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Videocon Customer Care

Videocon Industries Ltd.

Videocon Mobile Handset Division, Universal Digital Connect Limited, Plot No. 254, 2nd Floor, Udyog Vihar, Phase - 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Registered Address:

Videocon Industries Ltd., 14KM Stone,
Aurangabad-Paithan Road, Chitegaon,
Taluka - Paithan,
District Aurangabad (Maharashtra) - 431105,
India
 
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Videocon Complaints & Reviews

Videocon D2H - non receipt of coupon of Jabong/ebay.com

User
 Baptista Martims on Sep 15, 2014
I have received phone call from phone 911-20-4685850 on 14.09.14 saying that they are calling from the videocon D2H replacement department, that mine set-top box is old and that there is a scheme launched by videocon D2H that by paying Rs 5990 you will get DVR set top box and a voucher coupon of Rs 4500 that you can shop on jabong/ebay.com. so I gave my cofirmattion to do the booking.
I get SMS from Videocon that work order no. 26774562 is booked. The settop box is replaced by DVR on 15.09.14 and I have paid Rs 5990 to the installer but regarding coupon there was no any positive reply thus...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - customer care no are always busy

User
 PRIYANKA SALUNKE on Sep 13, 2014
My customer id no 25120301 I have to change my remote. I also deactivate some channel, I also want to know some services but every time i call on toll free no or any customer care no it always busy or i hear same tape that all executives are busy so how i contact this customer care? This happens every time i call up...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - ERROR MESSAGE

User
 Basavaraj Koshetty on Sep 11, 2014
I GET THIS ERROR MESSAGE ALL OF A SUDDEN, WHEN I AM BUSY WATCHING ANY PROGRAM. I AM JUST FRUSTRATED WITH THIS AND WISH TO CANCEL THIS SERVICE AND GO FOR SOME OTHER D2H. KINDLY SOLVE THIS AT THE EARLIEST. MY CUSTOMER ID IS 22565138. E30-4: VALIDATING SMART CARD 1) PLEASE WAIT FOR 30 SECONDS ON THE SAME CHANNEL TO RESUME SERVICES. 2) SWITCH OFF YOUR SET TOP BOX AND RESTART AFTER 15 SECONDS. 3) SMART CARD MAY NOT BE INSERTED PROPERLY. INSERT IN THE RIGHT DIRECTION, AS INDICATED IN THE CARD. 4) REFRESH BY SENDING SMS REF <CUSTOMER ID> TO 9212012299. 5) TO GET CUSTOMER ID SEND: CID...
Complaint comments Read comments [2] Complaint category TVs

Videocon D2H - Cheating and committing false deadline for installation

User
 Adarsh Vijayan on Sep 10, 2014
On 9th Sept 2014 around 2.00 pm, I called up Videocon DTH customer care seeking a new connection. As I wanted a connection urgently, I asked if possible to have it installed on the same day. I got a response saying, they confirmation that the connection will be done within 24 hours. Believing the customer care agent's words of installation within 24 hours, I agreed and got my customer id created - 121937398. I was given an assurance that the site engineer will contact me soon and will get the installation done with in 24 hours. Even after 20 hours, there was no sign of the engineer. I called...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - Critical support unavailability with Videocon D2H

User
 sujtihsidhardhan on Sep 9, 2014
I requested for a relocation for my Videocon D2H on 31Aug2014. New location is only 500 mts away from my present location, which is in kozhikode, kerala. Now its 10 days, i haven't got my connection relocated or got a call from kozhikode office. I made 4 followups once in a couple of days and each time, the customer care team assures that my concern would be solved in 8 hours of time. I used the contact us form on videocon d2h website, and haven't got atleast a mail receipt confirmation. They are not at all providing an escalation matrix or solving my problem. So there is no other way for me...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - issue for service

User
 trinath.rao on Sep 7, 2014
Dear Sir/Madam, My d2h id is 76728536. Problem:-2nd of September I made a complaint stating I am not able to view anything and then the rep told d2h will arrange for a technician visit at home and it will charged 150 rs to me I agreed for that. Here on I waited for 48hrs and no one turned up and then finally on 5th morning I myself fixed the antena and tv started working. The same date I remembered that I have to recharge my account to. So, I have recharge my account with 400 rs. But in the meanwhile d2h people disconnected my service evening around 7pm. After waiting for 3hrs I...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Relocation charge wrongly deducted from Recharge Amount.

