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Videocon Customer Care

Videocon Industries Ltd.

Videocon Mobile Handset Division, Universal Digital Connect Limited, Plot No. 254, 2nd Floor, Udyog Vihar, Phase - 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Registered Address:

Videocon Industries Ltd., 14KM Stone,
Aurangabad-Paithan Road, Chitegaon,
Taluka - Paithan,
District Aurangabad (Maharashtra) - 431105,
India
 
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Videocon Complaints & Reviews

Videocon D2H - RESTORATION OF MY DISH CONNCTION - ID NO. 118972889

User
 Madhu Rayalu on Nov 20, 2014
NAME : CHANDIKA MADHUSUDHANA RAYALU, VIDEOCON ID NO: 118972889. ADDRESS:D.NO. 1-116-2, FLAT NO 303, SRI LAKSHMI RESIDENCY, SECTOR 8, USHODAYA JUNCTION, MVP COLONY, VISAKHAPATNAM. COMPLAINT DETAILS: Dear Sir/Madam, 1. Due to Hud-Hud cyclone my dish antenna damaged on 12 Oct 14. I launched complaint on 17 Oct 14 and an work order no was given I.E. 2736281. 2. On 24 Oct 14 I called up call centre and I enquired about my complaint, they told me that the complaint has been closed. I told them that nobody has turned out and my problem still exists. On the same they again given another complaint...
Complaint comments Read comments Complaint category Entertainment and Recreation

Videocon D2H - Re: Package Issue

User
 arunkpb on Nov 17, 2014
To Whom so ever it may concern, I have recharged with "New South Gold Sports for Rs, 310" on 31 October and I have received validity for 20 days, when I called up Customer Care they informed that as I am using HD Channels I need to Pay additional charges to get complete 30 days validity. Before taking the connection I was informed that If I recharge for Rs, 310 "New South Gold Sports" will be valid for 30 days. I been asking this people and they never informed me about additional charges. I need to get this resolved ASAP. Thanks !...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - No stable d2h connection from last 1 week worst in the world

User
 bagarwal28 on Nov 9, 2014
I had taken a new D2H connection from videocon 1 week back. After multiple calls to them there engineer has not shown up for fixing last 1 week no d2h connection . they are the worst provider in the world. please disconnect my connection and how to get the refund and how to teach to such cheaters who take money and then no responses from them for so long...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Delay of Installation and installation person abusing on phone

User
 Mohit Durge on Nov 8, 2014
Installation of d2h not been done since 10 days despite having paid full money online. The installation person abuses on phone (says abusive things to mother/sister) and says he will not come and install. The number of the person is 7406666949, i forgot his name. Videocon please take notice. My name is Mohit, contact : 9035057390, email : mohitdurge@yahoo.co.in...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - On line recharge failed but money is not credited back to my account

User
 lulu1 on Nov 5, 2014
Dear Sir The transaction has failed for the below said operation but the money has not credited to my account till date. Kindly do the needful. My registered mobile number is 9439848198. The transaction detail is given below for SBI account. 31-Oct-2014(31-Oct-2014) TO TRANSFER INB Bharat Business Channel L TECH_BARATB Payments 125361475IG00DIKSI3 TRANSFER TO 32956564644 STATE BANK OF INDIA O 231.00...
Complaint comments Read comments Complaint category Online Shopping

Videocon D2H - Relocation request is mishandled

User
 SubasMahapatra on Nov 4, 2014
VD2H Customer ID # 104821552 Relocation request is raised and after 7 days also it is not done. I got messages that your request has been successfully completed, but no engineer visited the place yet. They have created 3 complaints, work orders etc. But of no effect. Every time I call to their customer care they assure me that it will be handled, they create priority requests, foward to the superviser who again N again tell the same thing - but nobody visited the place . I even got a call from their engineer who asked me if I have put any "audio replacement" request? Mine is a simple...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Damaged Disc in HUDHUD Cyclone not replaced.. even after 10 days :

User
 kssastri on Nov 4, 2014
I am sorry to notify you that the VIDEOCON Disc damaged in recent Hudhud Cyclone on 12.10.2014 has not been replaced despite my complaint dt.27.10.2014. No response from Complaint Service phone lines. ID 128732023 expired on 03.11.2014. I am not sure of replacement of disc or resumption of service as there is no communication of any kind. Am contemplating purchasing a disc from a different dth company. Can I expect a response to this msg in a day ?...
Complaint comments Read comments [1] Complaint category Employees

