Videocon Logo

Videocon Customer Care

Videocon Industries Ltd.

Videocon Mobile Handset Division, Universal Digital Connect Limited, Plot No. 254, 2nd Floor, Udyog Vihar, Phase - 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-223400
Registered Address:

Videocon Industries Ltd., 14KM Stone,
Aurangabad-Paithan Road, Chitegaon,
Taluka - Paithan,
District Aurangabad (Maharashtra) - 431105,
India
 
Go to Videocon:    Twitter  Facebook  Google+ 

Videocon Complaints & Reviews

Videocon D2H - Failed Set Top Box - Complaint open since 15 days

User
 Bokaa on Jun 30, 2015
For Customer ID# 96416530, I registered 1st complaint on 16th of June for Set Top box (DVR HD DVR) since then no service technician visited. I call up support# every day hearing same apology and promise to send engineer in 8 hrs. Sometimes reason changes to monsoon in mumbai.. but even that is no more now. Every time, they give a new complaint# and escalate against there engineer. LAtest complaint# is 310061652 which due to resolve tomorrow. I am not sure what to do so trying to get some help here....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Multiple time lodging of complaints since 23 June 2015- Cust ID- 20602944

User
 sunseeaa1 on Jun 29, 2015
The complaint no. 308519383 was first lodged on 23 June 2015 and I was assured to get it rectified within 24 hrs. Till date the complain is open and i have been continuously calling and lodging the complain daily on 24, 25, 26, 27, 28 and 29 of June 2015. Every time i have been given assurance of getting it rectified on urgent basis but till date no service engineer have called or turned up. I have been lodging complain to supervisors and sr, supervisors since 26 June and still thing is not rectified. It is really disgusting and shame on the part of Videocon D2h. Pathetic service!!...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - my set-top box is not booting

User
 ChiroshreeSatyajit on Jun 29, 2015
Sir/Madam, My c-ID is - 71255386, I have complaind for my set-top box is not booting Since 27-06-2015. Now on 29-06-2015 I received an email from d2h that 'My problem is resolved'. Where as most intresting thing is that "no one has come to attend the problem and my set top box is still break down". Good Wishes to you all and god bless you. Continue like this....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - After recharge d2h is not functioning and no visit made by engineer till date

User
 UMA SHETTY on Jun 29, 2015
- june 23rd 2015 recharge of 380 is been done, - customer id 98691757 - since then getting error that signal is not available - and for the same complaint has been register with customer service on 23 june 2015 - till now 29 june 2015, no engineer has visited, and the issue is still unresolved. and badly ignored. - since 23 june 2015, we are making repeated calls and getting false promises that engineer will visit in 24 hours sometimes even said in 8 hours, - its been 7 days that is 168 hours now no resolution. - being a loyal customer is this kind of service we deserve ??? - spoke to...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - remote control not received. Unsatisfied with videocon D2H service.

User
 kiran_tamhane on Jun 28, 2015
My self Kiran Tamhane. My customer ID is 111690383. I had given a complaint for D2H remote on 20/06/2015 for D2H remote control. they said you will get the remote in 24hr. but i did'nt received the same. Again i given complaint on 21/06/2015 again they said you will get in the evening or in 24hr. But i did'nt received till 24/06/2015. Then again i called customer care they was saying sir we are sorry and bla bla bla.. again they registerd complaint but same thing happend. No engineer called me or no one visited yet. Next day on 25/06/2015 again i called customer care but no resoultion every one...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - channels signal not found

User
 aaru123 on Jun 28, 2015
hi sir/madam, my self avinash ikke customer id-148036379. last two days was channels is not showing. please clear my problem ASAP.no signal i already talk with customer care but anybody not responding my query. THANKS & REGARDS AVINASH IKKE...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - YOUR ENGINEERS DO NOT RESPOND TO EMAILS & REQUESTS OF YOUR OWN CUSTOMER SERVICE

User
 Swapnil Ashok Jadhav,Pune on Jun 26, 2015
Dear Sir, I am a very small customer of your LARGE organization with Customer ID 145277041. I use your D2H service. This is to bring to your attention that I am deprived of D2H service since 22nd of this month and at least 10 times I have contacted your customer service and in last call they briefed me that they are not able to handle this as your engineers are not responding to to their requests. Possibly, they work as an eccentric part of your organization and they just work like other govt officials, the kind of service we are very well aware of. CHRONOLOGY: 22nd June: My D2H service...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - channelsdeduction

User
 K.P.Damodaran Nambiar on Jun 26, 2015
sir, You have promised in your brochure of south silver pack 25malayalam channels for Rs.190/- but some more days some channels, namely reporter channel, India vision etc.are seen deducted.Please you may consider the customer's Interest. with regards damodarankp customer ID143010100 mob.9447802775...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - NO SIGNAL SIGNAL SINCE LAST 13 DAYS

User
 Piyush Ashani on Jun 26, 2015
Dear Sir, Our customer id - 144879212 We are not able to view the T.V since last almost 10 days. First complaint we had lodged on 14-06-2015 after that we had lodged another complaint on 18-06-2015 after that we had lodghed one more complaint on 21-06-2015 but till today not a single complaints attended by Videocon, I am really socked that Videocon is offering such a very poor kind of service. We again want to put on record that since 14-06-2015 we are facing big trouble with Videcon D2H and now signal is no more and our box has stopped working. We had lodged another complaint on 24-06-2015,...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - PATHETIC CUSTOMER SERVICE

