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Videocon Customer Care

Videocon Industries Ltd.

Videocon Mobile Handset Division, Universal Digital Connect Limited, Plot No. 254, 2nd Floor, Udyog Vihar, Phase - 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Registered Address:

Videocon Industries Ltd., 14KM Stone,
Aurangabad-Paithan Road, Chitegaon,
Taluka - Paithan,
District Aurangabad (Maharashtra) - 431105,
India
 
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Videocon Complaints & Reviews

Videocon D2H - Billing / D2H Customer Care

User
 villagelife on Jul 20, 2014
Dear Sir, My Videocon D2H customer id is 115746218. I have activated Super Gold plan + Kids and my billing cycle is 24th of every month. 1. I have received call / message from D2H (before 20th) regarding recharge and increased Billing amount Rs.220 To 331 without previous call. 2. Today’s called customer care Mr. Rahul (5:15 PM) but he not resolved my Query. 3. I have already requested Deactivated Kids plan (additional) throw call on June -14 but still not activated. Please don’t change my Billing cycle (24TH TO 20TH) and increased billing amount will be applicable from 24th July...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - nobody talk properly.

User
 Krishan Rauthan on Jul 18, 2014
On 18-july-2014, i called 5 times videocon call centre to asked them, why my videocon d2h channel are not available? but nobody talk properly, and they cut my call. now tell me what should i do? shall i disconnect the videocon d2h connection and take some connection like Airtel or tata-sky....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Discontinuing of Service

User
 venkatesh.naik on Jul 18, 2014
I am unable to view sports channel on my Videocon D2H since last 2 months lodged several Complaints but was not resolved, Then i lodged the complaint for discontinuing the services still the team was unable to help me in that frequent call to customer care was felt on deaf ears, I received a call from retention team but they were also unable to fulfill there promise. Now i am thinking of going for some legal action against the service providers since it was the pathetic experience i had with the service i am with videocon D2H for last 4 years but now i am feeling guilty for taking there service....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - Illegal & unethical conduct to collect recharge amount

User
 PKMAL on Jul 17, 2014
I applied for several time closure of one of two connections Vid D2H, despite assurance of company representative that recharge amount will not be charged to connection applied for closure, the amount was deducted for connection which i wanted to close .When contacted to company`s rep.they told there is problem in company`s server.But we are suffering losses due to fault at company`s internal setup. My client ID-105984446...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - VPC activated without my request

User
 livingston@1986 on Jul 16, 2014
VPC plan has been activated in my account without my request.and amount of Rupees 499 has bees deducted from my account.i have called nearly 10 times to customer care but all are saying, it will be refunded after 8 hours but still i didnt get my amount.Always im getting poor response from videocon customer service.they never cared about my issue, they just dodging and cut my call saying, we will resolve i soon, but its obvious that videocon is cheating me. WASTE OF TIME TALKING TO CUSTOMER CARE!! They are dodging and cheating my money ....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - The Payment has succeeded, but the Recharge operation has failed

User
 RaviSinghKambo on Jul 16, 2014
Dear Sir/Madam I recharged my account on Videocon website through HDFC debit card for which amount was debited from my bank account but wasn't credited to my d2h account. I tried contacting customer care but that wasn't of much help either. I received the following message: The Payment has succeeded, but the Recharge operation has failed. The payment may be posted in your d2h account id 45086111 if successful or refunded within 36 hours. In case it is not done kindly contact Customer Service no 07355873558 and quote your Payment Reference No:7928368531841970 and they will assist you in getting the...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - Set-Top Box Not Working Properly

User
 Ashish Gangwar on Jul 16, 2014
My Customer ID—83206344. I have been given many complaint numbers since November 2013 to till date regarding only one problem. I want to inform you that the complained was not resolved from November 2013 to till date. Whenever I call to customer care regarding my complain, they only say that my all tickets is closed but without proper resolution and my confirmation. As discussed with Mr. Vimal (senior supervisor), he gave me the work order no. 24784569 but it was also closed without any information. So, I request you to kindly take the necessary action on the above issue. If...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - channels not coming last 3 days

User
 Roopchand Jain on Jul 15, 2014
Complain no 237321807 and 237549551 No signal from last 3 days . Customer executive says we have Restart and will be resume in 2 hrs. More than 48 hrs gone. Other service provider. Works in bad weather in our neighbour But videcon fails. due to poor...
Complaint comments Read comments Complaint category Entertainment and Recreation

Videocon D2H - Worst service, worst customer care, cheaters

User
 Ramyerram on Jul 14, 2014
Customer ID - 119575570 1. The response of the set top box and remote not good and I had called the customer care regarding the same and the answer I get from the executive is that HD boxes have that software issue and the supervisor tells that it might be due to bad weather. 2. I recharged with Rs. 410, and I get a message quote ' Dear customer, your d2h recharge amount for 1 month subscription is Rs. 541 where as recharge received on 9-July-14 for customer ID 119577750 is Rs. 410'. I called the customer care and I had arguments with them and they would just disconnect the call or say that...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - Extreme Delay in Reinstallation of Videocon D2h Dish Antena

User
 rahul Awari on Jul 14, 2014
Complaint already registered in Consumer Complaints Redressal council. on 13th July 2014 CCRC.in :: Consumer Complaint no :: 0030959/2014 ---------------------------------------- Dear sir, I am Rahul Awari. Unfortunatly we are having a Videocon d2h connection customer I'd is 60984509. We were relocated from our old address to new address in the close vicinity of old area in thane on 11 July 2014. Same day we had given request for reinstallation of our Videocon d2h connection with complaint no. 236845809, and were told us that it will reinstalled on Saturday by 1.00 Pm but didn't happened,...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - Not satisfied by service

