Videocon Customer Care
Videocon Industries Ltd.
Satisfactory rating: 4%
Submit a Complaint
2869
COMPLAINTS

Videocon Customer Care

Videocon Industries Ltd.

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Address
Videocon Mobile Handset Division, Universal Digital Connect Limited, Plot No. 254, 2nd Floor, Udyog Vihar, Phase - 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts


Additional info
Registered Address
Videocon Industries Ltd., 14KM Stone, Aurangabad-Paithan Road, Chitegaon, Taluka - Paithan, District Aurangabad (Maharashtra) - 431105, India

Submit a Complaint
Satisfactory Rating
4%
Complaints
2869
Responses
335
Resolved
53
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Videocon related photos (217)

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Videocon Customer Care related pictures (217)

Videocon Complaints & Reviews

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Videocon D2H — Installation of Setup Box

 Sandeep Giridhar on May 5, 2016
I have shifted my house on 1st of May i have requested to Videocon Customer care to send a service engineer to reinstall my existing connection. I have clearly mentioned my New address, existing mobile number and an alternate number. Despite calling customer continuously for 5 days my problem was not yet resolved. One service engineer called and said he will come in ten min post that i have called that engineers mobile number for more than 30 times. Every day i am calling customer care person post that he will transfer to his supervisor he will apologise and say by day end he will fix the problem....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon D2h Executive Director — Compliant for retaining hindi entertainment hd channels

 shakir123 on May 5, 2016
I am shakir ahamed my customer id is 116054362 and contact no 9963627800 and april 04, 2016 we changed our plan from new south gold and hindi entertainment hd to south silver sports pack and hindi entertainment hd by taking information from d2h customer care that we will get all the channels also from new south gold hindi entertainment hd so, we changed to south silver sports and hindi entertainment hd. But we were not getting hindi movies so we requested to retain our previous pack that is new south gold and hindi entertainment hd since april 04, 2016 but to our disappointment it changed on 04th...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon D2H — Change of channels

 Razer Cortex on May 4, 2016
I recently posted a complaint and I appreciate prompt reply of the customer service, though the matter has not been solved yet.
http://www.consumercomplaints.in/videocon-d2h-forcibly-imposing-channels-c127476... /> As mentioned in the last post, customer care number are saying their system cannot do the mentioned and advised me to post my request online.
Hence I would like videocon d2h to replace the Lifestyle+infotainment addon from 142265957 to Hindi Movies as soon as possible....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon D2h — Stb box no signal error, camera cliff were stand on d2h camera is break, wire of stb very loose very bad

 mansarajpurohit on May 3, 2016
Sorry sir your service not satisfaction my home two d2h connection but your connection of wire not proper means loose wiring and where stand of camera on dish on round cliff, cliff is break beacause plastic is crack i told ur custmers care change the cliff but your worker uneducated person break cliff on tapping but some again loose of wire and camera, sir i am unhappy ur service my family unhappy ur service...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon — Tv display fault — faridabad — complaint#gur2504160234

 NitikaManchanda on May 3, 2016
The display of our videocon tv has fault as we can see fine white color lines in middle of the screen. We have called the service center and logged a complaint. This was sent to the local service center in faridabad.

These technician (Mithlesh-mob#9891804880 and kamal-mob#7065022776) have been trying to repair it since 4 - 5 days. Twice they bought it back saying it has been repaired but both times there were problem in display with different shades and uneven colors on the top and bottom of the screen. They took it back now and we are not getting any update.

Now i...
Complaint comments  Read comments [1]Complaint category TVs

Videocon — Remote not working

 Bhavesh Patel1025 on May 2, 2016
Dear sir,

I have purchase & installed Videocon D2h connection in may house on May 2015 . my remote is not working last 1 month.

I am contact to person of installed Videocon D2h dis in my house but he has not received the call.

Request you to please change my remote at the earliest.

Please do the needful.

Customer ID: 147564349

My Address
B -53, Race Course Society,
Opp. Rameshwar Mahadev Temple
High tension road, Subhanpura,
Vadorda 390023

Mo.99090 98998
Complaint comments  Read comments [5]Complaint category Entertainment and Recreation

Videocon D2H — Despite payment no service and customer care is not addressing problem

 anil1971 on May 1, 2016
On 01.05.2016 i got recharged through transaction i d udt6212265401200828 . However even after recharge channels are not shown. Even if customer care is contacted, either no help given or misleading statement is made. This amounts to cheating. Immediately resolve problem free of cost as services have been discontinued since early morning today though the previous subscription was till 02.05.2016. Else refund our recharge amount and security towards set top box immediately....
Complaint comments  Read comments [5]Complaint category Other

Videocon — Channel addition during wct20

 Anirudh Bharti on May 1, 2016
Accidently we pressed 1 for t20 wc channel subscription last month and with in few minutes i called the customer care and cancelled it. Now when we recharged for this month the videocon company took additional 40 rupees from us for the channel we did not use . This is pathetic service from videocon company and they took money from us for the channel we didn't use for 1 month at all....
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon — Complaint

 iqcorg on May 1, 2016
Subject: fw: maano ya na maano offer

Dear sir,

With reference to our telecon, please find enclosed our contact details -

1) certificate no. - 152371 (R. N. Sharma), contact person - amit kaushik - 09818682715

2) certificate no. - 152370 (Nupur raghav), contact person - jagdish singh raghav - 09412774549

Thanks

Amit kaushik

— original message —
From: amit kaushik
To: bmo@videoconmail.com
Sent: thursday, may 12, 2011 3:31 pm
Subject: maano ya na maano offer
Complaint comments  Read comments Complaint category Electronics & Appliances

