Videocon Customer Care

Videocon Customer Care

Videocon Industries Ltd.

Videocon Mobile Handset Division, Universal Digital Connect Limited, Plot No. 254, 2nd Floor, Udyog Vihar, Phase - 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Tollfree:
1800 223 400
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43
25
Phone:
+91 73 5587 3558
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10
5
+91 12 4671 0600
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9
6
+91 12 0398 9677
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3
4
+91 12 4327 3091
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5
6
Registered Address
Videocon Industries Ltd., 14KM Stone, Aurangabad-Paithan Road, Chitegaon, Taluka - Paithan, District Aurangabad (Maharashtra) - 431105, India
Satisfactory Rating
3%
Complaints
2727
Responses
221
Resolved
47
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Videocon related photos (204)

Complaints with pictures are more trusted and informative    View all

Videocon Customer Care related pictures (204)

Videocon Complaints & Reviews

Videocon — Re: Delivery of Vediocon Refrigerator Model No. VS60A12-DGU

 surajit.maity on Feb 6, 2016
Dear sir,

On 26.01.2016 we have purchased 'Videocon Washing Machine' 'Model No.VS60A12-DGU', but till date they have not delivered the same, after contacted with Mr. Manoj Tiwari Sales man of Khosla Electronics in his cell no. '9903106948' he told me that Videocon Company is unable to sold that particular product to Khoshla Electronics so they are not be able to deliver the product and insist me to choose 'Haier' Brand Washing maching instead of Videocon. a copy of order receipt is attached for your ready reference

So, requested to you kindly intervene....
Complaint comments  Read comments [1]Complaint category Washing Machines

Videocon D2H — Upgradation of Set top BOX from SD to HD

 Kalpesh Baraiya on Feb 6, 2016
Dear Sir,

I have apply for Up gradation of my SD set top box with HD set top Box,

Videocon Representative come to my house and replace Set top Box with HD,
But at that time i found that Picture Quality are very bad in Ne HD set top Box, i request that representative to solved my Query but he talk with his superior and go back, i have nit given sign Customer Satisfaction letter to that Representative but Money is deducted from my Customer Balance.

I request you to take proper action against that representative to resolve my query or Return my...
Complaint comments  Read comments [2]Complaint category Telecommunications

Videocon — Videocon D2H Relocation

 Jack@ on Feb 5, 2016
I have shifted a house last month, I have requested to relocate my D2H connection within the city limit. On the next day engineer came and removed everything and for the installation nobody came till now. It's almost more than 10 days. Everyday i am keep on calling the customer care They are raising the complaint and after that no response. Like that i have 5-6 complaint numbers. None of them resolved yet. Even supervisors also telling the same story like within 1 hour or within half hour. None of them working out. Don't know why the videocon d2h service become very worst now-a-days. Please do the...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon — Tablet

 prasant raj on Feb 4, 2016
Sir

I purchased a videocon tablet(model-VT87C+, IMEI-911346300180184)on 13/08/2015 online in Jhansi(Uttar Pradesh).After one month, its speaker stopped working.I submitted the tablet in service center in Jhansi on 26/10/2015.

After 3 months of mental torture, they(service center) are saying that my tablet cannot be repaired.They provide me with an old and outdated tablet whose specifications are very much less than my original tablet.I refused to receive the tablet.They(service center) also threatens me to go to consumer court.

Sir, I am an engineering...
Complaint comments  Read comments Complaint category Mobile Handsets

Videocon D2H — D2H problem for subscriber id: 5399753

 Sowmya Seshan on Feb 1, 2016
Hi

I have relocated my house and had called to log in a relocation of product service request on 27 Jan 2016 and i was assured that technician would contact me on 28th Jan. No one contacted. I again called on 28th Jan and i got the same reply that some one would contact me . I called again on 30 Jan and escalated the issue. Mr Manjunath ( supervisior as told me ) told that some one would contact me within 8 working hours. I asked with 31 Jan ( sunday ) would be considered as working for which i got a reply in affirmation.
Today its 1 Feb 2016 and still no one has contacted...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Video Con D2h — Not removing D2h cinema channel after many requests

