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Videocon Customer Care

Videocon Industries Ltd.

Videocon Mobile Handset Division, Universal Digital Connect Limited, Plot No. 254, 2nd Floor, Udyog Vihar, Phase - 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Registered Address:

Videocon Industries Ltd., 14KM Stone,
Aurangabad-Paithan Road, Chitegaon,
Taluka - Paithan,
District Aurangabad (Maharashtra) - 431105,
India
 
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Videocon Complaints & Reviews

Videocon D2H - Remote not working ( 5866462 )

User
 rahul.srgm@gmail.com on Dec 21, 2014
Dear I have purchased one remote before two month for D2h. That time D2h service engineer told to me, You have get 6 month warranty on remote. But Know I am facing same problem in remote. No one replaced remote under warranty. Rahul shukla 09727771453 Customer ID - 5866462...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Fed up with your customer support system

User
 Joshipallavi on Dec 19, 2014
I have placed a request for re installation of videocon d2h, so on the next day their service engineer came and re installed it but we don't have a balance so same time their service engineer asked for Rs. 500, Rs. 250 for service charge and rest Rs. 250 for recharge. He made recharge of Rs. 100 same time and said that I am not having sufficient balance once i reached office i'll made recharge of rest Rs. 150. Next day I'll checked my account for balance so it shows me Rs. 222.22 on my TV and next date for recharge shows in Jan 2015. After 2 days we'll saw that no channel is running on my TV and...
Complaint comments Read comments Complaint category Telecommunications

Videocon D2H - Balance cut for service charge - cust id - 111846290

User
 Prasenjit Baksi on Dec 17, 2014
I have recharged Rs 400/- on 2/12/2014 for Dec month. From 9/12/2014, the channels were not visible in day time and from 4:30 PM to 6:30 PM. After 6:30, it was perfectly OK. I complained on 12/12/2014, complain no. 267892846, engineer came and asked for cutting tree and moving the dish, which was not justified as the dish was fixed while the tree was there and more over after 6:30PM, it is regularly OK. Then the engineer told that he will revert on this after returning to office and nothing was paid to him. On 13/12/2014, my service was discontinued despite the balance was there and Rs.150/-...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Excess Recharge Customer ID 99273161

User
 nirmallo on Dec 8, 2014
Hi, I had intended to recharge for INR 510 on 3/12/14 however i landed up recharging for INR 5100. I would need the refund of Extra recharge amount INR 4590. I have called up twice to your call center and they have mentioned that they cannot refund such amount. However as a consumer it is my right to have this money back into my same account from which i have made such payment. HDFC Transaction ID 130801750 Amount Transacted - 5100 Payment Date -03/12/14 Please look into the same and reply me back on my email nirmallo@gmail.com....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Complaint Not solved

User
 vivekballa on Dec 4, 2014
Registered Mob: 9322504073 I had complaint that my d2h is not working accordingly a technician came to my home asking for Rs. 450 for service charges and parts replacements. But i refuse to pay the charges for parts replacement. Within next day a new technician came asking for Rs. 300 for service charges and parts replacement. Again i refuse. Again on next day one more technician came and asking for Rs. 550 fot service charge and parts replacement. When my family explain to 3rd techinician that yesterday and day before yesterday technician were askinh for Rs. 300 & Rs. 450/- So...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - service cut off before due date

User
 jalindar jambe on Dec 4, 2014
My self jalindar jambe cust id106001438 recharge on 05/11/2014 online recharge r.s 220 atd2h mumbai ind txn#110525841498 with on line recharge benifit balance is 223.43 and next due date is 04/12/2014.But services cut off on 03/12/2014 why...? p/s check confirm what is problem?...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Videocon D2H - recharge nahi aaya

User
 Shivesh Agrawal Nanhakavi on Dec 3, 2014
dear sir maine videocon d2h ka recharge sbi insta pay ke dwara kiya hai us bakt customer ke accout me balance low tha tv band ho gyi thi. recharge successful ho gya h par customer ko balance nahi aaya h details neche de raha hu customer id 29276024 rajnikant bhardwaj Thank You. We have received your payment request. Please quote your Payment ID Reference Number for any queries for the below payment. For any assistance please call our 24 Hours Customer Contact Centre. Thank you for using InstaPay Service. Videocon D2H Payment ID Reference No. BSBI3579143553 ...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - distance in audio and video sync