Videocon D2H - Money deduction

User
 AKHILESH TIWARY on Nov 4, 2014
Dear Team, My videocon d2h customer id is 86041696. 1 . Three months back i logged the complain for the re-installation of my d2h to new house. 2 . Without fixing the issue they company closed the complain number and i got the confirmation message. 3 . Logged the complain again and they closed again without fixing it, and after calling and asking them the reason they said we will fix on saturday and they came and fixed, i paid 350 rs cash to them . 4 . After recharging day before yesterday they dedicated the money again saying the payment was not done. How company can do this type of...
Complaint comments Read comments Complaint category TVs

Videocon D2H - ID 60270660 RAJ KUMAR JAIN MOB No. 9910906736 SERVICE CHARGES Rs.500 Misappropriated

User
 RK. Jain on Nov 3, 2014
I have already made a complaint for my D2H Connections at Noida sector 19 by work order no. 27951964 on 31/10/2014 After making two times telephone, two engineers came and rectified the antenna and TV started working. The engineer had not given any receipt and calculated total charges payable at Rs.500/- 150/- for visit charges and 350 for rectifying antenna for changing parts and part on my request has been given to me. He has duly collected the amount However my TV services had been suspended by Videocon on 2.11.2014 on the plea that service charges for engineer had not been paid by me. I...
Complaint comments Read comments Complaint category TVs

Videocon D2H - worst service provider

User
 hafeesuddin on Oct 31, 2014
I am a regular customer of videocon D2H for last 6 years. My customer ID is 49810666. I have a very serious concern about your service, which I would like to share with you and to get a proper solution for the same. On 20th and 22nd Oct 2014, I complained for re-installation of antena to customer care, with complaint no. 27615768 and 27712073, they told me that the complaint will be resolved within 72 hrs. After making so many complaints, no response from the company and still the problem is not resolved. The team assuring that the problem will be solved in 8hrs, 24 hrs, 72 hrs day by day. but...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - VERY VERY VERY POOR POOR SERVICE.

User
 rajju1267 on Oct 31, 2014
I am the unfortunate customer of D2H for last 5 years. My service has not been restored since 12 Oct 14 despite repeated complaints/requests and begging. Other service providers like TATA SKY, AIRTEL, DISH TV AND SUN DIRECT etc have not only repaired their dishes but also have been in touch with their customers for all the support. Unlike your office, wherein customer has to waste, his mob talktime for incompetence of your management, TATA SKY has given compensation . I have experienced totally insensitive, unprofessional and incompetent team. VERY VERY VERY POOR POOR SERVICE. VERY VERY VERY...
Complaint comments Read comments Complaint category Government Organizations

Videocon D2H - 150 unnecessary payment to service men when there is no such technical error..

User
 van deal on Oct 30, 2014
I'm from Belgaum Karnataka. My complaints is about package cost and service charge of 150®. Ok let me explain can you please resolve my problem? Yes only you can resolve.. Last time I had recharged South package for 1 year 1 month free????? then you started making problem as technical errors so we called CC they said pay 150 problem will get resolved? There was no such technical error in box you people made this things like to make up everything. after it gets over I did recharge of 180 for one month south pack to check whether was wrong about you? NO! I was correct again you started making problem...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - unnecessary payment of 150®

User
 van deal on Oct 30, 2014
I'm from Belgaum Karnataka. My complaints is about package cost and service charge of 150®. Ok let me explain can you please resolve my problem? Yes only you can resolve.. Last time I had recharged South package for 1 year 1 month free????? then you started making problem as technical errors so we called CC they said pay 150 problem will get resolved? There was no such technical error in box you people made this things like to make up everything. after it gets over I did recharge of 180 for one month south pack to check whether i was wrong about you? NO! I was correct again you started making problem...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Feedback for Recharge

User
 Premabisha5 on Oct 29, 2014
Kindly add chotta recharge (Minimum amount Rupees 10, 20, 50, 80 and etc)