 Sagar Bagre on Jan 31, 2016
Respected sir
i am using videocon d2h from last 2 years and recently i have purchased one new connection
in that distributor had told me that you will get
d2h cinema channel free for first month so after one month i got a massage that d2h cinema free time is over from tommarow you will have to pay 60rs per month but i dont want to subscribe that channel so immediately on the same day i have logged in my account for removal of that channel
but couldn't so i called customer care and asked to remove that channel and cc executive have register a complaint for removal of...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon D2H — Fraudulent offer by the company

 kishore kbv on Jan 28, 2016
Dear Sir/madam,
I am Kishore having videocon D2h (HD) connection bearing customer id 146801023, and i ahve recharged my d2h connection by online on 12.12.2015 for six months and at the same time i have activated 12M SOUTH SILVER MAXI PHD ADD-ON from the available add on list, at that time it is showing 12M SOUTH SILVER MAXI PHD ADD-ON (Price free lockin period 12 months) accordingly i have activated. But surprisingly the d2h provider had debit Rs. 999/- from my account.
In this regard i have contacted the customer and asked explained the issue and show me the remedy, but they have...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon — Half black screen display after powered on

 Khushboo26 on Jan 27, 2016
I have a registered a complaint on 27th Jan 2015 that Screen of my Videocon LED went half screen black when i powered on.

In response to mine online complaint an engineer named Mr. Prince (7065022694) has witnessed the screen problem in the TV unit which has been very wrongly concluded as "Has happened due to mishandling", I had lengthy discussion with Mr. Vijay Kumar (7065022670) and had clearly explained that the problem has been observed moment after the unit was powered on and simply passing the buck on customer will not end the matter, If it would have been a case where the unit...
Complaint comments  Read comments [2]Complaint category TVs

Videocon D2H — Wrong account get credited for recharge

 manishamohite on Jan 27, 2016
Dear Team,

I want to informed you that while recharging through PAY TM website for my ANNUAL RECHAGED OF NEW DIAMOND PACK I have put my Account no. 9771650 instead of Customer ID. 98190024. So I immediately called Videocon d2h customer care and as confirmed with your customer care no 7355873558 it is wrongly credited in to someone else account Mr. Saini. I request you to kindly give credit of amount Rs. 4824/- in my account immediately.

Find enclosed the screen shot of my transaction for your ready reference:

Additional information of my annual recharge...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon D2H — Irresponsible response

 Anu Sathish on Jan 26, 2016
Hi,

I would like to inform you that I have taken Videocon D2H, My Customer id is : 126323764, Am Using South Pack, My Monthly package is something is 203 something, every month I will recharge like that, suddenly some body Called me from your outbound department and they forced to prefer 6 month recharge and they promised for some offer. Promised offer is 1200 worth online gift voucher. I trusted that agent and I did Recharged with 1218 rupees. I didn’t get any thing offer vouchers or website links to my mobile that’s why I called to customer care and asked about my issue....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Vediocon D2H — Videocon tv complaint again after replacement of motherboard

 kakotora on Jan 26, 2016
Our vediocon tv not worked due to defficency come in mother board.after lot of phone calls, they change motherboard.after within a week problem repated & we did lot of call regarding problem but they didnt any positive response.our problem is remain.please help to overcome. Tv repair executive- montu, phone no-08802885577...
Complaint comments  Read comments Complaint category TVs

Videocon Home Appliance — Double door refrigerator

 Sandeepmanwatkar on Jan 25, 2016
I Purchase Videocon Company Double Door Refrigerator Dated 11/01/2014 after 15 Day's Problem in Gus Link there problem inform service center but my Refrigerator solve this problem temporary after there month repeat this problem again Gus Link problem continued one year finally my Double Door Refrigerator last 10 month permanent death

please change my Double Door Refrigerator I Request to you

Thank You !...
Complaint comments  Read comments [1]Complaint category Home & Garden