User
 avdhut parab on Jun 25, 2015
Hello, Customer ID - 79104415 This is with reference to Complaint No # 308249710. ------------------------------------------------------------------------------------------------------------------------------- We have raised this complaint on Sunday, 21st June’ 2015. However till date we have not received any resolution for our problem. Daily we are doing multiple follow up with your team on customer care number 7355873558. Even after several follow ups, we are getting the reply that our engineer will reach to you in 24 hrs time or our engineer will reach to you by 1 PM etc…… We observed...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - No receipt for the spares

User
 Vijayakumar Sengodan on Jun 25, 2015
I have recently registred a compliant for hot getting certain channels and support person came and requested a change of spare in th dish. They charged Rs250 for the spare and not giving receipt for the same. I am not sure whether the spare is worth of Rs 250 and also why they are not giving the receipts....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Third Class Service

User
 shrimandilkar on Jun 25, 2015
i complaint last month about relocation engineer come to after 4 days of my compliant than he do not feet my D2H and go to his new panvel office than i will go his office and collect my D2H than after 10 days service engineer came to my home and feet my dish and demanding 300 rupees. after 2 days this antena not working than compliant again but no any one come 5 days .this engineer is come and clear the range and demanding 100 rs .after 2days range is gone .last 17 June i am complaint his engineer came and this dish feet to window grill and demanding 150 rs he take money and go but 19 june service...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - new software not support

User
 atulskulkarni on Jun 24, 2015
videocon up grade his softwere 6 month ago . software not support my hd dvr no signal, hdmi signal lost, remote not working properly, i complaint so many time in last 6 month at least 30 times i call costumer care number all time i ask him my storty for 10 miniut than costumer care person assured me he solve problem with in 24 hours or 48 hours.after no one contact me then i again contact costumer care after listen full story he also assured me he solve my problem but now enough . i never seen in my life this type of costumer care my cost id is--45529233 i recharge 12 month subscription. 6 month...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - customer id 68487933

User
 yogesh.bobade@rediffmail.com on Jun 24, 2015
i have received a call from your outbound calling team . they informed that company is providing free recording facility for 3 months without any charge and asked me if i want activate the service. I said yes to them immediately, they informed that it will activate in next 24 hous. after 24 hours the service was not activated so i called your customer care number and they told that it will take a charge of 100 rs as activation charge. I have complaint regarding the same to your supervisors 5 Mr. Dhruv and Mr. Ashutosh Mishra but both are failed to give me solution . and every time they told...
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - Engineer not provided for re-installation at home

User
 Tuleshwar Kumar on Jun 24, 2015
Sir, I am Mr Tuleshwar Kumar of Videocon dth Costumer Id No 121684059 and costumer care of Kolkata (West Bengal) is not providing me engineer since I have already lodged complain on 23 Jun 2015 . Even though they ahve refusing to provide engineer till 26 Jun 2015 only messaging engineer will be reach shortly . Delay in providing the necessary assistance will be very bad for costumer providing assistance in all over the India. only harassing the person not to resolve their problem. I request to be provide engineer immediately at my home....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - not sending representative

User
 Mayurpatil9277 on Jun 24, 2015
I am Mayur Patil.my videocon d2h remote is not working from 19th june.i complained 6-7 times in videocon customer service.but no response from them.my id is 143522441.they are saying we will send engineer in 2 hours.but it didnt happened yet.now i am very sick.plz take an action against company's bad service....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - no dth signal

User
 mariamalar24 on Jun 23, 2015
my customer id is 5874413, for past 2 days i was getting irregular signal but today that is on 23.6.15 there completely no signal available as such i cannot watch tv. kindly resolve my problem as soon as possible. my latest mobile number is 9921385562...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Unable to View Any Channels

User
 Harry@0007 on Jun 21, 2015
Dear Team, Even after more than 40 hrs there is no solution for my issue Engg was expected at my place on sunday(21.06.2015) morning then it was scheduled at evening to resolve the issue but no one came to do the same. Is this service expected from your team. What about my balance will it be carried forward till my problem resolution or it will be collapse. Videocon D2H Customer ID...25697555 Regards Hardev Singh...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Setup box problem

User
 bramchandra on Jun 21, 2015
My complaint no. is 307745189 and my customer ID is 94879796. I log a complaint on 19th Jun 2015 but still no response, i call thrice in call cementer for support but every time getting the update that engineer will visit early or end of the day but still no update. Please do the needful on priority basis....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - Balance rs 150 was not credited.

User
 atulkm29 on Jun 21, 2015
Out set top box was out of order, so we complained on 27th may 2015, engineer came nd told us to replace the box with new one with cost 399 rs . Then he told us about new offer of rs 550 in which 1 year warranty of new set top box nd 150 balance will be credited back in acct. We paid rs 550 nd since then 1 month has passed but balance of 150 rs didn't come. I called the customer care today on 21st june, they kept me waiting for 12 mins nd finally I had to cut the call as no one was answering me. My vediocon d2h cust id is 95531517. Please resolve the matter....
Complaint comments Read comments Complaint category Entertainment and Recreation

Share this page with others

  
  

Recently Discussed

14 hours 39 minutes ago
Videocon D2H
No signal
1 days ago
Videocon D2H
remote control not received. Unsatisfied with videocon D2H service.
2 days ago
Videocon D2H
Recording Charges not communicate while booking
2 days ago
Videocon D2H
channels signal not found
4 days ago
Videocon D2H
No service