Urban Company Complaints & Reviews

Two months or so ago i asked UC to send a plumber for professional service. The plumber arrived and said I had to replace the entire Jaguar foucet. I agreed and he took 4500 fro me to replace the defective faucet from Jaguar. He replaced it and left without giving either a bill or a warranty. Jus tleft the box with a the Jaguar label. I was not at home. the very next day I noticed that the piece he had brought was defective and phoned him....

I got installed my water purifier in my new house on 31.10.2023 through Urban Company (UC). UC has sent a professional Mr. Sambegowdanadoddi Basavaraje Gowda Manjunatha, who has installed water purifier by drilling & fixing 4 screws on the walls for installation of stand, over which the water purifier has been placed.
On 19.11.2023, to my surprise, the entire water purifier including stand collapsed and the body of the water purifier...

I have given order for painting to urban company and Mr. Fhijal Shah his Mobile No. [protected] appointed for painting. He has started his painting on 3rd November 2023 and complted on 5th November 2023. On 7th I saw colour wall has started puffy and puffy patch showing on wall. Then i took photo of wall and whatsup to Mr. Fhijal. But till date he has not responded yet . Also urban company has charge us extra for this small work. Only 320...

I hope this email finds you well. I am writing to express my deep concern regarding the repair of my MacBook Air, which was submitted on 1st November to Urban Company.

Regrettably, after 18 days of waiting, I have discovered that the assigned engineer not only damaged the motherboard and PCB board during the repair process but is also unresponsive to my attempts to contact them.

The laptop originally had no issues,...

I had given my laptop for repair for a display issue. It had a refresh rate of 144Hz. They said the display had to be replaced. I specifically asked them if it was a genuine part and they assured me that it was. But when I got the laptop back, they had installed a 120Hz display. I called the repair person and he is insisting that that is the correct display when I have been using it for years now...

I have opted for beautician service and the professional assigned to me has poor ratings, since I booked it in express there is no option to change her and hence I cancelled the service. For which they charged 200 rs since they UI don't have the option to change the professional I was charged 200rs unfairly. No proper response from UC Assistant. It is complete useless. Request Support to respond immediately. THANK YOU...

Hello my email address on urban company app is [protected]@gmail.com I paid approx 11700 rs for wall panels on 16 October and today I am writing this on 7 November as my wall panels have still not been delivered neither do I know when they will be delivered and there is just no update from anyone for last 10 days I am trying to cancel this order and asking for refund from help centre they just say that we have raised the concern to the internal...

I bought a Native M2 water purifier from Amazon, and a free installation and demo was arranged by Urban Company, on the 4th of November 2023. The engineer came in the morning and promptly broke the water inlet pipe embedded in my wall. He left as that pipe repair was not his job. I booked another plumber from Urban Company, who came and fixed it, a service I paid for, and left. The water purifier engineer returned in the evening and promptly...

I had booked for toilet and fan cleaning on 15/10/23 morning and paid Rs 1425/- through my credit card. However, the booking had to be cancelled as no service associate was available that day. I got a message that the refund has been initiated.
Till date refund has not been credited to my card.
The help center of the App shows that refund was processed on 22/10/23. But mentioned that the reference number will be updated later....

We have booked ac service repair on 15/oct/2023. urban clap ac engineer come and tell that your ac has gas issue so you need to fill up the gas and it will take another 5000 inr to complete the repair. and paid in cash and he told use to cancel the urban clap call and paid in cash, so we agreed on that and paid him but after 3 days ac cooling was down and calling him to recheck the issue and sort it our but he is telling false reason to come...

I have booked a service of Bathrooms cleaning and i a make payment of rs894. after completion of payment no order booked in app....

I had booked for waterproofing wall portions on 26th Oct 2023, the guy did not do a proper job.. he left by evevning telling everything will be fine. Unfortunately I wasnt home and only my wife was there. By night when I came back from office brown patches started showing up. For that pathetic job they charged 21k. After coming home I realised the materials they purchased was only for 1000 Rs. Because I was getting frequent calls from UC...

Hemlatha Santosh Chavan from Pune was sent for my booking request made at Urban Clap today.She denied me the services mid way and was absolutely rude and threatened me of calling the police as I asked her to inform UC that she is leaving my service midway after taking full payment and OTP from me.She started physical abuse and threatened to get her husband to my home to teach me a lesson, she also pushed me and ran away while her husband...

I made a booking and paid in advance. The booked professional never showed up.
When raising this issue to their Customer Care, they mentioned that they can't do much. I talked to Mr. Arpit Singh who even refused to escalate the issue, let me talk to a senior person and provide any escalation matrix. Isn't complaint grievance a basic right for consumers?...

Very irresponsible act by Urban company. I have raised request for 2 AC installation. 1 was done properly and other still not done even after 15 days. All the time receive new quotation and UC says we will esclate this matter. No one esclates matter and it remains there open. I have already paid amount in advance....

My Name is Subhash, I am urban company customer from 3 years . I have been a loyal customer and many time provided my valuable feedbacks when got call from bangalore for feedback to improve services

I was a bit occupied recently for over a year so never shared feedback except for ratings. I use this account on my two properties one rented by my friends and other my own house where I stay

I see that my service...

I took the pest control service from urban company and it claims warranty for three months. Now that I have taken the service and paid them they say warranty here means one visit. This isn't mentioned in the app nor was I mentioned this while booking....

This is about a recent refund that is due to me for booking that was cancelled: Booking / Cancellation date: 5th October 2023. Customer email id: srikanth.[protected]@gmail.com
Urban Company had said they had issued a refund for the cancellation of services on 5th October 2023 and asked me to wait for 5-7 working days. When I approached your support team after said time. After numerous delays, Liz Pahuja of their support team gave...

I have taken AC service on last week of August.The service guys were rude & behaved badly.So we raised a complaint with UC, but next day again, the same technician came as he had forgotten one of his repair item but without informing & without prior appointment.So I returned his item but he started asking me to take back the complaint made against him the day before so I felt very insecured as I refused to do what he was demanding & he became...

I have to advise that I obtained the services of your company for classic bathroom cleaning on today i.e. on 16.10.2023. Your Lucknow office assigned the job to one Mr. Shubham. As per T&C of your company as mentioned in the app and video in circulation he was suppose to remove all the stains of the floor and wall tiles. Removal of all the dirt of exhaust fan, basin, systern and pot. He was also supposed to shine the taps, shower and other...