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Videocon Customer Care

Videocon Industries Ltd.

Videocon Mobile Handset Division, Universal Digital Connect Limited, Plot No. 254, 2nd Floor, Udyog Vihar, Phase - 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Registered Address:

Videocon Industries Ltd., 14KM Stone,
Aurangabad-Paithan Road, Chitegaon,
Taluka - Paithan,
District Aurangabad (Maharashtra) - 431105,
India
 
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Videocon Complaints & Reviews

Videocon D2H - VERY VERY VERY POOR POOR SERVICE.

User
 rajju1267 on Oct 31, 2014
I am the unfortunate customer of D2H for last 5 years. My service has not been restored since 12 Oct 14 despite repeated complaints/requests and begging. Other service providers like TATA SKY, AIRTEL, DISH TV AND SUN DIRECT etc have not only repaired their dishes but also have been in touch with their customers for all the support. Unlike your office, wherein customer has to waste, his mob talktime for incompetence of your management, TATA SKY has given compensation . I have experienced totally insensitive, unprofessional and incompetent team. VERY VERY VERY POOR POOR SERVICE. VERY VERY VERY...
Complaint comments Read comments Complaint category Government Organizations

Videocon D2H - 150 unnecessary payment to service men when there is no such technical error..

User
 van deal on Oct 30, 2014
I'm from Belgaum Karnataka. My complaints is about package cost and service charge of 150®. Ok let me explain can you please resolve my problem? Yes only you can resolve.. Last time I had recharged South package for 1 year 1 month free????? then you started making problem as technical errors so we called CC they said pay 150 problem will get resolved? There was no such technical error in box you people made this things like to make up everything. after it gets over I did recharge of 180 for one month south pack to check whether was wrong about you? NO! I was correct again you started making problem...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - unnecessary payment of 150®

User
 van deal on Oct 30, 2014
I'm from Belgaum Karnataka. My complaints is about package cost and service charge of 150®. Ok let me explain can you please resolve my problem? Yes only you can resolve.. Last time I had recharged South package for 1 year 1 month free????? then you started making problem as technical errors so we called CC they said pay 150 problem will get resolved? There was no such technical error in box you people made this things like to make up everything. after it gets over I did recharge of 180 for one month south pack to check whether i was wrong about you? NO! I was correct again you started making problem...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Feedback for Recharge

User
 Premabisha5 on Oct 29, 2014
Kindly add chotta recharge (Minimum amount Rupees 10, 20, 50, 80 and etc)


Kindly add chotta recharge (Minimum amount Rupees 10)
option for online recharge in Videocon D2H,
because it will helpful for all the customers. Now minimum recharge for online
transaction is 200, please reduce the amount to minimum of rupees 10. Please
check with your team and develop flexi recharge rupees 10, 30, 50, 70 immediately.
In other DTH operator (Sun direct, Dish TV. Etc.) Providing chotta recharge
minimum recharge amount of Rupees 10, but Videocon...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - installation of dish due to change of residence

User
 Nimmi Mistry Sukani on Oct 28, 2014
spoken to customer care on 25.10.2014 for reinstallation an was confirmed that it will be done by 26.10.2014. when called up customer care on 26.10.2014 since nobody turned up for installation, we got to know that the executive had not noted the address properly. this happened twice on 26.10.2014. Again we called customer care on 26.10.2014 it was confirmed that it will be done by 27.10.2014. the person from videocon called up and confirmed for 5.00pm in the evening, but didn't turn up. We kept calling him every 1 hour, but he kept postponing and didn't come. Next day, 28.10.2014 the person...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Signal Not Available- Problem not solved [Resolved]

User
 chinni1985 on Oct 27, 2014
Dear Sir/Madam I'm Srinivas. I'm using Videocon d2h for last Two(2) months. My Customer ID is: 128348259 I started facing Videocon d2h's famous problem of "SIGNAL NOT AVAILABLE" error because of hudhud cyclone affect. I called up customer care and registered my first complaint on 19-10-2014 to en-quire about the solution then the customer care representative told me that within 24 hours there will be a visit of the technician and your problem will be solved. None of the technician has visited and solved the problem yet. I have called to the customer care so many times and the response is the...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - D2H RECHARGE NOT SUCCEED