User
 Daxesh Rajeshkumar Jaguwala on Dec 2, 2014
Hi. I've upgraded my d2h from sd 2 hd. Since i have upgraded i am facing problem that the audio is not sync with the visual effect. I have complained so many time for the issue but till today my complaint is unsolved. During this things my remote is also not working properly. The upper part of my remote is not working as before it shows the channel list. I also complained for the same but no one is taking care. Please resolve the problem at the earliest or refund the amount paid....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Transaction Faild, Rifund RIturan Riqaist.

User
 S. S. BHATI on Nov 24, 2014
Dear Sir/Madam Videocon D2H ID 69528210, custamer name Dinaram s./o. Baburam. I (Sang singh Bhati) tried to do online recharge using sbbj net bainking This richarge was not successful andI did not received any recharge massage for RS. 690/- is cut from my sbbj net banking account I have recharged through Internet banking. My SBBJ account Is showing value date:-23/11/2014, (Time:-01:10:44pm), and Narration:- TO TRANSFER INB Bharat Business Channel L TECH_ BARATB Payments, and Transaction Ref. No:-IG00FUHAC9 for Rs.690/- on 23/11/2014, 01:10:44pm TO account No.61011716857 STATE BANK OF BIKANER...
Complaint comments Read comments Complaint category Banks

Videocon D2H - FAKE customer service with ZERO quality

User
 BJag on Nov 22, 2014
I have been experiencing very poor customer service consistently over the week with D2H. Not sure whether you are providing quality training before exposing your resources to external world for servicing the customer! Today's Instance ~ 4pm (I will call it's pathetic) 1. Enquired about the procedure to upgrade to HD box The representative told that I need to recharge 999 and then inform customer care again for the upgrade. I repeatedly asked whether there are additional charges, she confidently told NO. 2. I called Customer Care after few min once I recharge. This time a different rep...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - RESTORATION OF MY DISH CONNCTION - ID NO. 118972889

User
 Madhu Rayalu on Nov 20, 2014
NAME : CHANDIKA MADHUSUDHANA RAYALU, VIDEOCON ID NO: 118972889. ADDRESS:D.NO. 1-116-2, FLAT NO 303, SRI LAKSHMI RESIDENCY, SECTOR 8, USHODAYA JUNCTION, MVP COLONY, VISAKHAPATNAM. COMPLAINT DETAILS: Dear Sir/Madam, 1. Due to Hud-Hud cyclone my dish antenna damaged on 12 Oct 14. I launched complaint on 17 Oct 14 and an work order no was given I.E. 2736281. 2. On 24 Oct 14 I called up call centre and I enquired about my complaint, they told me that the complaint has been closed. I told them that nobody has turned out and my problem still exists. On the same they again given another complaint...
Complaint comments Read comments Complaint category Entertainment and Recreation

Videocon D2H - Re: Package Issue

User
 arunkpb on Nov 17, 2014
To Whom so ever it may concern, I have recharged with "New South Gold Sports for Rs, 310" on 31 October and I have received validity for 20 days, when I called up Customer Care they informed that as I am using HD Channels I need to Pay additional charges to get complete 30 days validity. Before taking the connection I was informed that If I recharge for Rs, 310 "New South Gold Sports" will be valid for 30 days. I been asking this people and they never informed me about additional charges. I need to get this resolved ASAP. Thanks !...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - No stable d2h connection from last 1 week worst in the world

User
 bagarwal28 on Nov 9, 2014
I had taken a new D2H connection from videocon 1 week back. After multiple calls to them there engineer has not shown up for fixing last 1 week no d2h connection . they are the worst provider in the world. please disconnect my connection and how to get the refund and how to teach to such cheaters who take money and then no responses from them for so long...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Delay of Installation and installation person abusing on phone

