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Videocon Customer Care

Videocon Industries Ltd.

Videocon Mobile Handset Division, Universal Digital Connect Limited, Plot No. 254, 2nd Floor, Udyog Vihar, Phase - 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Registered Address:

Videocon Industries Ltd., 14KM Stone,
Aurangabad-Paithan Road, Chitegaon,
Taluka - Paithan,
District Aurangabad (Maharashtra) - 431105,
India
 
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Videocon Complaints & Reviews

Videocon D2H - Videocon D2H and Videocon satellite LCD TV non functional

User
 gowdarag on Oct 20, 2014
Hi team, My initial posted on 1st October 2014 is still not resloved. I own a Videocon Satellite LCD TV and an inbuilt D2H box. TV does not turn on after the Power reset command suggested by Customer care rep (might be a co incidnence). So far only telephonic conversation and no engg has visited house to diagnose the issue. Bangalore service center ( RT nagar ) branch has told me to wait for smps board to be shipped ( Not sure how did they diagnose) this issue. Please feel free to pay a visit and have a look at the TV . Its been close to 20 days. Expecting a speedy service to repair TV...
Complaint comments Read comments Complaint category TVs

Videocon D2H - Customer Care Service is Horrible

User
 Ram Tangirala on Oct 17, 2014
Videocon D2H has cheated and taken money from my account and when the services are not resumed I called service centre for understanding the issue. They simply keep on hold or give some random information and hang the call. After calling some 10 times I finally was able to register the complaint and the complaint no is 25667917. I am not available in the country as I am travelling today. I also need to put and hold on services temporarily but the service centre is least bothered about all that and simply hanging up. Very Very worst service of Videocon D2H team....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Amount got debited from my account but the funds are not to be shown in the D2h account

User
 Ram Tangirala on Oct 17, 2014
We have recharged the account Rs. 370 and the amount got debited from my account however it is not reflecting in my Videocon D2H account No: 110008056. We want to put a temporary hold on the services for 11 days as we are not in town. However the same is not process with a reason of no funds in the account. Please rectify the same immediately as we are travelling in another 3 hrs....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - VERY POOR SERVICE FROM VIDEOCON CC ONLY DO AD NOTHING ELSE.

User
 Rajesh Kumar ghaziabad on Oct 10, 2014
Hello All, I am Rajesh Kumar, my videocon id is -124469599. I am your customer from last 3-4 month, earlier i use to TATA SKY, But this time my one of friend told videocon is good and SWADESI, Hence i took connection from videocon. In SURAT it was good, but when i relocate from there to Vaishali, Ghaziabad its not working properly. I think that engineer is not installed in proper way. Hence, it is always faulty from next day of installation.Now, I called several time in videocon cc, but there is no action from them from 7th oct 2014.At last on 8 oct the cc people told me engineer will visit to your...
Complaint comments Read comments Complaint category Sports & Recreation

Videocon D2H - Just unprofessional customer care resonance and services --- DONT PURCHASE VIDEOCON D2H ------

User
 dshscam on Oct 6, 2014
Hi, I am here to share my waste experience with their customer care services. My ID number is 3741481. I was kind of regular recharge customer of their services, they are pretty much expensive compare to other companies package then also i got beard them due to i purchase their connection. Well the waste time start from 05 October. I can’t forget it was Sunday, at 12 we all were watching Satmamev jayate on star plus, it got disconnected without making any disturbance. We were thinking that its some kind of technical problem, it will get resolved very soon. We have waited almost 24 hours of...
Complaint comments Read comments Complaint category Products & Services

Videocon D2H - Balance deduction without providing service

User
 b.s.srikar on Oct 6, 2014
Am a loyal customer of Videocon D2H earlier. Took a break and now recharged to resume services on my 32 Inch - LCD ( In build Setup box). Recharged with amount for 3 months - so that I can get 4 days of service free. Payment was done on Oct 3rd - 4 days before - I write this email. Till now no service was provided. Issue 1 : Why should I pay for past 4 days, even if I am unable to use service and complaint is still open. Issue 2 : Till now I called customer care for around 20 times on STD Call and about 2hr of talk to CSR/ Supervisor - requesting for service and giving introduction...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Videocon D2H Pathetic Service

