Videocon Customer Care
Videocon Industries Ltd.
Customer satisfaction rating: 5%
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2923
COMPLAINTS

Videocon Customer Care

Videocon Industries Ltd.

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Address
Videocon Mobile Handset Division, Universal Digital Connect Limited, Plot No. 254, 2nd Floor, Udyog Vihar, Phase - 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts


Additional info
Registered Address
Videocon Industries Ltd., 14KM Stone, Aurangabad-Paithan Road, Chitegaon, Taluka - Paithan, District Aurangabad (Maharashtra) - 431105, India

Customer satisfaction rating
5%
Complaints
2923
Responses
387
Resolved
57
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Videocon related photos (220)

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Videocon Customer Care related pictures (220)

Videocon Complaints & Reviews

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Videocon D2H — Regarding no signal provided by Videocon d2h

 Debashrita Majhi on May 27, 2016
Sir/Mam
Last 3 to 4 days my problem persists i.e. no signal .I call to your customer care but they said your problem to be resolved within 24 hours but still my problem occurs no signal.I call to your customer care 4-5 times but their is no response from your side.Very poor service provided by videocon d2h.Please kindly take necessary steps to resolve my problem within 24 hrs or i will disclose videocon d2h & switch to other service.

customer id-86763559...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon — Poor videocon d2h

 Mahendran Veerappan on May 27, 2016
Hi,

I've raised complaint on 20-May-2016 for the service cancellation because of the poor service. complaint id - 392682533 and they mentioned it will be solved on 27-May-2016 at 2:00PM.

But till now, the issue it not getting solved and also they have raised the new complaint today 27-may-2016 from the back end team without my knowledge and they mentioned it will be solved on 3-jun-2016 at 10:39AM, complaint ID-394671966.

For the past 10 days, i didn't watch the channels because of the issue. but my account is debiting by the provider day by day.
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon — Did not prepare response with me your customer's relationship offices

 chandra N gowda on May 27, 2016
Dear sir/madam.

I was recharged my d2h (Id no-685725) on 10/06/2015. Rs of 2100/- this package duration 1 year+30days extra.
So that time previous recharged packing without my knowledge you have withdraw. So we did not understand, so what...? Please give explanation immediately.
Now i am requesting to you implement to me previous pending package.

I was called today your helpline no 7355873558/did not prepare response with me your costumer's relationship office's also.....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon D2H — Payment received and no service provided

 venu.veda16@gmail.com on May 26, 2016
This has been my worse experience with videocon d2h. I have been calling the call centre from last monday i:e 23/05/2016 and my complaint no is 393683596, 393987290, 394295680, 394387202, and the list goes on my complaint was i do not receive any signal no a/v and i recharged for 3 months.. I spoke to supervisor raja who claimed to fix it by tuesday i:e 24/05/2016 and it's 26/05/2016. And it's not yet resolved i would wonder if this is how you guys do business and customer service no wonder people wont opt for videocon for this reason. I feel i am duped by the call center guys that i would receive...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon — Problem related with audio or video of videocon d2h

 Nikita Patill on May 26, 2016
My product name is Videocon d2h and my and my customer I'd is 46183680. I am facing the problem audio or video every 10/15 min my product loss its audio or video. When I complement for this problem to the Videocon D2h company they can't solve this problem n just giving annoying reasons n they did not sent any engineer for home visit to see that issue. Videocon d2h provides very worst services to there customers. Coz my product is in warranty period so they must have provide the free of service to me but engineer said on phone call u have to pay 170 rupees otherwise I not coming when I I trying to...
Complaint comments  Read comments [2]Complaint category TVs

Videocon — Videocon d2h not working and company is not resolving this issue for days

 Prithvi Kool on May 26, 2016
Dear d2h team,
My complaint id: 394360047
Customer id:141693468
I raised my complaint on 19th may that my d2h connection is not working through costumer care and there after i did not receive any technician till date to resolve the issue.
Every day when i enquire the status in the morning they would again say it will be resolved by evening and when i call again in the evening they would say it will be resolved by tomorrow morning. Like this they have delayed for 9 days and so far this is not fixed.
Firstly a customer representative will take up the phone and...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Videocon — No service

 ajaymurala on May 26, 2016
Hello,

I have made a complaint about the loss of signal for my dish.
I have raised complaint on 21 may 2016 and the complaint num is 392952376.

No engineer has called me. No progress in resolving the issue.
Called the customer care people.. Every time I call them, they say that they are escalating the issue with high priority and the issue gets solved by 8 working hours.

Its been 5 days since I made first complaint and the engineer have not called me.
I dont understand why the engineers delay in such a way and making the reputation...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon — Recharge amount of rs.200 not accounted

 B. Sreenivas on May 25, 2016
My id no. Is 20452852. I have got recharged rs.200/- against transaction no.1675885878 on 23-05-2016 at 20.34 hours. My contact phone no. Is 9686661443. Neither i have received message on my mobile or nor i could see in my tv for message. Please look into this urgently since the current period is expiring on 26th may 2016. I request the concerned to look into this complaint and arrange to account the recharged amount of rs.200 forthwith before expiry of the last day regards. B. Sreenivas....
Complaint comments  Read comments [2]Complaint category Employees

Videocon — Mobail z45 nova

 Radheshyam joshi on May 27, 2016
Hii sir i purchase a videocon mobail handsate z45 nova on 31 Dec.2015 .tha fone are not working good and in one year i send a fon three time on repair in company.batry are not working good and fone response are bad .the fone automatically power on and off .i think you help me and solve my problam.so plz atrect your kind atention are solve my problem very fast.
Thanks ....
Complaint comments  Read comments Complaint category Mobile Handsets