User
 Mohit Durge on Nov 8, 2014
Installation of d2h not been done since 10 days despite having paid full money online. The installation person abuses on phone (says abusive things to mother/sister) and says he will not come and install. The number of the person is 7406666949, i forgot his name. Videocon please take notice. My name is Mohit, contact : 9035057390, email : mohitdurge@yahoo.co.in...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - On line recharge failed but money is not credited back to my account

User
 lulu1 on Nov 5, 2014
Dear Sir The transaction has failed for the below said operation but the money has not credited to my account till date. Kindly do the needful. My registered mobile number is 9439848198. The transaction detail is given below for SBI account. 31-Oct-2014(31-Oct-2014) TO TRANSFER INB Bharat Business Channel L TECH_BARATB Payments 125361475IG00DIKSI3 TRANSFER TO 32956564644 STATE BANK OF INDIA O 231.00...
Complaint comments Read comments Complaint category Online Shopping

Videocon D2H - Relocation request is mishandled

User
 SubasMahapatra on Nov 4, 2014
VD2H Customer ID # 104821552 Relocation request is raised and after 7 days also it is not done. I got messages that your request has been successfully completed, but no engineer visited the place yet. They have created 3 complaints, work orders etc. But of no effect. Every time I call to their customer care they assure me that it will be handled, they create priority requests, foward to the superviser who again N again tell the same thing - but nobody visited the place . I even got a call from their engineer who asked me if I have put any "audio replacement" request? Mine is a simple...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Damaged Disc in HUDHUD Cyclone not replaced.. even after 10 days :

User
 kssastri on Nov 4, 2014
I am sorry to notify you that the VIDEOCON Disc damaged in recent Hudhud Cyclone on 12.10.2014 has not been replaced despite my complaint dt.27.10.2014. No response from Complaint Service phone lines. ID 128732023 expired on 03.11.2014. I am not sure of replacement of disc or resumption of service as there is no communication of any kind. Am contemplating purchasing a disc from a different dth company. Can I expect a response to this msg in a day ?...
Complaint comments Read comments [1] Complaint category Employees

Videocon D2H - Money deduction

User
 AKHILESH TIWARY on Nov 4, 2014
Dear Team, My videocon d2h customer id is 86041696. 1 . Three months back i logged the complain for the re-installation of my d2h to new house. 2 . Without fixing the issue they company closed the complain number and i got the confirmation message. 3 . Logged the complain again and they closed again without fixing it, and after calling and asking them the reason they said we will fix on saturday and they came and fixed, i paid 350 rs cash to them . 4 . After recharging day before yesterday they dedicated the money again saying the payment was not done. How company can do this type of...
Complaint comments Read comments Complaint category TVs

Videocon D2H - ID 60270660 RAJ KUMAR JAIN MOB No. 9910906736 SERVICE CHARGES Rs.500 Misappropriated

User
 RK. Jain on Nov 3, 2014
I have already made a complaint for my D2H Connections at Noida sector 19 by work order no. 27951964 on 31/10/2014 After making two times telephone, two engineers came and rectified the antenna and TV started working. The engineer had not given any receipt and calculated total charges payable at Rs.500/- 150/- for visit charges and 350 for rectifying antenna for changing parts and part on my request has been given to me. He has duly collected the amount However my TV services had been suspended by Videocon on 2.11.2014 on the plea that service charges for engineer had not been paid by me. I...
Complaint comments Read comments Complaint category TVs

Videocon D2H - worst service provider

User
 hafeesuddin on Oct 31, 2014
I am a regular customer of videocon D2H for last 6 years. My customer ID is 49810666. I have a very serious concern about your service, which I would like to share with you and to get a proper solution for the same. On 20th and 22nd Oct 2014, I complained for re-installation of antena to customer care, with complaint no. 27615768 and 27712073, they told me that the complaint will be resolved within 72 hrs. After making so many complaints, no response from the company and still the problem is not resolved. The team assuring that the problem will be solved in 8hrs, 24 hrs, 72 hrs day by day. but...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

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