Kindly add chotta recharge (Minimum amount Rupees 10)
option for online recharge in Videocon D2H,
because it will helpful for all the customers. Now minimum recharge for online
transaction is 200, please reduce the amount to minimum of rupees 10. Please
check with your team and develop flexi recharge rupees 10, 30, 50, 70 immediately.
In other DTH operator (Sun direct, Dish TV. Etc.) Providing chotta recharge
minimum recharge amount of Rupees 10, but Videocon...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - installation of dish due to change of residence

User
 Nimmi Mistry Sukani on Oct 28, 2014
spoken to customer care on 25.10.2014 for reinstallation an was confirmed that it will be done by 26.10.2014. when called up customer care on 26.10.2014 since nobody turned up for installation, we got to know that the executive had not noted the address properly. this happened twice on 26.10.2014. Again we called customer care on 26.10.2014 it was confirmed that it will be done by 27.10.2014. the person from videocon called up and confirmed for 5.00pm in the evening, but didn't turn up. We kept calling him every 1 hour, but he kept postponing and didn't come. Next day, 28.10.2014 the person...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Signal Not Available- Problem not solved [Resolved]

User
 chinni1985 on Oct 27, 2014
Dear Sir/Madam I'm Srinivas. I'm using Videocon d2h for last Two(2) months. My Customer ID is: 128348259 I started facing Videocon d2h's famous problem of "SIGNAL NOT AVAILABLE" error because of hudhud cyclone affect. I called up customer care and registered my first complaint on 19-10-2014 to en-quire about the solution then the customer care representative told me that within 24 hours there will be a visit of the technician and your problem will be solved. None of the technician has visited and solved the problem yet. I have called to the customer care so many times and the response is the...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - D2H RECHARGE NOT SUCCEED

User
 shivasiva1984 on Oct 27, 2014
Dear Sir/MadAam, I have done online banking recharge for my Videocon d2h customer id is 94643498. This recharge has not succeed. but amount of INR :-200 is cut from my state bank of India account . I have recharged from debit. My SBI account is showing value date:- 26-Oct-2014 (26-Oct-2014), and narration :- TO TRANSFER INB Bharat Business Channel L TECH_BARATB Payments, and ref. no. :124744242IG00CUXPD0 TRANSFER TO 32956564644 STATE BANK OF INDIA O, and debit :-200.00 is showing in my account. This amount has cut from my SBI account but in my d2h account have not received this money. I am sending...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - In efficient & irresponsible attitude in providing new d2h connection

User
 Ramamurthy62 on Oct 25, 2014
The in charge Customer complaint division Vedeocon d2h Dear Sir, I, K.V.Ramamurthy, Chief Manager of Corporation Bank, Shivaji Park Mumbai branch had booked through your online booking for d2h connection on 19.10.2014 vide booking order no.27625088 with a hope of getting the connection immediately. I am sorry to inform that till now, no action has been taken from your company. We have contacted your customer care centre vide contact no.07358873588 several times from 20.10.2014, no proper responses from the person who is attending the call. When I gave a complaint on 23.10.2014 for connection,...
Complaint comments Read comments Complaint category Business & Finances

Videocon D2H - Pathetic service from the executives

User
 Shamaahmer on Oct 25, 2014
Yesterday v put up a complain. One guy by the same Sunil comes over n attends our complain But there is an issue that need to be further attended by other technician. That other technician gives call in the morning and asks whether or not to visit my house n attend the complain. We ask him to come n attend the complaint. Again after 1/2 n hr he calls up what is the complain why is the complain made n should he attend. We are irritated as our D2h is not working. His number is 8652328035 he don't mention his name and now has not even come to attend our problem. The worst part is after asking...
Complaint comments Read comments Complaint category TVs

Videocon D2H - Complaint against Videocon Dealer

User
 sagar.garg on Oct 24, 2014
I bought a videocon D2H connection from dealer ( Raju Electronics, Sector-10, Faridabad ) . When Videocon service engineer came to my home, they informed me that it cannot be installed there due to technical issues and asked me to cancel that connection and install some other DTH service there. When I went to dealer for cancellation of connection, he simply refused to give back my money and talked in rude manner. He said he has no responsibility if it can be installed or not there. Accordingly first that dealer should have sent a engineer to check feasibility of installation but he said he does...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

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