User
 jrsuchak on Sep 6, 2014
Dear Service Provide Myself Jagdish Suchak your existing customer of Videocon D2H since more than 2 years, My customer ID is 92042948. On the 11th Aug. 2014 I have been shifted to Adipur (Kutch) location due to my job posting. And as per guidance by customer care cell I have been informed to pay 250 Rs. charge for re-installation (as it's relocation case it is to be paid as engineer service charge). After registering my complaint for re-installation the product service engineer has visited my place and done it, when it's done by service engineer I have paid Rs. 250 to engineer as instructed...
Complaint comments Read comments [2] Complaint category Satellite, Cable DTH TV

Videocon D2H - Tv showed signal not available

User
 sanjay parmar a on Sep 4, 2014
The tv showed signal not available...we called customer cate and they said they will send their executive to our home...now its 4 days after registration of complaint...no rascals have turned up so far...we called the customer care many times...they are asking us to wait for the executive...will these people extend our validity equivalent to these waiting days???? Very very poor response...I highly recommend not to buy this product ever...mobile no ;- 09924131287 custmar id ;- 41473200...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Videocon D2H - Cheating the Customers

User
 kkn667 on Sep 4, 2014
Hi, This is Karthikeyan .E and my address is 86A, Sai Brindavan Apartments, Ashok Brindavan III Main Road, Iyappanthangal, Chennai-600056. I have made a online booking for Videocon D2h Connection on 02/09/2014. The Order No.D2H20140902053521. And i confirmed with the bank, which says the transaction was successful and the money reached the party. As per their Advertisement and confirmation the delivery & installation should be 24-48hrs. But till date the company has not responded by any means. And as a funny response, the customer care representative says that he cannot...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - non receipt of Free Coupons worth Rs. 4500 from Jabong, Cleartrip & eBay [Resolved]

User
 rv65 on Sep 2, 2014
We booked and got installed videocon D2H at our home on 30/8/2014 (customer id 128412080). This included installation of a dish and two set top boxes (one HD and one SD) for two television sets. The order for the above was booked online and as per the videocon site we were to receive Free Coupons worth Rs. 4500 from Jabong, Cleartrip & eBay totalling Rs. 9000 for the two installations. But despite repeated reminders through mail and phone there is no response from their sales representative (id: sanjeev09) and customer care people. Kindly do the needful...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Regarding complaint not resolved and wrong commitment from videocon service representative

User
 rajabharti on Sep 2, 2014
I am Rohit bharti from New Delhi and my customer id : 76971785 and contact no 7503597329. last week i registered a complaint no.(246867330) regarding set box not functioning only switch light appears. Initially that i had a chat with videocon call centre service representative they told me the procedure of changing the set top box and replacement with HD set top box and that time they commited to change the box, assured that i can take the the faulty box.But service engineer refused to change the box with same condition till the confirmation and without any confirmation he given feedback that i...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - Worst Customer Service

User
 Sami Ahmad Sajjad on Sep 1, 2014
Worst Customer careVideocon d2h Customer care is the worst customer care services. They make people Fool. For new connection they call instantly but at the time of service and complain there is no one to resolve the problem. For New customer please Be aware of this product.My complaint was registered on 17th August but till date no engineer has visited my place. My d2h is shut from the last 1 month, I call every day twice n is been told that the engineer will surely visit today but no one has. No Signal since last 1 monthI have registered my complaint on 23/August/2014 for non availability...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Poor service - false promise to redress complain within 24 hours

User
 mjay143 on Aug 30, 2014
Dear Videocon, I am new videocon d2h customer with customer id- 107483727, but i am sorry to say that i am utterly disappointed with its services. I repent for my decision to choose Videocon d2h service. I had to write this due to your lackadaisical approach towards customer complaint redressal . Though VIDEOCON D2H claims of world class service, but customer care cell is meant for false promises only. I think you guys don't believe in after sales customer service. Finally, I made my mind to change my services to Tata Sky and now I don’t care now that my complaint be resolved or not,...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - unauthorized deduction [Resolved]