Videocon — Faulty product of videocon

 stindsouza@gmail.com on Apr 30, 2016
I purchased a Videocon washing machine from vijay sales on 10th April 2016. The sales person of the vijay sales said that "anything happens to the washing machine. We will take the responsibility and the customer will not have to call the videocon company and need not worry as well." just after 2 to 3 days of purchase, I immediately raised a complaint as my washing machine was faulty. I reported the problem the problem to the vijay sales customer service, they noted down and there was no reply for a week. After one week I again called up vijay sales for the status of the complaint. Then they book...
Complaint comments  Read comments [3]Complaint category Washing Machines

Videocon D2H — Resolution provided is not satisfactory and charging me again to resolve the same problem

 anilkumardhiman on Apr 30, 2016
I raised a complaint : 42255273 dated 16 april. My STB used to get restarted as soon as try to change the channel. The engineer changed the part and I paid 300rs as part charge and 170rs as service charge.
I faced the same issue again on 19th april with complaint : 42337643.
After a lot of argument your executive agreed to replace the STP without any extra charge as i had already paid for the part. But the engineer did not change the STB instead changed a part and made it work somehow.
Today Again i.e 30 april i am facing the same issue and your customer case executive is asking...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon — Problem in installation of ac-1.5 ton

 Tewari A R on Apr 28, 2016
Sub;-ac1.5 ton booked at coolex mid night at lucknow, delivered by m/s ruchi electronics, sec-b, jankipuram, lucknow in the name of manjula tiwari, at m-2/159, sec-c, jankipuram, lucknow

First of all i am using your ac for last 5 years & i have got enough install material from your good office such as wire, pipes etc but at this time the installation material is too less that installation material can not ful fill the complete installation. During installation i have paid 200 rupees to your person & purchased other material for rs.300 . Total rs.500 was spent & delayed in installation...
Complaint comments  Read comments [1]Complaint category Other

Videocon D2H — Forcibly imposing channels

 Razer Cortex on Apr 27, 2016
I subscribed to the flexi pack of videocon d2h few months back. I opted for Lifestyle+infotainment addon pack shortly after. Today I called them to remove the pack and they are telling me that this cannot be done. I just want it to be replaced with some other addon and it would be great if the customer support is ready to help me. The customer care representative told me I cannot remove addons in flexi pack. Why forcibly shove channels which I do not want to see?
My id is : 142265957...
Complaint comments  Read comments [4]Complaint category Satellite, Cable DTH TV

Videocon — Worst service of videocon dth

 hirenshah1234 on Apr 27, 2016
Since 23th march i am waiting for one complain to get solved.
Videocon has not solved my complain till date.

Consumer forum please help me.

1st complain no – 375566312 – 23rd march
2nd complain no – 375567015 – 26th march
3rd complain no – 377187641 – 27th march
4th complain no – 377251543 – 28th march

Apart from this why videocon executive and supervisor disconnect the call.

Even videocon manager mr. Rehman – mob no – 9844767237, he said me will call back me in 24 hrs on 28th mar. Till...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon — Lnb

 manubalakrishna91 on Apr 27, 2016
My customer Id is 54647640 and in the day time some of the channels of my package is scrambled, and tells there is
no signal but in the evening and night it goes alright what is the reason for this...
Complaint comments  Read comments Complaint category Other

Videocon — Setup box is not working even changed into new.

 shweta grg on Apr 25, 2016
It stop telecasting in every 10 minutes.even complaining help center they didnt respond much....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H — Service technicians

 Manumm on Apr 25, 2016
Customer Details
Customer ID : 144836253
Account ID : 14419533

There has been a problem with out Videocon TV set where it switches off automatically & a complain was submitted. Technician who visited reached home unannounced & didn't wait to check the TV set. Instead he left without even having a look since there were guests at home at that time. TV services were disconnected pending the visit charge & TV set problem is still there. This was a horrible customer service experience; please have technicians who can actually bother to check the problem instead of just visiting...
Complaint comments  Read comments [1]Complaint category TVs

Videocon — Signal issue not resolved by the company n even no engineer visit since 10 days

 jarora574 on Apr 25, 2016
I called many times to call centre and requested for engineer visit many time within these 10 days but there is no engineer visit at my residence at my fisrt complaint engineer came but he is not able to resolve my problem i m again n again calling at call centre but there is no action from there they used to give me time for 24 hrs but no engineer is coming in and after that 24 hrs i talked to head n senior at the call centre but they are not even trying to resolve my problem i was complaining this for many days and now i m fed up of your bas services. And now i want to have my account balance...
Complaint comments  Read comments [1]Complaint category Telecommunications

Videocon D2H — Channels not available

 Chithra Rekha on Apr 25, 2016
Last week we had decided to add sports pack to our south silver package just because of we want to watch IPL. When we called up the customer care they have advised to pay for the south silver sports.So we have paid Rs.285/- and everything was perfect for 2 days. After that rest of the sports channels are getting but NO sony max or sony six.

And we are tired of there customer care they are not at all picking up the calls.
I have send several emails to them, Still No reply.

Such A Horrible Service!...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon — Recharging cable tv connetcion

 Verma Mohan on Apr 22, 2016
I am consumer no 39346647. I had recharged my cable connection on 20/07/2015 @ 2893/- for one year. the validity was till 1st September, 2016. Now tha company tells that rates have been revised from March, 2016 so I am getting validity till 31st May, 2016. My complaint is this that as per norms rates are applied from the date of revision but rates are not imposed from older dates i.e. for old customers. I have lodge three complaints 372755561, 374850600, and 382523295 on dated 13/03/16;20/03/16; and 15/04/16 respectively with videocon, Each time they responde d me that complaint has been resolved...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

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