User
 JORDAN MARIAN on Jul 13, 2014
Dear Concerned,

Details of D2H
Customer ID : 16170811
Customer Name : Snedden Manuel

This is to bring to your kind notice that we had been on vacation from 16th June 2014 to 21st June 2014. I had raised a request for temporary disconnection through my number 9632321196 from 17th June to 21st June 2014 (5 days) and my brother Mr Snedden Manuel got complaint message too on his same number which was registered with your company. As all our family members were travelling we could not trace whether the connection was active or disconnected and we did not take...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Charged extra cost

User
 aadhithyan on Jul 11, 2014
Sir,
I have purchased d2h southern platinum new connection through online and got istaled the same. In that jaya group also was showend on pakage, but sudenly two day back
The jaya grou was disconnected and asked us to pay rs-38 to continue we have paid got connection. However after included in the pakage why you asked extra moneny to pay
Kindly confirm it will continue to pay every month with my rechage of 410++
If yes why it was informed to us before buying the d2h it mean you triying to fool us.

Realy i up set

My id no-123557575 pakage...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - fraud and cheating the customers

User
 Birendra Baid on Jul 11, 2014
I Have taken Videocon Connection on 30-6-11 At that tine i was having subscription of 150 monthly without Giving pRior information At present we were having 175 rs plan and we paid rs 2100 single amount For a year In which We were suppose to get 2 months free subscription ie 12+2 Months.and it should expire on 30-10-14 But withouT prior informaTion the company has upgraded our plan fRom 150 to 231 rs per month And they have also disconnecteD My d2h service which was suppose to expire In october month I kindly request you to take strict action agaiNst videoCon d2h for which they are not also...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - no channel found means service not provided by videocon d2h. company charge rs.150/= for visit charge.

User
 devjibhai on Jul 11, 2014
i am videocon d2h costumer id no 85336595. i have not received service from videocon d2h. i talk to company custmer representative's but they reply it is not our fault you must pay rs 150/= visit charge. sir it is compny fault why shoult i pay visit charge which totally illegal.sir please help me and tell me visit charge is legally chargeable my e mail id no dhaval.icsi@gmail.com....
Complaint comments Read comments [2] Complaint category Satellite, Cable DTH TV

Videocon D2H - Recording Feature

User
 Saini Anand on Jul 8, 2014
Dear Sir, I have made one complaint of 2 DTH connection at my home on 27th of Last month like this Dear Sir, I have booked 2 DTH on 2 nos.7840039786 and 9406625063 and service was activated on 20 th of this month but till now no one came for making us to understand how to use the facility of recording on both machines. They are making us fool that we will come.Who soever person visited us they said they dont know this feature very well, they will visit us in a day or two. More than 10 days has passed. We dont know what to do?Are you giving us the extension of our service for...
Complaint comments Read comments [2] Complaint category Satellite, Cable DTH TV

Videocon D2H - Online recharge

User
 Sujeet pathak on Jul 8, 2014
I have spoke to the senior executive Preeti regarding online payment of D2H recharge.my customer I'd is 77996470. I have made the payment on 5 July yet I am getting the SMS to recharge. My transaction I'd is 1822466960294663. I have do e the payment through HDFC CREDIT CARD. My services will be Shut down today. Please react fast and provide me the soloution....
Complaint comments Read comments [2] Complaint category Entertainment and Recreation

Videocon D2H - d2h is not working for the last 4-5 days ....no one from customer care is solving my problem

User
 sanra on Jul 3, 2014
whenever i telephoned customer care no, the person on another line just fooled me dat they vil cal me after 10 mins n kindly on ur TV for sometime..then finally tomorrow i got my complaint registered n got complaint order no 25128538..but still no channel is working...very poor service has been provided by ur customer care...kindly luk into the matter. Regards, RENU GUPTA CUST. ID-89121158...
Complaint comments Read comments [2] Complaint category Satellite, Cable DTH TV

Videocon D2H - improper service

User
 archy on Jun 28, 2014
hi my self archana a nair . i am a customer of videocon d2h. my customer id is 108915477. from past few weeks im facing problem with my connection and even logged many complaints regarding it. a technician came and changed the set of box. but after that also i am facing the same problem to say the problem has increased. i always get a error msg stating signal not available and some time insufficient balance. i have logged many complaints about this issue with the service provider but still the issue is not resolved and they have also closed my complaint without my concern.Again on friday i.e....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - Most Urgent

User
 basudeb2014 on Jun 26, 2014
Dear Sir/Madam, I am Basudeb Dasgupta.174, Bidhan Pally Garia.Kolkata-700084 CUSTOMER ID_____50488416. Last four days I am lodging complain to ur customer care number07355873558.Still no responce. I have still many balance but inspite of that i am unable to watch TV.The problem in my dish is Picture is breaking, colour is not coming in some channels, I repeatedly requested ur customer care but no reply.Pls take my complain as a priority basis and do the needfull at your earliest.U can enquir How many times i requested them.Now World Cup is going on, If I am unable to watch the tv then kindlyRefund...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - Videocon - Cheating me on Recharge Amount and Monthly Package

User
 syadav on Jun 22, 2014
I had recharged on 4th May.. Where the next recharge should be 4th June.. They asked me to recharge on 30th May... Now they are asking me to recharge on 22nd May. Before completing the month they are asking us to recharge 4-6 days earlier.Account Number 112799777. When i call the Customer Care (Shankar), He says i selected a wrong package which is false. I selected package as per the online instructions....
Complaint comments Read comments [2] Complaint category Satellite, Cable DTH TV

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