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Videocon Customer Care

Videocon Industries Ltd.

Videocon Mobile Handset Division, Universal Digital Connect Limited, Plot No. 254, 2nd Floor, Udyog Vihar, Phase - 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-223400
Registered Address:

Videocon Industries Ltd., 14KM Stone,
Aurangabad-Paithan Road, Chitegaon,
Taluka - Paithan,
District Aurangabad (Maharashtra) - 431105,
India
 
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Videocon Complaints & Reviews

Videocon D2H - NON RENEWAL OF SERVICE - SHOCKING CHEATING & SLOPPY CUSTOMER CARE

User
 BRKalita on May 24, 2015
My customer ID is 96325869. With reference to my earlier complaint, of not receiving four months of Videocon D2H service that was offered at the time the time of my bi-annual subscription, I am sorry to say that the sloppy method with which VIDEOCON have tackled my complaint has left me flabbergasted. After my former complaint, I got a call from VIDEOCON executives who informed that my service will be renewed, and I will get half of the bonus service, which is 2 months instead of the 4 months which is legally due. Though I should never have agreed to this and should have demanded the full...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Videocon d2h

User
 srv1989 on May 23, 2015
My Videocon D2H Connection No- 141930953. My RTN No- 9427455287. Dish Connection Validity Reduced From- 28/5/2015 To 9/5/2015 After having a Search on Google, I Got to know about CLICK2COMPLAIN.COM They Helped Me a lot & Recovered My Amount From _____ Company. Best Wishes to CLICK2COMPLAIN.COM Good Luck For Company....
Complaint comments Read comments Complaint category Movie Rentals

Videocon D2H - Worst product & service

User
 rahman.ahmad2924 on May 21, 2015
Customer ID 107138170 - Rahman Ahmad 2 days back I complained about my DTH remote that it has stopped working. Customer care confirmed that issue will be attended within 24 hrs I waited for 24 hrs but there was no response from your end. Again i called back to customer care again they said issue will be attended by some other engineer within 24 hrs. After 24 hrs I called customer care again they said it will be attended in next 8 hrs. This is the 3rd issue i have faced in last 6 months. This is 2nd time my remote is not working. Most of the time channels stop working and every time i have...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Videocon D2h Service, Process

User
 naveen7036 on May 20, 2015
Serious issues with videocon d2h executives. Hi Officer, This is Naveen. I hold a videocon d2h connection with Customer Id: 93724586. I have raised a complaint on 5May for relocation. An executive have come and collected 400 after completing his job. Post that there were some voice issues after the installations. Hence I raised complaints. Enggs came and changed the set up box and demanded 400 again. When I called the customer care, they said not to give anything. And the enggs come downt o 150 Rs. I didnt pay anything to them. Not sure on what happened. The setup box was restarting...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Replacement of set top box.

User
 vishalraaj on May 17, 2015
My Customer id is 59632128 and I am highly disappointment for the kind of services provided by vd2h. My set top box is not working and service center is also not ready to replace the box. Service center is saying that company is only not providing them set top box because of which they are not able to deliver their service to customer. Company is not giving any service on time. We are using service since last three years and we are dedicated customer. I have registered complain since 8 days but no response was there from service center. I will change vd2h very soon and I will not recommending...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Recharge Issues

User
 mansur abrar on May 17, 2015
Dear Sir/Madam I recharged my account on Videocon website through Citibank debit card on 16th May 2015 since my due date was 17th May 2015 for which amount was debited from my bank account but wasn't credited to my d2h account. I tried contacting customer care but as usual that wasn't of much help and informed me that they cannot help at the momment and i need to wait for 2 days to check the status.But i explained to them that my account will be deactivated the same midnight but they did not understand my situation. The error message i received are as follows:- The Payment has succeeded, but the...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - worst customer response

User
 Livingston86 on May 17, 2015
My videocon d2h id is 82925554.Im highly disappointed with the customer service employee of Videocon d2h .they just cut the call when I compliant about my request to remove my sports mega pack a month before, but they didn't removed it .when I called and asked the reason for not removing it .they behave with anger and talking harshly .what wrong in asking them the reason for not removing add on yet after I sent request to remove ? Why such unmatured people are in customer service ?...
Complaint comments Read comments Complaint category Employees

Videocon D2H - Recording Charges not communicate while booking

User
 Mineshshah7439 on May 16, 2015
My consumer ID is 140137841. I had done booking of the product by a phone call on customer care number where Ms. Priya was guiding us & in that call itself i had done booking. I was confused between two products of HD recording. So i had asked to explain the difference of the same & it was told me that one HD recording product was of Rs. 1961/- & other was of around 5000/- & difference in money was because in 5000/- worth product Hard disk was inbuilt. I already had a hard disk so ordered product worth Rs. 1961/- however later on when product was installed i got to know that there are monthly charges...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Installation Not done and payment not refunded/No replay

User
 rupesh2989 on May 16, 2015
Hi, I was purchase a videocon D2H online on 12 May 2015, as per policy of company they needs to installed within a 24 to 48 hours, i was tried to call them 15-20 times/ put a mail 4-5 times; but they have not responsed well. I have received a call from one of videocon serviceman and asking for extra 500 Rs for installation. Now I dont want to purchase the product, i put a mail for refund after confirmation of process, but still they dodnt replayed. They are making a people fool....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - Fraud by Videocon -I am being cheated of 4 months free service that was promised with 2 years (Bi-annual) subscription