User
 Uday67 on Oct 5, 2014
Pathetic service by Videocon D2H. Customer ID 96285625 Complaint was registered on 2nd Oct for Signal Not Available. SLA was given 24 hrs but so far it is not rectified.Every time I call, they register new complaint and again say that it will be resolved in 24 hrs. On the line of Swatch Bharat, can Videocon D2H also be cleaned?...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - vidiocon setup box not working

User
 shailendra123456 on Sep 30, 2014
Sir I have recharged my d2h setup box bearing ID no 56779695 with rs. 220/- today but the setup box showing error while delivering services. I have approached several times in toll free nos, but effort veined. Kindly reconciled my problem at the earliest. Thanks with regards...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - Online Recharge Failed

User
 Teja Golla on Sep 30, 2014
I have recharged my videocon d2h online(customer ID 68707071) through internet banking of HDFC Account No. 50100042314567 dt 29 sep 2014 with amount of 570. The HDFC Transaction Ref No 929124239 and Narration 121763625-TechBharat Business Email nagugolla999@gmail.com The amount has been deducted from my account and it is not recharged indicating failed status. I kindly request you to refund my recharge as early as possible. Thank you for your valuable time. Regards, Nagu golla...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Fraud promises

User
 Shameed33 on Sep 26, 2014
I the customer of vediocon d2h of the above given C id.i had purchased a new videocon connection recently from your online boking site after consulting your customer care reprensentive of sales department(sakshi). Its was a miltiroom connection, first of all due to your her wrong information it took 1 month to make it a multiroom connection after that when i was buying the product she promised me south gold hd connection with a 2 connection price of abt 55%. I think u wil fulfill my conditions as promised before as i am your old and valuable customer otherwise i hav to take another actions....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - Remote Not Working- Customer ID- 88148619

User
 him.ranjan on Sep 25, 2014
My Customer ID is : 88148619 This is to complain against painful service standard and forgery by Videocon D2H service people and having no service standards to retain a customer. I bought an HD connection last year in Aug 13, within 2-3 days the remote was not working and had complained for it, the engineer who visited said this problem is with all remote of loosing connection due to battery and nothing new. Thus he inserted a pc of paper and said it will work now. I even told him that this is new- y dont u replace it- he said we can't as we don't have remotes available. Same was confirmed...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Poor service quality, Cancellation of subscription without any intimation and non refund of balance amount

User
 deepakshandilya on Sep 21, 2014
Hi I am Deepak Shandilya from Hyderabad. My videocon d2h customer id: 91786130 My Mob No.: 09989334153 Since last 3 months I am not getting proper service from their end. After frequent complaints to the customer care and service engineer visit also, my problem could not be resolved. So I requested to customer care for the refund of balance amount and the amount paid for the set top box and subsequently cancel my subscription. But Without any prior intimation they have cancelled my subscription and also not refunded my money back. Now customer care is not even entertaining my request...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Videocon D2H making fool, by showing Erro 04-4

User
 cdhananjay on Sep 19, 2014
I was using videocon d2h for last 1.5yrs(Customer id : 96999018) . Form last 2-3day I was facing problem of EROR E04-4 (Smart Card Error), when I was started my system all channels working properly, after 20-30 minute error message showing on screen and system not working (EROR E04-4). I was call to Videocon D2h Customer care they said we sent engineer you will pay Rs 150/- ( Engineer charges) if any problem you have pay additional cost. This is not my problem so why should i pay the money. I think this a trick of Videocon d2h sending error & charging extra money from customer. I have word...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - Product switch off from last 2 days

