SOTC Complaints & Reviews

Hotel provided for stay is different from the one mentioned in the itinerary, stay was in the cheap low budget hotels with out proper air ventilation and also away from the cities.
Total packed itinerary which leaves little time for rest.
The train timings from helsinky was 7.30 in the morning when we reached the station we saw there were 2 more trains leaving at 10.30 and 11.35 am. And inspite reaching early the only programme...

Dear mr suri,

I took a tour of russia and scandinavia with your company starting on 7may 2007. Following is the horror i had to go through,

Incident:-

We arrived moscow on 07 may 2017 and were accommodated in novotel centre. Moscow.

1. On 08 may 17 at about 0715hrs, i stepped out of my room to see the weather to take appropriate woolens with me. My intentions was to go to lobby,...

31 may 2017
Dear concerned
Re: unsatisfactory holiday at leh ladhak from 21may 2017 to 28 may 2017
I have just returned from an unsatisfactory holiday at leh ladhak from 21may 2017 to 28 may 2017with my wife and children, which was most disappointing. I was utterly amazed at this casual behavior of sotc. It is highly questionabl that the company that strives hard to keep its clients happy and satisfied has such an immature...

I had booked usa trip for my parents, the sotc staff has to provide the essentials like trevel kit. We were told that the kit will be given to us.

After the trip when we enquired about the travel essential kit, the officials refused to provide and started speaking in a bad tone to my parents, they are senior citizens and they made them go to different branches but till now there is no response.

I will surely...

We have had one of the worst and the most horrifying experience with this indias biggest company, which i guess almost all the people booking with SOTC has, they never answer the calls, at time of booking the holiday they run behind you for the payment and later they never give visa or any service on time, no phone calls, even the day before the travelling the visa were not been provided, it was provided 6 hours before the travelling time,...

Dear sir

I am very much disappointed with sotc services. I will never again travel with sotc and will not recommend to anyone. I booked a dubai trip for my parents with you sales executive mr. Rakesh kota from himayatnagar branch, hyderabad. He offered me london creek hotel and flights i choosed. For that he collected additional 40 usd per passenger. He confirmed the flights details by mail also. A second before handovering...

I have just finished my Dubai Shopping Festival 2017 tour with SOTC. Horrible services, just WASTE A LOT OF TIME without showing anything on the first day of arrival...no proper planning or proper co ordination of the guide with the tourists...does not cover all the important places properly. If informed before itself, tourists can go on their on...but waste our precious time...last minute surcharges are just a trap for us. BEWARE of SOTC!....

Sotc are the biggest cheats of the travel industry. they display attrective price on their web portal to allure customers and then the call center asks for more. they are even non apologetic. i am shocked at their unprofessional behaviour.
i have travelled with so many but they are really shocking. the website books the tripa at a certain rate and they ask for more.

date 10 Jan 2017

DIGITAL INDIA(SOTC)...

I and my husband book a tour package to australia dated 23/12/2016 to 03/01/2017 of rs310000/- each.you have cheated us because u have given the same package to other persons rs270000/-. your service is poor. u have provide us the air tickets of jet star air line. this is worst air line. other peoples u have provide other air line service.one side your team on dated 21/12/2016 inform us
that your visa has been cancelled.After discussion...

Subject: Re: Settlement of claims with ICICI LOMBARD

Grievance Redressal Officer
ICICI Lombard Gen. Ins. Co.Ltd.
ICICI Lombard House, 414, Veer Savarkar Marg, Prabhadevi,
Near Siddhi Vinayak Temple, Mumbai-400025.
Dear Sir,
Dear Sir

I had been abroad with insurance cover for self and my wife from 18 Sep tp 11 Oct 2016.
On the last of our return journey from Paris...

I had done a booking of Europe trip through Sotc for the month of August however suddenly my mom who was one of the passenger got cardiac arrest and so immediately I cancelled the tour and shared all the medical reports with them.In titillating they said they will refund the amount and on that basis I had taken another trip from them.Now they are not refunding the amount stating they charging for cancellation. This is purely cheating. I have...

We had booked this tour Mysterious China with Yangtze River cruise in the end of the month of May 2016. One day prior to our departure i.e 21st july 2016 we receive a phone call from your office that the visa has been rejected due to clarification regarding accommodation at China which is the responsibility of SOTC .

Any travel agency/tour operator would have the courtesy to provide the traveler with the travel documents...

Horrible experience to get refund from SOTC. They have charged outrageous cancellation fee of 50000/- per person for a Europe tour for my parents who are senior citizens but their visa got denied and had to cancel booking. They have charged 10000 to some and 25000 to some others but to us, 50000 without any company policy.

When booking a package, visa fee is included but in refund, it is not. They also do not provide details...

There is a lot going in name of mice corporate events thats being done broad.Internal workers will try to get all the payment for the events in cash from the clients.
Sotc already puts up bracket of 30% margin on the cost. The sotc manager puts up another 10% margin on the cost

So actual event cost id lets say 10000 usd — manager will quote 11000 usd — sotc will quote 14000 usd to corporate client.
br...

I visited four countries of Europe with group of doctors. On first day we had to visit Amsterdam, but our hotel was arranged more than100km away from Amsterdam. Next we had to visit cheese factory for which we again travelled100km by bus. Our lunch was arranged in an Indian restaurant which was very far from visiting sites and had very poor service. Next morning we boarded for Paris by bus. It was a tiresome journey and our whole day wasted...

We had booked the 10 day Kenya with Tanzania with confirmed departure on 13th May, 2016. We had made full payment of Rs. 4, 65, 972 along with our passports, documents, Yellow Fever and Polio Certificates when asked for. Just 20 days before departure we were informed that the tour was call off. By then we had invested in a lot of things to carry on the trip. When we requested for a refund, we were again given the option to travel on the same...

We are two family with 9 members booked and travelled in Company's East Asia Tour of 12 Days in the month of May, 2015. This company not giving proper guidance, welcome Kit and VISA on time, due to this we faces many problems and business loss also.

Please take effective action and arrange meeting with senior office of company....

I have booked tour with SOTC for europe with its tour naming European splendor from 28th auguest. Accordingly my air tickets are booked with jetairways with booking ref no UZDGPD. At the time of booking SOTC person had confirmed baggage allowance for LONDON MUMABAI RAJKOT with 2 pc of 23 per passagner, and same was shown in jet airways web site. when i got copy of ticket it shows 30 kg only. when i checked with SOTC AnD JET AIR, they says...

July 4th SOTC 19 Day Magnificent Europe Group Tour Tour Manager : Miling Bhanushali and Guru Iyer The details of the group tour as provided to us in the brochure were as follows : http://www.sotc.in/holiday/new-magnificent-europe-summer-2015/ where the hotels stated were as follows : London - Hotel Holiday Inn Wembley - 2 nights Netherlands - Hotel NH Eindhoven - 2 nights Paris - Hotel Best Western CDG - 2 nights Engelberg...

I had booked with Kuoni SOTC, Salt Lake, Kolkata Branch for Bhutan trip from 2nd May to 7th May 2015. Total amount payable was Rs 71000, out of which I paid Rs 41000 from 45 days before the tour.The representative who dealt with mailed me to pay the remaining amount.As a response to the mail I called him up & he said that the tour was cancelled due to flight cancellation of Druk Airlines.He told me to delay the date to 8th May if I wish to...