User
 BRKalita on May 15, 2015
My customer ID is 96325869. I am a customer from Guwahati who had installed Videocon D2H on 31.05.2013 and bought basic package subscription of 2 years by paying Rs.7320. I was persuaded by the salesman to buy the subscription as it offered 4 months of bonus service after the scheduled 2 years was over. That means I am supposed to avail of service till September 30th 2015 (30.7.2015). BUT ON 13.5.2015 MY SERVICE IS SUDDENLY TERMINATED!!! After repeated calls to a very non-cooperative customer care I am callously told that my service will be no longer provided and I have to renew my subscription....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - installation related "complain no. 298827334

User
 heena rathore on May 13, 2015
Hello, Since 8th May i have requested for de installation and re installation of my D2H in same city just 1 km diff... and it has n it done yet... i am all exhausted speaking everyday to the customer care also have complained twice. But nothing seems lto be done, they say Army apartment some other persons installs, i have no words now to say, just tht very very bad services... if possible then pls c to this aand make it possible asap. rgds, praveen singh 99665696290, 9665696280...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - D2H relocation not done after 15 days daily follow up

User
 jai_m2k on May 12, 2015
We gave a request for shifting of Videocon D2H connection on 29th april and till now after completing 15 days, our DTH is not shifted to our new apartment. Videocon D2H claims to finish a shifting request within 24 hours, but thats far from reality. We have been following up daily with the customer care, but its of no use. They just keep us on hold and transfer the call to higher officials, who promise us to complete the request within few hours. But all this promise goes invain, when noone turns up to relocate our DTH. We requested to shift the DTH from Nerul area to Kamothe. After 11 days...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - TERRIEFIED,STUPID, IRRESPONSIBLE SERVICE

User
 srikanth harika reddy on May 12, 2015
HI, My name is Harika, i have called Videocon D2H service guy called Sudheer@9000888842 but he made me wait entire day, very irresponsible, neither he answers his calls nor call back to inform when he would come. I would like to file a complaint regarding the service center located in Karimnagar, Telangana, i would like strict action to be taken immediately. Thank you, Harika....
Complaint comments Read comments Complaint category Other

Videocon D2H - Connection Dead since from last 2 days after sucessfully recharge of 330

User
 nitinsawant on May 12, 2015
Dear Team, I am using Videocon D2h connection from last 2 year.I recharged Rs.330 on Sunday 10/05/2015 & its successfully recharge.its showing balance Rs.329.14 & recharge due date is 21 June 2015, but i am not able to see channels.Its showing disconnected also i was speak with customer care executive but he is not behave properly on phone.he is not giving proper solution.so please do the needful on urgent basis, otherwise i will escalate these matter to consumer forum. Thanks & Regards, Nitin Sawant. 9765890294...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - 3 channels volume problem

User
 saurabha24 on May 11, 2015
I have relocated my d2h before 3 days. After it there are problem in 3 channels volume. I have done 5 time complaint. But engineer called me and said that if u will change set up box than i will come. I want to say how can he say that setup box is out of order. My i.d is 46577413. Plz give me solution otherwise i will file case in consumer court...
Complaint comments Read comments Complaint category Employers

Videocon D2H - not viewing even the subscribed channels

User
 varaprasadarao gottapu on May 8, 2015
my customer id 79541416. The most worst videocon d2h channel .i paid require amount, even they not provide the subscribed channels. i lost my patience for calling no of times to the customer care number.when trouble was facing they don't solve .The most and most worst and and worst, dirty and dirty providing the videocon d2h service.Nonsence doing .they are playing tricks with customers and not at all looking to solve services in a good manner.this is customr problem.this time iam ready to change my d2h service .good bye....
Complaint comments Read comments [2] Complaint category Satellite, Cable DTH TV

Videocon D2H - No Audio feed

User
 karishmamehta on May 7, 2015
I have a Videocon D2H connection for which I am not getting any audio feed only receiving video feed. We have called them numerous times & we keep getting various complaint numbers but nothings getting resolved. We keep getting told that they will resolve it by 6pm then they say they wil resolve it by 11 am and days are just passing by without any redressal. My complaint number is 32342744 & customer id 3815332. the connection is on my fathers name Mr. Arun Junnarkar who is a senior citizen and is very ill....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Monthly plan changed without request

User
 Michael Antony on May 6, 2015
---------- Forwarded message ---------- From: "Michael Antony" <a.michaelantony@gmail.com> Date: May 7, 2015 6:06 AM Subject: Fwd: Reg : Cust id 64263923 - poor customer service To: <nodalofficer.tamilnadu@d2h.com>, <customercare@d2h.com> Cc: Still I have not got any response from your end..Do you want to make things much worse ?? ---------- Forwarded message ---------- From: "Michael Antony" <a.michaelantony@gmail.com> Date: May 5, 2015 1:26 PM Subject: Fwd: Reg : Cust id 64263923 - poor customer...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - unfair charges

User
 Vinny154 on May 6, 2015
I am really disappointed by your service. I have bought a new connection on 15th march. I was told i will get 1 month free subscription. I got calls and text that my account is set to expire on 11th April. I thought the free month has not lasted long. I recharged on 11th April for 1 month. Again this month i got text that my package will end on 5thMay, then they made it 6th of May as i had activated something extra on my account. I have called your customer service last month saying i don't want anything extra on to my account and they said they have removed it. On 19th April i got a call from you...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - No signal even after recharge

User
 Sathish Rao K on May 6, 2015
Hi, I had to recharge Videocon D2H on or before 6th May 2015. But, from 4th May 2015 I am getting an error 'Signam not available'. I recharged on 6th May 2015. But even after 2 hrs of recharge I am getting same message. When I call customer care he told me to turn off the Set top box and turn on again. But same problem even now. He said it's technical problem and have to lodge a complaint. I am facing thills problem again and again. Initially I had problems with Set top box that the audio suddenly goes to mute. Set top box changed and now I have different problem. Please take necessary...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

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