User
 shivasiva1984 on Oct 27, 2014
Dear Sir/MadAam, I have done online banking recharge for my Videocon d2h customer id is 94643498. This recharge has not succeed. but amount of INR :-200 is cut from my state bank of India account . I have recharged from debit. My SBI account is showing value date:- 26-Oct-2014 (26-Oct-2014), and narration :- TO TRANSFER INB Bharat Business Channel L TECH_BARATB Payments, and ref. no. :124744242IG00CUXPD0 TRANSFER TO 32956564644 STATE BANK OF INDIA O, and debit :-200.00 is showing in my account. This amount has cut from my SBI account but in my d2h account have not received this money. I am sending...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - In efficient & irresponsible attitude in providing new d2h connection

User
 Ramamurthy62 on Oct 25, 2014
The in charge Customer complaint division Vedeocon d2h Dear Sir, I, K.V.Ramamurthy, Chief Manager of Corporation Bank, Shivaji Park Mumbai branch had booked through your online booking for d2h connection on 19.10.2014 vide booking order no.27625088 with a hope of getting the connection immediately. I am sorry to inform that till now, no action has been taken from your company. We have contacted your customer care centre vide contact no.07358873588 several times from 20.10.2014, no proper responses from the person who is attending the call. When I gave a complaint on 23.10.2014 for connection,...
Complaint comments Read comments Complaint category Business & Finances

Videocon D2H - Pathetic service from the executives

User
 Shamaahmer on Oct 25, 2014
Yesterday v put up a complain. One guy by the same Sunil comes over n attends our complain But there is an issue that need to be further attended by other technician. That other technician gives call in the morning and asks whether or not to visit my house n attend the complain. We ask him to come n attend the complaint. Again after 1/2 n hr he calls up what is the complain why is the complain made n should he attend. We are irritated as our D2h is not working. His number is 8652328035 he don't mention his name and now has not even come to attend our problem. The worst part is after asking...
Complaint comments Read comments Complaint category TVs

Videocon D2H - Complaint against Videocon Dealer

User
 sagar.garg on Oct 24, 2014
I bought a videocon D2H connection from dealer ( Raju Electronics, Sector-10, Faridabad ) . When Videocon service engineer came to my home, they informed me that it cannot be installed there due to technical issues and asked me to cancel that connection and install some other DTH service there. When I went to dealer for cancellation of connection, he simply refused to give back my money and talked in rude manner. He said he has no responsibility if it can be installed or not there. Accordingly first that dealer should have sent a engineer to check feasibility of installation but he said he does...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Videocon D2H and Videocon satellite LCD TV non functional

User
 gowdarag on Oct 20, 2014
Hi team, My initial posted on 1st October 2014 is still not resloved. I own a Videocon Satellite LCD TV and an inbuilt D2H box. TV does not turn on after the Power reset command suggested by Customer care rep (might be a co incidnence). So far only telephonic conversation and no engg has visited house to diagnose the issue. Bangalore service center ( RT nagar ) branch has told me to wait for smps board to be shipped ( Not sure how did they diagnose) this issue. Please feel free to pay a visit and have a look at the TV . Its been close to 20 days. Expecting a speedy service to repair TV...
Complaint comments Read comments Complaint category TVs

Videocon D2H - Customer Care Service is Horrible

User
 Ram Tangirala on Oct 17, 2014
Videocon D2H has cheated and taken money from my account and when the services are not resumed I called service centre for understanding the issue. They simply keep on hold or give some random information and hang the call. After calling some 10 times I finally was able to register the complaint and the complaint no is 25667917. I am not available in the country as I am travelling today. I also need to put and hold on services temporarily but the service centre is least bothered about all that and simply hanging up. Very Very worst service of Videocon D2H team....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Amount got debited from my account but the funds are not to be shown in the D2h account

User
 Ram Tangirala on Oct 17, 2014
We have recharged the account Rs. 370 and the amount got debited from my account however it is not reflecting in my Videocon D2H account No: 110008056. We want to put a temporary hold on the services for 11 days as we are not in town. However the same is not process with a reason of no funds in the account. Please rectify the same immediately as we are travelling in another 3 hrs....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - VERY POOR SERVICE FROM VIDEOCON CC ONLY DO AD NOTHING ELSE.

