Videocon Customer Care
Videocon Industries Ltd.
Customer satisfaction rating: 6%
Submit a Complaint
3114
COMPLAINTS

Videocon Customer Care

Videocon Industries Ltd.

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Address
Videocon Mobile Handset Division, Universal Digital Connect Limited, Plot No. 254, 2nd Floor, Udyog Vihar, Phase - 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
135
70


Additional info
Registered Address
Videocon Industries Ltd., 14KM Stone, Aurangabad-Paithan Road, Chitegaon, Taluka - Paithan, District Aurangabad (Maharashtra) - 431105, India

Customer satisfaction rating
6%
Complaints
3114
Pending
587
Resolved
64
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Videocon related photos (235)

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Videocon Customer Care related pictures (235)

Videocon Complaints & Reviews

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Videocon — Bad service from Videocon

 devendra.chaudhari89@gmail.com on Aug 27, 2016
Dear All,

I had complaint regarding my Videocon D2H (ID-60705276) not working on 25 August 2016 with complaint number 424389062 & 42471836 today i.e. 27 August we fix appointment at 5 PM but still now no technical person visit. When I calling to that person who fixed appointment he told other person was allocated to visit I take number of another guy and call him but he don't have any idea for my complaint it so embarrassing and pathetic service given by Videocon. Last week I paid service charges (Rs-200) to them having 1 month service warranty for that but after paying Videocon...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Videocon — Faulty product & poor Service

 satyatiadi on Aug 27, 2016
Dear Team,

We purchase Branded electronics for comfort and peace of mind thinking it’s been designed and tested by expert engineers for better user satisfaction. But Videocon proved consumer expectations to be wrong by continuing delivery of faulty product to consumers.

I have purchased 2 A/c’s with Model code- VSD55, and used at two different flats. One is for regular use and other was sparingly used.

Suddenly one of the A/C stopped working with Error Code E6, which is very well noted on User manual. Error code recorded in User Manual clearly...
Complaint comments  Read comments Complaint category Refrigerators

Videocon — Videocon D2H - Recharge Payment Issues

 Manoj_CA on Aug 27, 2016
I recharged my Videocon D2H account on 15.08.16 for Rs.500. The payment was successful while the recharge has failed. My bank account got debited while my Videocon account has not been recharged. When I contacted customer care immediately which is an useless one (they just run our time and call goes on for 10 mins each time connecting to their supervisor), they said the server is under maintenance and the issue will get sorted out in 24-36 hours. I got no response from their side until 2 days. I mailed them stating the issue again and they said the issue will be sorted out in 8-10 days. The days...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon — Singnals are not come

 Kuru rawat on Aug 25, 2016
I already registered complaint on ur call cetre on 23 Aug2016 c. No. 45802976 and my id 22409900 they informe me it will solved within 24 hrs. Again i register on 24 Aug 2016 complaint no. 423564729.so many times from 23Aug but ur engineer not come. At last i dicsed to change it by tata. I want to know can my balance transfered?
Your services is poor they are unavailable to give solution they give only date. That's very bad experience....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Videocon — Videocon d2h-regarding star sports select hd channel

 sriram88 on Aug 24, 2016
Am very very disappointed with videocon d2h. Star sports select hd 1, star sports select hd 2 launched on aug 10 and still you have not activated those channel. I pay for the highest package, but what's the use if you guys haven't launched channels like espn hd and star sports select hd, while other dth have. You should be ashamed. This is pathetic.
I kept reaching you people for last 3 weeks, through customer care numbers and through emails and i get the same answer saying the feedback is taken and will update once the channels are available in this platform. Today (Aug 24th) i spoke to...
Complaint comments  Read comments [3]Complaint category Satellite, Cable DTH TV

Videocon — False information

 machanikhil on Aug 24, 2016
Got a service call saying that if i recharge for 1yr dth then they will give 2000 worth coupondunia coupon, i didn't not got yet, whenever i call customer care they say complaint is taken and closed. Three time they filed complaint but not solved, and they put my call on hold for long time, but the response is same each and everytime, 5 times i rang customer care everytime they say complaint is lodged but never they give immediate solution...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon D2H — Relocation of d2h (c. id. no:-136536198)

 Rohit.sams on Aug 23, 2016
17th aug. 16 logged a complain for relocation of d2h to c. care but no one turned up till 20th morning. again called to check the status on 20th morning they tolled that technician will call you by 3 pm today & received a complain no on my cell which says that issue will resolve by 21st aug. 16 but till date it has not been solved. i belie i have been cheated....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon — Set top box relted id 115203597

 praveen garg lala on Aug 23, 2016
Mera naam praveen kumar garg hai, mere pass videocon d2h hai last 2 year se, maine last 1.5 month set top box replace karwaya tha rs 650 ka jiski 3 monts ki warranti thi, jab se yeh change karwaya hai daily download progress screen per lika aatha hai is ki complane customer care per kawatehai ti bolte hai ki engenearing charge rs 200 lagange, maine kha ki jab set top bos ki warante 3 monts or usse related problem ke charges kyo lenge to bolte hai ki yeh to aapko dene hi padenge, muzbori PLEASE NO PURCASE VIDEOCON D2H
THANKS...
Complaint comments  Read comments Complaint category Entertainment and Recreation

