Videocon Customer Care

Videocon Customer Care

Videocon Industries Ltd.

Videocon Mobile Handset Division, Universal Digital Connect Limited, Plot No. 254, 2nd Floor, Udyog Vihar, Phase - 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-223400
Registered Address:

Videocon Industries Ltd., 14KM Stone,
Aurangabad-Paithan Road, Chitegaon,
Taluka - Paithan,
District Aurangabad (Maharashtra) - 431105,
India
Satisfactory Rating
1%
Complaints
1103
Resolved
14
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Videocon related photos (68)

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Videocon Complaints & Reviews

Videocon D2H - Regarding Disconnecting my d2h connection & charging for the channel giving without my consent.

User
 SRINIBAS PANIGRAHI on Aug 4, 2015
To, The Customer Care Incharge, Orissa. Sub: Regarding Disconnecting my d2h connection & charging for the channel giving without my consent. Dear Sir, I would like to draw your kind attention that I am fade up with the service of videocon d2h service. I have take the connection on 12.06.2015 and the videocon has provided 1 months free service up to 11.07.2015. But during this time I have informed the local d2h office create the problem and after you initiation the problem sought out within 1 hrs. Again you d2h office, Keonjhar, Odisha create a problem that on 11.07.2015, I have deposited...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Videocon D2H - Failed Set Top Box

User
 Bokaa on Aug 4, 2015
Saga Continues... Below complaint was resolved in the begining of July by providing a refurbished DVR set top box. And now within 1 month, even that box is not booting up. This complaint is also pending now since last 1.5 weeks (Complaint# 317353858 / 317351344 on 1st August and #316133751 on 23th July). Can you please help me here? OR let me know what options I have other than discontinuing your services for ever. Thanks Amit Videocon D2H - Failed Set Top Box - Complaint open since 15 days Bokaa on Jun 30, 2015 For Customer ID# 96416530, I registered 1st complaint on...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Money Transferred but NO Service

User
 B B Sahu on Aug 3, 2015
On 2nd Aug I ve transferred 450/- successfully for D2H recharge and till now service has not been provided. Please do the needful. My ID-33523870 (Videocon D2H) MOB No-9853605553 If u wantto see the detailed Transaction of Bank ofcourse I can send you. 02/08/2015 02/08/2015 TO TRANSFER INB:BHARAT BUSINESS CHANNEL: Online Payment 450.00...
Complaint comments Read comments Complaint category Entertainment and Recreation

Videocon D2H - Videocon D2H not working My customer id is 82817713 mob : 7666333267

User
 manoj paswan on Aug 1, 2015
My customer id is 82817713 I dont know why videocon teaches to their employee how to lies with the people daily and false statement. This is ridiculous. I think this is one of big mistake of my life that i have chosen videocon. I have got a from last 15 days they saying your query will resolve in 8 hrs. what the hell...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Unwanted calls received from Videocon D2h

User
 Anima A on Aug 1, 2015
I am receiving unwanted calls regarding recharge offers from videocon D2H despite having asked the customer service guys multiple times that I do not want any calls or alerts on my mobile. I have registered for DND and yet I am reciving such calls....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - No Signal

User
 piyush2015 on Jul 29, 2015
Hi, I would like to bring to your notice that I am using videocon D2H connection (Customer ID:72890480) and I am facing a regular issue of NO SIGNAL on my TV Screen since 3 days. I had registered a complaint on 27 July'2015 (complaint No:316671938) which is not resolved till today. Inspite of multiple followups the engineers are not giving a proper response and solution. I ended up calling them minimum 5 times today and they disconnected the call. I am very much frustrated by your service. Also my money is being wasted as I got it recharged for 30 days and without even using the service...
Complaint comments Read comments Complaint category TVs

