Videocon Customer Care

Videocon Customer Care

Videocon Industries Ltd.

Videocon Mobile Handset Division, Universal Digital Connect Limited, Plot No. 254, 2nd Floor, Udyog Vihar, Phase - 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Tollfree:
1800 223 400
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45
25
Phone:
+91 73 5587 3558
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12
5
+91 12 4671 0600
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9
6
+91 12 0398 9677
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3
4
+91 12 4327 3091
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5
6
Registered Address
Videocon Industries Ltd., 14KM Stone, Aurangabad-Paithan Road, Chitegaon, Taluka - Paithan, District Aurangabad (Maharashtra) - 431105, India
Satisfactory Rating
4%
Complaints
2741
Responses
233
Resolved
47
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Videocon related photos (206)

Complaints with pictures are more trusted and informative    View all

Videocon Customer Care related pictures (206)

Videocon Complaints & Reviews

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Videocon D2H — Channels not coming

 Deepak_Singh_Rawat on Feb 11, 2016
Hi I am Deepak Singh my CID is 80323114 from last 2 - 3 Days all subscribed channels is showing Error "Signal Not Available" except few News Channels. I contacted your customer care. They told me to pay Rs 150/- for engineer visit. why i pay rs 150/- if signal is not coming. If set top box is not working then why news channels and home channels are coming....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon D2H — Videocon D2H Antenna

 Upendra.Pratap on Feb 11, 2016
Yesterday(10th Feb 2016) my videocon D2H antenna has been damaged by monkeys. I requested to videocon customer care for repair the antenna. Today(11th Feb 2016) engineer came & told me that the part of antenna which broken down is only costing 5o rupees but it is not available in the company anymore so i need to change whole antenna & will cost 525 rupees.

I refuse to change my antenna because if parts is only for 50 then why should pay 525 rupees it is actually headache of company.

Plz look into the matter what ever is possible....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon — Require new remote, your customer representative provided used remote

 govindbhattseo on Feb 11, 2016
Hi,

Customer ID : 95451849
Customer Name : GOVINDKUMAR BHATT
Account ID : 9498688

This is to keep you informed that I have changed my old set top box to a new set top box recently. However, I have been given a used remote, instead of a new remote. I had complained about this ten days earlier, but I'm not getting any response from this person.

I would like to place a complaint about your customer representative, having mobile phone no: 9066369540 who has given me a used remote, instead of a new remote.

Please let me know...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon D2H — Regarding delay from the service engineer

 Abdul3434 on Feb 9, 2016
I ve called many times to upgrade my stb to HD. Told me that the service engineer will visit my home within 24 hrs. The so called service engineer didn't even show the courtesy to call and enquir the problem. If they can't why this company is making advertisement about the 24 hrs thing and selling their product. I know this too that what I'm doing a waste thing now that to complaint about this . Because I experienced really bad thing from this company . I dint want fake promises like this 24 hrs and all . My customer ID no is 12429886 .and my name is Abdul hazeeb. Very poor service from the staff...
Complaint comments  Read comments [1]Complaint category TVs

Videocon — Mobile problem

 pande2003 on Feb 9, 2016
Dear Sir,

I am submitted our Videocon Z-30 Pace mobile your om sai Telecomm. Navi Mumbai Vashi 13/1/2015.

(this mobile purchase flipkart and only ringtone problem)

His repair handset but same problem facing on the stop and his sending Videocon mobile company replacement mobile parts.

But first to till now I am calling either Videocon or service centre only one answer come 24hours your product repairs.

It’s very unfortunate and manner answer daily one and repeat answer come.