Videocon — Facing No Signal Error

 Maya Mongia on May 24, 2016
I am Videocon D2h customer and my customer ID is : 108816057.
I am facing no signal issue since yesterday. I called your customer service many times but still didn't get any response. After trying so many times finally i had a word with your customer service representative and he asked me to pay Rs 170 to your technician.
I am unable to understand why i need to pay this extra amount. This is not my fault, then why do I need to pay this amount and if i pay the amount this time, then for how long this amount will be applicable or do i need to pay this amount everytime whenever i face...
Complaint comments  Read comments [2]Complaint category TVs

Videocon — Able to see only teleshopping programs

 Brij Raj on May 24, 2016
Hi,
I am having a videocon d2h connection with customer id: 166377306, after getting connection it worked fine for first month, after that it is not working even if here is pin drop silence over cloud. I am only able to see only promotion channels. Some time it is working during night. After calling customer care so many times not got any satisfactory reply....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon — D2H issue not resolved after multiple service requests

 ilahiakram on May 24, 2016
This is regrading the complain no - 43176429, 393405648 at customer care of videocon d2h for customer id 51099168 has been register on dt 22/05/2016. And 23/05/2016.

I had raised a service engineer visit request for my product and i was told my problem will be resolved in 24 hours.

The issue is not resolved till date. And none of the engineers have visited or called me to know the issue. There is no response from the company side also

After multiple complaints i get only a new complain no and and the time period gets extended but problem is same....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon D2h — Pathetic customer service

 mohan269 on May 23, 2016
Customer id:- 119662060
Email id:- mohan269@gmail.com

Very pathetic service, may be i could be the only one paid the service charges of 870/- for not providing the services. Service engineer has taken the service charges saying the service will resume after 30 minutes and collected the service charges as well but so far the service is not restored.

I am using hd dvr 1000gb stb and it had problem booting. I had raised the complaint on 14th and 15th to customer care, engineer visited on 16th may 2016 and he said he will have to raise a request for the stb replacement,...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon — D2H Fraud

 mohit3112 on May 23, 2016
Hi,

This is very annoying and unprofessional business practice from your side. I have recharged on mar 22 from paytm for rs 1305 for new south diamond pack :-for south region, validity 3 months and i was receiving the exact same channels what i opted for not a single hd channel was coming.

Yesterday you guys have disconnected my subscription saying that i have to recharge again just after two months and your customer care representatives are telling me that i have opted for a an hd package costing rs. 650 per month.

I did not receive a single hd channel...
Complaint comments  Read comments [2]Complaint category Entertainment and Recreation

Videocon — Issue not resolved after multiple service requests

 vineesh Tiruveedula on May 23, 2016
Dear sir,

This is to bring to your kind notice that i had purchased videocon 1.5 ton spilt ac (5 star rating) from shopclues.com on 06 february 2016. (Model no: vsd55. Wv2-mda) (Indoor serial no: 11121577502730) (Outdoor serial no: 111215510177402982)

The manufacturer warranty that is promised for the product is 1 year from the date of purchase.

From the second week of the purchase of the product, i’ve been facing a serious issue in the functioning of outdoor unit. The unit makes a lot of compression noise in the inside, cuts off the outdoor and doesn’t...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Videocon D2H — Not getting freebie after paying delivery charges since 4 months

 manojbhatt1 on May 23, 2016
I have purchased d2h connection in jan where they said there is a free shoes and i need to pay only shipping charges i. E. 199/-. I have placed my order and get acknowdge on the same on 20 feb.Ince then i didn't get my product. They don't reply on my email and now they have stopped picking up the calls as well

199/- for delivery charge. I made so many calls and ofcourse they are not free. I purchased the videocon d2h connection and now not getting anything.

I want all my refund including delivery charge+ product value + call charges which i have made.

I...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon — Videocon d2h signal problem / worst customer care service

 Soyeb Ansari on May 22, 2016
I am using videocon d2h from last 8 months. From last few days, i am getting signal problem on most of the channels. Some channels taking long time to load, some are showing signal problems and some are running, but not smoothly. I have tried calling customer care more than 50 times in last few days, but everytime they showed their customer representatives are busy.
I mean this is the worst customor care service ever i have seen in my life. I did a mistake of buying videocon d2h. The poor service provider.
I hope this complaint will reach to videocon d2h and they will improve their...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon — Refrigerator

 1972Pramod1972 on May 22, 2016
On 18-may-2016, at 6:02 pm, pramod arora wrote:
>
> dear mr mehta
>
> thanks for your mail.
>
> as earlier informed, i have lost the invoice copy. The refrigerator was bought online through gobol and i spoke to them for a duplicate copy. They have informed that they have stopped dealing with videocon refrigerators and do not have any available records of old invoices.
>
> i am herein attaching below picture for your reference :
>
>
> the above picture suggests the procurement from gobol.
>
> besides...
Complaint comments  Read comments [1]Complaint category Appliances

Videocon — One month old videocon top loading washing machine not working

 mayankkesari on May 21, 2016
One month old videocon top loading washing machine not working. Customer service and technicians are not polite and not picking up calls. They are giving excuses and that too in a rude tone. I am waiting from last two weeks but no resolution is provided.

They are not picking up the calls. The technician who came home said that i should wash only 4 to 5 cloths instead of 15 cloths specified in the broucher. They are rudely replying on phone....
Complaint comments  Read comments [1]Complaint category Washing Machines

Videocon — Complaint for wrong information giving me

 Gurunath Hattarsang on May 20, 2016
Dear sir your customers care person his name is akash he give me wrong information me just for major problem for remote not working akash says 180+350 charges for engineer charge and remote changing charges I call after 2 minutes pick up my phone other officer he sloved my problem only just second dear sir you find out who is akash and take imigate action on Akash he is denjors for your company for bad record customer id 164169344...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

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