Videocon D2H — Getting too many calls from videocon d2h

 mahendra51 on Aug 22, 2016
My videocon d2h customer id is 65902584

Name ; mahendra

I am getting too many calls as a reminder to recharge my videocon d2h. I know when i have to recharge, they are not required to call and remind me. I am tired with these unnecessary and unwanted calls. So i request you to do something,.
So i dont get these calls. (Asap)....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon — Product Termination

 Psrivastava.2008 on Aug 21, 2016
I have purchased new Videocon LED TV with free connection for one year in November -2015 during Diwali offer but my tv d2h disconnected in June-2016 without assined any reasons
& several times call for recharge

I have already made complaint thru customer care & every time call me for recharge
Please investigate the matterv& continue my d2h connection

Complaint # 398530753
Customer ID# 158133253

Cc:CNBC Awaaj channel-pl help me


P C Srivastava
JR-439 Hindalco Colony
Renukoot-231217
Mob-07309021888...
Complaint comments  Read comments Complaint category Electronics & Appliances

Videocon — D2h recharge

 Damanjit Gill on Aug 21, 2016
Sir, i recharge my d2h through paytm of rs. 1000. On 18.08.16. @ 16.08 pm, it has been debt from my sub w/o, but it has not credit in my dog a/c yet, i have given so many reminders but nothing till yet done, & for not having my connection i have to pay rs.1000./ on 19.08.16, throw a dealer, at fateh nagar, jail road, new delhi 110018, by that my connection got restarted, so please refund me my amount or put it in my videocon d2h a/c,
Attachment s below...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon — Name changeef

 sanaulla sk on Aug 20, 2016
Videocon D2H — name change


i have purchased videocon d2h. My customer ID is 120964777 & my name is valiullha shaikh but instead of my correct name your data shows oliullah sk So please correct my name in your records...
Complaint comments  Read comments Complaint category Other

Videocon — Providing technical issues

 sanjivkishore on Aug 19, 2016
I have given complain regarding non functional my d2h cable. After given many reminder his technical team are telling their support team can not come at my house due to some local technical issues. I don't know why this type of hype they are creating. They are rejected my complain. Kindly look into this matter urgently basis.
If they don't provide technical support why facilitate and registered complain?...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon — Overcharging for dish installation

 philabe on Aug 19, 2016
I was told by Videocon at the time of booking their dish that installation charge is included in my subscription. However, at the time of installation, I was charged Rs 5336/- for installation. On my insistence, the details of the break-up were handwritten on the service report, but in illegible handwriting. No separate bill or receipt was issued. I wrote a mail to Videocon asking the following questions:
1. Is installation charge a secret that is not to be revealed till after all subscription payments are made?
2. I live 6 floors below the terrace of my building. Presuming a liberal...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon DTH — Repeated issues with Card / Signal quality

 chs115 on Aug 19, 2016
I have three Videcon DTH subscriptions. However, the quality of set boxes, signals are so bad that the service stops working. Calling up the call center and explaining the problem is a pain and each time the engineer visits i end up paying Rs200 for no fault of mine....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon — Issue of d2h recharge offer

 Manoj Patil 2016 on Aug 19, 2016
I, undersigned would like to bring a kind notice regarding videocon d2h recharge offer.
Yesterday, 18/08/2016, i got call from videocon customer care (Caller no. 8039691900) and discussed regarding recharge offers of long time recharge like 3, 6 and 12 months. Than he has shared with me a offer of 3 month recharge where i have to recharge rs.936 (312/month) and i will get rs. 500 online shopping offer code, according this i have done rs.936 recharge through net banking but it seems that i didn't get any offer code on registered mobile no. Or email id. For you information i have called to...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon — Network problems

 Nagendra chauhan on Aug 19, 2016
I bought a new mobile of videocom handset on 5 August 2016 from Bala Ji store Moradabad, and this mobile are not working in rural area and create networking problem in any telecom company wether if we are using same telecom service in different mobile then they are showing complete network in same rural area...
and now service centre / mobile store are not give positive response so pls advise any solution.....
Complaint comments  Read comments Complaint category Mobile Handsets

Videocon D2H — They don't solve my problem and they put my number on block when I call from 8128068978 this automatically cut my call

 Sharma suraj on Aug 18, 2016
Videocon d2h Customer I'd -52479865.When I call for installation of d2h they told me engg will be at your home in 24 hour but engg don't came.I call back they told me wait for 8 hour still no one came.i called again for 6-7 time they kept me on hold and cut the call and blocked my no.-8128068978.Still they don't solve my problem What should Ido now...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon — Not working dth

 rekha kamble on Aug 18, 2016
I have bought videocon dth on 14 aug 2016 and it went out of signal on 16th aug 2016.I am paying without using the service.They r all absconding.
My number is 9699924388....
Complaint comments  Read comments Complaint category Other

Videocon — Worst service in videocon d2h

 Girija Siddaiah on Aug 18, 2016
I'm using videocon d2h from 1 year, but network is so bad, from last 4 days there is error message as signal not found, i called customer care and informed the same, they are telling they will take a complaint and send engineer and charges will be 200rs for checking that.
My concern is if signal not available what is customer's mistake in it and why customer is getting charged for it, ok if i'm paying that 200rs charges now what if in next week i will face same problem, i will be charged 200rs again. So i feel videocon d2h is looting customers.
Customer i'd : 139120359
Regards,...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

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