So pls request to you crash...
Complaint comments  Read comments Complaint category Mobile Handsets

Videocon — 22 inches lcd panel

 Nauraj Singh on Feb 8, 2016
महोदय, आपसे अनुरोध है कि आप LCD/LED बनाना बंद कर दे। मेरी LCD का पेनल 2 साल मे ही खराब हो चुका है । और नया पेनल 5000 ₹ का बताया है । ऐसी कम्पनी और ऐसी के उत्पादन से केवल एक आम आदमी को ठगा जा रहा है ।किसी तरह मेने ₹ जोडकर LCD खरीदी थी। एक आम आदमी के ₹ की वेल्यू...
Complaint comments  Read comments [1]Complaint category TVs

Videocon D2H — Charging for rectifying services.

 chittaranjan_vizag on Feb 8, 2016
I am a customer of Videocon D2H having ID No. 39046204. On 07.02.2016 I have submitted a complaint for signal not available vide complaint No.362823089 after a long query by the Customer care which I face a great difficulties. However, next day a person so called service engineer came and rectified the problem and DEMANDED a charge of Rs.150/-. Earlier as a customer like me also faced same difficulties.
Question is that why the customer will pay the extra cost for their rectification of services. It should be the Company's responsibility to provide good quality picture and signal for which...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon D2H — Consumer/customer name change

 idealparthiban on Feb 8, 2016
I have purchased videocon d2h. My customer ID is 137761680 & my name is "PARTHIBAN SHANMUGAM" but instead of my correct name your data shows "PRATHIBA S". So please correct my name in your records....
Complaint comments  Read comments [6]Complaint category Satellite, Cable DTH TV

Videocon D2H — Smart card error manipulation

 pujabajad on Feb 8, 2016
I have a set-up box at home with the customer id number: 1137567. Last year we had the error E04-4 error popping on our screen and we replaced the set top box because of the same on a payment of Rs. 350. This year exactly after 12 months the same problem has appeared and they are again asking for Rs. 350.
We don't have the liberty to choose a set-top box and they give us extremely sub-standard product that doesn't last a day post its warranty period. The call centre people are now telling me that I need to get another box and pay them the amount again.
I am completely distraught...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon D2H — Monthly recharge problem

 Balkishan kumar on Feb 7, 2016
Recharge not use full month use only 25 days please provide my fully recharge and use full months

MY CONTACT NO.-9971611021...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon — Led 24 inches tv. Please don't buy these products from videocon

 Ashthota on Feb 7, 2016
Videocon 24 inches led tv is the worst product i ever purchased, i have been facing problem with the malfunction of the picture screen, it ok some times, or shaking or no ful clarity of the product . It must be a default peoduct which they are selling to the customers . Dont buy any product especially Tv sets which are Led or lcds ....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Videocon — Delivery of videocon washing machine model no. Vs60a12-dgu

 duttasudipta121@gmail.com on Feb 6, 2016
Dear sir,
>
> On 31.01.2016 we have purchased 'Videocon Washing Machine' 'Model
> No.VS60A12-DGU', but till date they have not delivered the same, after
> contacted with Mr. Manoj Tiwari Sales man of Khosla Electronics in his
> cell no. '9903106948' he told me that Videocon Company is unable to
> sold that particular product to Khoshla Electronics so they are not be
> able to deliver the product and insist me to choose 'Haier' Brand
> Washing maching instead of Videocon. a copy of order receipt is
> attached for your ready reference
Complaint comments  Read comments [1]Complaint category Washing Machines

Video Con D2h — Recording is not available in my very new videocon hd set of box

 R.mowliram on Feb 6, 2016
My cust id is :165753526
have purchased a new set top box yesterday.i need recording option so i payed for HD digital box with recording option in online.after installation, i have payed INR 100 and activated recording option also.but i cant record using it so i called care back. this time they asked me the model no in the set of box's pack and it is H6666-RF. they replayed that this box won't have recording option in it.
i got socked.even in its pack it printed clearly it having recording option
i have not got the the features mentioned in the pack of it. so i asked them...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon — Re: delivery of videocon refrigerator model no. Vs60a12-dgu

 surajit.maity on Feb 6, 2016
Dear sir,

On 26.01.2016 we have purchased 'Videocon Washing Machine' 'Model No.VS60A12-DGU', but till date they have not delivered the same, after contacted with Mr. Manoj Tiwari Sales man of Khosla Electronics in his cell no. '9903106948' he told me that Videocon Company is unable to sold that particular product to Khoshla Electronics so they are not be able to deliver the product and insist me to choose 'Haier' Brand Washing maching instead of Videocon. a copy of order receipt is attached for your ready reference