Videocon D2H - Complaint not resolved

User
 Venkatesh Gundu on Jul 29, 2015
Raised complaint with VD2H customer care and they are resolving the issue. Raised complaint on 11th July'15 - still not resolved. Work Order Number 34474676, Customer ID 90186459. Complaint Number = 315489030 Last time also to get issue resolved - it took more than 20 days. And that also I have to go personally and pick the engineer from local distributor and paid extra amount for getting issue resolved....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - No signal - One of the longest pending complaint

User
 Prashant Dagar on Jul 28, 2015
Thanks to Videocon for helping my kids get better grades since Videocon D2H Cable is not working from last few months!!! My customer id is 95989177. I have been raising complaints after complaints for video freezes and frequent no signals. STB has been replaced couple of times for which we were asked to pay. After this hit n trial of STB replacement which I think is the only options which these guys try they have now completely stopped attending our complaints. We open a complaint and they close it after 2 days without anyone calling us or visiting our place to resolve the issue. This has been...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - To change customer name and address

User
 Avk bhatt on Jul 27, 2015
Sir I am your regular customer since 4 months.I bought the STB from a dealer in place of DISHTV STB.This D2h STB was registered on the name of Mr .Bansilal Soni.who lives in UDAIPUR but I don't know who he is ? Now I want to change the customer name and address because when I tried to recharge d2h for a year by online then it rejected because there were no balance in Bansilal soni's account while I've .When I met to dealer and told him about my problems then he told to ask Customer care.And your customer care officer told, me to send E-mail.So I want to change it.If you can do it easily then...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Requested package on New connection has not provided

User
 basha143 on Jul 27, 2015
Date: 22-07-2015 Client Number: Arun- 9535245130 (Installation guy in kanaka nagar) I have faced issue with the new connection setup and the requested package is new south gold. Videocon D2H guys has installed the setup and activated South Platinum gold pack. The payment has taken more than the package. Actual amount as per the service: 1720 Taken amount in hand by service guy: 3234 I have waited for 4 days to see New South Gold pack and it is not reflected in my account. I request you to help in getting the refund amount. I dont want Videocon D2H anymore.. I will probably look forward...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Videocon D2h - Recharge fraud

User
 kanchan mala singh on Jul 24, 2015
Hi, I recharged videocon d2h through online from videond2h website (http://www.videocond2h.com/wsc/index.aspx) through internet banking for my Account - 94984440. Amount deducted twice, but the payment is not reflecting and all the channels are still not working. Transaction Date 24/07/2015 Transaction Amount INR 241.00. Videocon customer services are very bad and frustrating the customers. when should I expect the deducted amount to be refunded ?...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - HD channels stopped after recharge

User
 Raghav Rajesh on Jul 23, 2015
On 21st July, I recharged my d2h account with Rs.2310/- (for 6 months) after having spoken to customer care executive and confirmed that there will be 416 channels & services including 28 HD channels in the package costing-Rs.385/-per month. On the same day around 915PM, my HD channels suddenly stopped working. I promptly spoke to customer care again and was told that i would be required to pay Rs.150/-per month as "add on" to avail of any HD channels. I spoke to supervisor also but he insisted for same. Finally on my persistence a complain was raised- No.315052911. For no fault of mine and having...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - HD channels stopped after recharge

User
 Raghav Rajesh on Jul 23, 2015
On 21st July, I recharged my d2h account with Rs.2310/- (for 6 months) after having spoken to customer care executive and confirmed that there will be 416 channels & services including 28 HD channels in the package costing-Rs.385/-per month. On the same day around 915PM, my HD channels suddenly stopped working. I promptly spoke to customer care again and was told that i would be required to pay Rs.150/-per month as "add on" to avail of any HD channels. I spoke to supervisor also but he insisted for same. Finally on my persistence a complain was raised- No.315052911. For no fault of mine and having...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Not resolve my issue in 6 complaint days.