User
 jaiaditya on Sep 18, 2014
Dear Sir/Madam, this is bring to your notice my customer ID is 80480260, my D2H switch off from 15-sep, i am file the complaint on customer care, they send the engineer for checking. engineer come on dt 17.09.14 & replace the part, total estimate is Rs 550 including service charge Rs. 150. we pay the amount to customer & received the msg and D2H service on but in today morning (18.09.14) we again recd the msg that your services terminate due to non receipt of service charge Rs150. again i call to customer care & he note the...
Complaint comments Read comments [1] Complaint category Products & Services

Videocon D2H - Request being handled carelessly, no response yet

User
 diwaever on Sep 18, 2014
I relocated to a different address on 5-Sep and trying to submit a re-installion request of my DTH connection. First time on 10-Sep, a service engineer visited and told that they won't do the job of bringing the cable from my balcony to hall through the existing concealed wall pipe and I have to get it done through any electrician. Saying this, they have cancelled the request as well as my connection without prior notice. Now (18-Sep) I am trying to place re-installation request again and I told that I need the videocon cable (length of ~20m) so that I can get the job of bringing it through the...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - videocon reception having a problem

User
 loyanzo on Sep 17, 2014
Whenever I start my tv in the day time is doesn't have any reception... till evening it is the same issue... in he evening it come back clear but switches off in between sometimes... if its my setup box problem it couldn't be resolved inn the evening... do reply to my issue...
Complaint comments Read comments Complaint category TVs

Videocon D2H - rechrged my accout 103409083 for one year on sep 28 2013, but got disconnected before 3 months

User
 Shiva Kumar Burugu on Sep 17, 2014
Hi, My name is shiva, my account number is 103409083, i recharged my account on Sep 28'2013 for one year, but it got disconnected 3 months before that, i recharged my account for rs 250/- and raised complaint about my early disconnection, finally i got my connection back for 10 days and they disconnected it again, and they deducted my 250 rupees balance also from my account, can you please look into this issue...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - non receipt of coupon of Jabong/ebay.com

User
 Baptista Martims on Sep 15, 2014
I have received phone call from phone 911-20-4685850 on 14.09.14 saying that they are calling from the videocon D2H replacement department, that mine set-top box is old and that there is a scheme launched by videocon D2H that by paying Rs 5990 you will get DVR set top box and a voucher coupon of Rs 4500 that you can shop on jabong/ebay.com. so I gave my cofirmattion to do the booking.
I get SMS from Videocon that work order no. 26774562 is booked. The settop box is replaced by DVR on 15.09.14 and I have paid Rs 5990 to the installer but regarding coupon there was no any positive reply thus...
Complaint comments Read comments [2] Complaint category Satellite, Cable DTH TV

Videocon D2H - customer care no are always busy

User
 PRIYANKA SALUNKE on Sep 13, 2014
My customer id no 25120301 I have to change my remote. I also deactivate some channel, I also want to know some services but every time i call on toll free no or any customer care no it always busy or i hear same tape that all executives are busy so how i contact this customer care? This happens every time i call up...
Complaint comments Read comments [2] Complaint category Satellite, Cable DTH TV

Videocon D2H - ERROR MESSAGE

User
 Basavaraj Koshetty on Sep 11, 2014
I GET THIS ERROR MESSAGE ALL OF A SUDDEN, WHEN I AM BUSY WATCHING ANY PROGRAM. I AM JUST FRUSTRATED WITH THIS AND WISH TO CANCEL THIS SERVICE AND GO FOR SOME OTHER D2H. KINDLY SOLVE THIS AT THE EARLIEST. MY CUSTOMER ID IS 22565138. E30-4: VALIDATING SMART CARD 1) PLEASE WAIT FOR 30 SECONDS ON THE SAME CHANNEL TO RESUME SERVICES. 2) SWITCH OFF YOUR SET TOP BOX AND RESTART AFTER 15 SECONDS. 3) SMART CARD MAY NOT BE INSERTED PROPERLY. INSERT IN THE RIGHT DIRECTION, AS INDICATED IN THE CARD. 4) REFRESH BY SENDING SMS REF <CUSTOMER ID> TO 9212012299. 5) TO GET CUSTOMER ID SEND: CID...
Complaint comments Read comments [2] Complaint category TVs

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