So, requested to you kindly intervene....
Complaint comments  Read comments [1]Complaint category Washing Machines

Videocon D2H — Upgradation of Set top BOX from SD to HD

 Kalpesh Baraiya on Feb 6, 2016
Dear Sir,

I have apply for Up gradation of my SD set top box with HD set top Box,

Videocon Representative come to my house and replace Set top Box with HD,
But at that time i found that Picture Quality are very bad in Ne HD set top Box, i request that representative to solved my Query but he talk with his superior and go back, i have nit given sign Customer Satisfaction letter to that Representative but Money is deducted from my Customer Balance.

I request you to take proper action against that representative to resolve my query or Return my...
Complaint comments  Read comments [3]Complaint category Telecommunications

Video Con D2h — Not Providing the service for what they paid for

 shadabk1304 on Feb 5, 2016
Dear Sir,

I have purchased a Videocon D2h 5 months back it has come with one month subscription with HD Channel. After one month subscription has over. Four month ago i have recharge online for Rs.291 for one month it was from http://www.videocond2h.com web site it was clearly mentioned in the recharge from that the subscription is for one month. but after fifteen day when from the date of recharge Videcon D2h has stop their services and asking for recharge again. i had called to the customer care to identify the reason. I Speak with Sharoz Ahmed - Supervisor, Suchdev Kumar Team...
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon — Videocon d2h relocation

 Jack@ on Feb 5, 2016
I have shifted a house last month, I have requested to relocate my D2H connection within the city limit. On the next day engineer came and removed everything and for the installation nobody came till now. It's almost more than 10 days. Everyday i am keep on calling the customer care They are raising the complaint and after that no response. Like that i have 5-6 complaint numbers. None of them resolved yet. Even supervisors also telling the same story like within 1 hour or within half hour. None of them working out. Don't know why the videocon d2h service become very worst now-a-days. Please do the...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon — Tablet

 prasant raj on Feb 4, 2016
Sir

I purchased a videocon tablet(model-VT87C+, IMEI-911346300180184)on 13/08/2015 online in Jhansi(Uttar Pradesh).After one month, its speaker stopped working.I submitted the tablet in service center in Jhansi on 26/10/2015.

After 3 months of mental torture, they(service center) are saying that my tablet cannot be repaired.They provide me with an old and outdated tablet whose specifications are very much less than my original tablet.I refused to receive the tablet.They(service center) also threatens me to go to consumer court.

Sir, I am an engineering...
Complaint comments  Read comments Complaint category Mobile Handsets

Videocon D2H — D2H problem for subscriber id: 5399753

 Sowmya Seshan on Feb 1, 2016
Hi

I have relocated my house and had called to log in a relocation of product service request on 27 Jan 2016 and i was assured that technician would contact me on 28th Jan. No one contacted. I again called on 28th Jan and i got the same reply that some one would contact me . I called again on 30 Jan and escalated the issue. Mr Manjunath ( supervisior as told me ) told that some one would contact me within 8 working hours. I asked with 31 Jan ( sunday ) would be considered as working for which i got a reply in affirmation.
Today its 1 Feb 2016 and still no one has contacted...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Video Con D2h — Not removing D2h cinema channel after many requests

 Sagar Bagre on Jan 31, 2016
Respected sir
i am using videocon d2h from last 2 years and recently i have purchased one new connection
in that distributor had told me that you will get
d2h cinema channel free for first month so after one month i got a massage that d2h cinema free time is over from tommarow you will have to pay 60rs per month but i dont want to subscribe that channel so immediately on the same day i have logged in my account for removal of that channel
but couldn't so i called customer care and asked to remove that channel and cc executive have register a complaint for removal of...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

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