Videocon D2H — Customer id wrongly provided

 bgodane on Jan 25, 2016
This is to inform u I have install Videocon d2h connection on 21.11.2015
on 19.12.2015 I have recharge for Rs. 254 (Super Gold package) and rechaged successfully, next month on 20.01.2016 I have forgot my Customer ID so called up from my registered number to Customer Care on Tollfree No 1801370444 for Customer ID and I have received mail in which I have provided ID 159477067 from your VM-VIDDTH dept. in the name of my son Harsh Jhodane and I have recharged for Rs. 254 now when I came to know that balance not updated on my account so called up to Customer care again they have provided me...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon — Cable DTH

 syogya on Jan 22, 2016
I had paid Rs. 2100 for new connection of videocon dish antenna. The technicians from the company visited once and said "due to network issue, dish cannot be fitted".
I had not received the product and according to company's customer care team, dealer will refund the entire amount. The dealer has closed his shop. Please suggest from where will I receive my money....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon — L.E.D. 40 inch T.V. noise problem [Resolved]

 ankushbmu on Jan 22, 2016
I have purchased videocon T.V. from Singhal Brother's Mathura Dempiar Nagar.
after purchased in 2nd day there was a problem in there product as noise issue.
When i complaint that regards they replace the T.V. but after that there is at once problem with that noise...

I want to cash back or solving this problem but there is no responce with the dealer and service center...

Please Help Me

Ankush Agrawal
7417741700
Nirmal Gallery
923, Sector F, Govind Nagar, Mathura 281001...
Complaint comments  Read comments [1]Complaint category TVs

Video Con D2h — Interruption of services without any notice

 Sumeet Chhabra on Jan 20, 2016
Cust. id. 91475993
Complain No. 357957759

My D2h services was suddenly interrupted in the morning saying you have not paid your service charge of Rs.425 which you availed on January 18 (Technician coming to my place and replacing STB). Now I have to say that there wasn't any technician sent to my place neither I have asked for the same.
However I did asked for it on December 21, 2015 which also got resolved and received a confirmation email.
A confirmation simply means that I have paid for the service. But here the executive is charging me for availing the service...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Video Con D2h — Harassment done by videocon d2h. D2h consumer id 100362174

 shailesh bhuva on Jan 20, 2016
I shifted home from Borivali to Surat. That why I register complaint for shifting d2h connection no for the same. When service engineer came for DE installation he was asked for Rs.300 rupees charges and gave me 2 options either pay here or will pay at time of reinstallation. I told I will pay at time of installation. And there is balance of Rs.284.00 dated on 16.01.2016 at time of DE installation. When service engineer come today for installation told they already deducted Rs.300 form the balance. And for resuming the service D2h people again asked for Rs.300. I really face to much Harassment....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon — Regarding disconnection due to breakage of clamp not working...

 prakash .kothari on Jan 19, 2016
SIR, my custmor id is66522685 @ Ambernath name Jinendra Kothari.
previously also receiver(white) was disconnected and later by callimp with some plastic ng local d2h service person it was repaired by jointing plastc clamp.with solution and he charged a good amount. Now agaIn the clamp broken and tv is not in working being cable not connected properly.
The clamps are worst quality.
please change the clamp without charging as previously also i have paid for same.. An amount of Rs. 1365/- is already paid up to May 2016.
PL.ask to give proper service or I have to go for...
Complaint comments  Read comments [2]Complaint category Telecommunications

Video Con D2h — About cheeting

 suneshmon on Jan 19, 2016
I am riyaz iam using videcon 2year and few month last fifteenth i instal videcon in another loccation i given 300 rupees for engineear and recharge 310 onday i get chanel next day automatic cut i call custemer service. 5 days daily they are take complaint and telling me tomarrow we solve ur problem i speek 2 supervisor
Today is 18th they my chanel not working today al so i called custemer service what they told before the same way they are taking again what we will do
I think not use fore custemer care...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon — Lcd display

 Manoj Were Wolf on Jan 18, 2016
They are telling that back slate of led tv needs to be replaced and asking for 7000 rs so what to do?????? what is back slate of led tv and how much it really cost...
Complaint comments  Read comments [1]Complaint category TVs

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