User
 prakash gupta5 on Aug 29, 2014
My customer I'd is 74551583 Videocon D2h .These people have suspended my service anuthorizedly and asking me to pay Rs.150/- for the service that I did'nt received.I called customer care on 18.08.2014 due to signal problem they have registered this as a complain without giving any conformation of complaint through SMS. The service engg. Contacted me after four day regarding the complain I told him that I didn't make any complain because there is no complaint number or conformation through SMS. And today I.e on 29-08-2014 my service is suspended, after speaking to the supervisor on helpline he said...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - *Unauthorized deduction

User
 prakash gupta5 on Aug 29, 2014
My customer I'd is 74551583 Videocon D2h .These people have suspended my service anuthorizedly and asking me to pay Rs.150/- for the service that I did'nt received.I called customer care on 18.08.2014 due to signal problem they have registered this as a complain without giving any conformation of complaint through SMS. The service engg. contacted me after four day regarding the complain I told him that I didn't make any complain because there is no complaint number or conformation through SMS. And today I.e on 29-08-2014 my service is suspended, after speaking to the supervisor on helpline he said...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Amount deducted even after temporary disconnection

User
 anshumalii on Aug 28, 2014
My Videocon Customer ID is 114497040. Its indeed a frustrating situation today that ever after calling them multiple times and reminding the inconvenience caused to me, my problem is not yet resolved. My Concern - Even after raising request for temporary disconnection on 30th July my whole balance is deducted and on calling your customer care no, which is not toll free every time they accepted that its a mistake from their side and will be rectified in few hours but till date is not resolved. Just to inform you that I have wasted more than 500 Rs in calling them till now. I have also called...
Complaint comments Read comments [2] Complaint category Satellite, Cable DTH TV

Videocon D2H - Pathetic service quality and harassment and loot of loyal customers by videocon D2H

User
 drmak01 on Aug 25, 2014
Customer ID 70554870 Name Mahesh Kothari ph no. 9773924716
I have subscribed videocon d2h platinum HD plan since almost 2 years. Recently some time back the set top box automatically updated itself and all the problem started. Changing the channel became so irritating due to huge lag time from one channel to another. Sometimes as long as 3 to 4 minutes! Especially when i used to run through channels quickly. It was so frustating that all my family reduced waching tv drastically. Another problem is after initial startup i used to get message signal not available, usually in the morning hours....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Activation/ service

User
 Ganesh Mandhane on Aug 25, 2014
Dear Team, I was really excited when I have thought of installing D2H - HD set-up box with the kind of offer provided by your call center and therefore I have immediately disconnected my Tata Sky which I was using for last four to five years. The original offer provided by the dealer in the Pune was Rs 1800 hd + 1 month subscription free. However, the offer provided by D2H call centre was Rs 2200 Hd+ two months subscription free. Considering, the offer I have opted for D2H and finally it got installed at my place on 29 July 2014. To my surprise, my connection got disconnected on 20 August...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - No service from customer care

User
 PINABI25725 on Aug 23, 2014
My D2H product is getting frequent restart, for this i called customer care on 21-Aug-2014. The reply was that Videocon engineer will come with in 24 hrs. On 22-Aug-2014, i again called to the customer care and asked what is the time or when the engineer will visit. They said that your complaint has been closed. They will reopen the complain again and they gave a request no: 245297768. Then again on 23-Aug-2014 again i called to customer service, they replied the same thing and again reopen the complain with a new request no: 245470576 My customer ID is 66173802. Since 3 days i am facing...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - Deduction of amount from my d2h account balance

User
 VED2195041 on Aug 22, 2014
My d2h was not working so made a complaint to videocon d2h and asked for repair of my d2h. Then the next morning when i saw a cable was loose and i tightened it and so device started working. Then after sometime the engineer from videocon called and said that if u don't require an engineer then also you will have to pay rs150 and the next day they deducted rs 150 from my d2h balance. But when the videocon agent was saying about complaints then he didn't mentioned that after complaining it can't be removed or cancelled. But because of their fault i faced a problem. Videocon d2h is a fraud and he...
Complaint comments Read comments Complaint category Products & Services

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