User
 Rajesh Kumar ghaziabad on Oct 10, 2014
Hello All, I am Rajesh Kumar, my videocon id is -124469599. I am your customer from last 3-4 month, earlier i use to TATA SKY, But this time my one of friend told videocon is good and SWADESI, Hence i took connection from videocon. In SURAT it was good, but when i relocate from there to Vaishali, Ghaziabad its not working properly. I think that engineer is not installed in proper way. Hence, it is always faulty from next day of installation.Now, I called several time in videocon cc, but there is no action from them from 7th oct 2014.At last on 8 oct the cc people told me engineer will visit to your...
Complaint comments Read comments Complaint category Sports & Recreation

Videocon D2H - Just unprofessional customer care resonance and services --- DONT PURCHASE VIDEOCON D2H ------

User
 dshscam on Oct 6, 2014
Hi, I am here to share my waste experience with their customer care services. My ID number is 3741481. I was kind of regular recharge customer of their services, they are pretty much expensive compare to other companies package then also i got beard them due to i purchase their connection. Well the waste time start from 05 October. I can’t forget it was Sunday, at 12 we all were watching Satmamev jayate on star plus, it got disconnected without making any disturbance. We were thinking that its some kind of technical problem, it will get resolved very soon. We have waited almost 24 hours of...
Complaint comments Read comments Complaint category Products & Services

Videocon D2H - Balance deduction without providing service

User
 b.s.srikar on Oct 6, 2014
Am a loyal customer of Videocon D2H earlier. Took a break and now recharged to resume services on my 32 Inch - LCD ( In build Setup box). Recharged with amount for 3 months - so that I can get 4 days of service free. Payment was done on Oct 3rd - 4 days before - I write this email. Till now no service was provided. Issue 1 : Why should I pay for past 4 days, even if I am unable to use service and complaint is still open. Issue 2 : Till now I called customer care for around 20 times on STD Call and about 2hr of talk to CSR/ Supervisor - requesting for service and giving introduction...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Videocon D2H Pathetic Service

User
 Uday67 on Oct 5, 2014
Pathetic service by Videocon D2H. Customer ID 96285625 Complaint was registered on 2nd Oct for Signal Not Available. SLA was given 24 hrs but so far it is not rectified.Every time I call, they register new complaint and again say that it will be resolved in 24 hrs. On the line of Swatch Bharat, can Videocon D2H also be cleaned?...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - vidiocon setup box not working

User
 shailendra123456 on Sep 30, 2014
Sir I have recharged my d2h setup box bearing ID no 56779695 with rs. 220/- today but the setup box showing error while delivering services. I have approached several times in toll free nos, but effort veined. Kindly reconciled my problem at the earliest. Thanks with regards...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - Online Recharge Failed

User
 Teja Golla on Sep 30, 2014
I have recharged my videocon d2h online(customer ID 68707071) through internet banking of HDFC Account No. 50100042314567 dt 29 sep 2014 with amount of 570. The HDFC Transaction Ref No 929124239 and Narration 121763625-TechBharat Business Email nagugolla999@gmail.com The amount has been deducted from my account and it is not recharged indicating failed status. I kindly request you to refund my recharge as early as possible. Thank you for your valuable time. Regards, Nagu golla...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Fraud promises

User
 Shameed33 on Sep 26, 2014
I the customer of vediocon d2h of the above given C id.i had purchased a new videocon connection recently from your online boking site after consulting your customer care reprensentive of sales department(sakshi). Its was a miltiroom connection, first of all due to your her wrong information it took 1 month to make it a multiroom connection after that when i was buying the product she promised me south gold hd connection with a 2 connection price of abt 55%. I think u wil fulfill my conditions as promised before as i am your old and valuable customer otherwise i hav to take another actions....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

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