User
 navnath shete on Jul 20, 2015
Customer ID - 36966828 . Complaint No. 314010621, 34770792, 34612119 complaint registered, so but not service provided in last 6 days. technician and custemer care officer calling for me and dissucs the d2h problem, but not present at my home....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Stopping extra days services in one year package

User
 akvtime on Jul 20, 2015
Customer ID 121730476 Recharged on 3/7/2014 for 1 year and paid 2760/-. I was told that I will get 40 days extra. But now the services are stopped w.e.f.19/7/2015. Why?
One of your service engr visited us in Feb'15. I paid him accordingly as I was directed on phone by your company representative. Your service engr also told me to pay for STB insurance that I also paid. (I don't remember the amount exactly.) But he did not deposit the collected amount at your office and you have adjusted it from my D2H recharge amount. Where am I defaulter?
Please look into the matter and...
Complaint comments Read comments Complaint category Entertainment and Recreation

Videocon D2H - Regarding 1 month free service against new installation

User
 SANJIB KUMAR PANIGRAHI on Jul 19, 2015
To, The Customer Care Executives, Videocon d2h, Mumbai. Sub: Regarding Purchase of Videocon d2h Dish Antina. Dear Sir, I have purchased the videocon d2h dish antina from Mital Electronics, New Market, Near S.P. Office, Keonjhar, Odisha. From the beginning the supplier give trouble to me as I have paid Rs.2, 000/- (Rupees Two Thousand Only) in cash for d2h antina but the shop owner had issued me a memo no.477, Dtd:12.06.2015 by mentioning Rs.500/- only. When i told the the owner of mital electrical he told me that only Rs.500/- memo he can issue. During the time of purchased he...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Receiving calls and sms almost every months despite of having any connection

User
 roy-ani on Jul 19, 2015
mobile no 9835155828 belongs to me i.e. mr. b.n.roy by profession advocate.Despite of taking any connection from videocon d2h service from about last 1 year in almost every months i am receiving calls as well as sms regarding recharge of videocon d2h id 113519355.I am just tired of phone calls and sms of the company.I couldnot understand i haven't taken any connection from the company then why i am receiving sms and calls from the company.kindly look into the matter as soon as possible or otherwise i have to take leagel action against the company....
Complaint comments Read comments Complaint category Unsolicited Phone Calls

Videocon D2H - Recharge dth-2 ID No 44713183

User
 akpandey41 on Jul 17, 2015
Dear Sir/Madam I have a videocon D2H Connection. dated 15.7.2015 i have tried to recharge my D2H in Bank of India online Payment. Amount have been detected from my account but the D2H is not yet Recharged. so pls do the need full for me as soon as possible D2H No. : 44713183 Recharge Date : 15.07.2015 Time: 08:37 Recharge Amt : 220 Bank of india faizabad Ref order no 1093740645 and transaction no 201507150358908 BANK OF INDIA..mobile no 9435177032 name of ashok kumar....
Complaint comments Read comments Complaint category Entertainment and Recreation

Videocon D2H - service is very poor

User
 swathimurugan on Jul 16, 2015
sir my customer id is 103372582 . I can install videocon d2h on 14th july 2015 to signal not available . i complaint the customer care then he given work order no-34595459 and he tell his engg. visit next day (15.07.2015). but the engg cannot visitt.then i again complain to customer care the they said given again complaint no 313523472 and she is tell visit next day (16.07.2015). but the engg cannot visitt.then i again complain to customer care the they said given again complaint no 313738867 and she is tell visit next day (17.07.2015) .the customer care behaviour is so bad they cant talk properly they...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - recharge

User
 akupandey on Jul 16, 2015
Dear Sir/Madam I have a videocon D2H Connection. yesterday i have tried to recharge my D2H in Bank of india online Payment. Amount have been detected from my account but the D2H is not yet Recharged. so pls do the need full for me as soon as possible D2H No. : 44713183 Recharge Date : 15.07.2015 Time: 08:37 Recharge Amt : 220 BOI Ref ID: 1093740645 transaction No201507150358908 BANK OF INDIA......
Complaint comments Read comments Complaint category Other

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