Videocon Customer Care

Videocon Customer Care

Videocon Industries Ltd.

Videocon Mobile Handset Division, Universal Digital Connect Limited, Plot No. 254, 2nd Floor, Udyog Vihar, Phase - 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-223400
Registered Address:

Videocon Industries Ltd., 14KM Stone,
Aurangabad-Paithan Road, Chitegaon,
Taluka - Paithan,
District Aurangabad (Maharashtra) - 431105,
India
Satisfactory Rating
1%
Complaints
1112
Resolved
15
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Videocon Complaints & Reviews

Videocon D2H - Excess amount demanded for relocation of d2h.

User
 Girish Kumar. S on Aug 30, 2015
I am working in C.R.P.F. Consequent on my transfer from Delhi, I was removed my Videocon D2h antenna from my Delhi House on 19/08/2015 for further shifting to my home town at Kerala. I was paid a sum of Rs. 300/- while removing the antenna. As per information given by the Customer Care (Videocon) a sum of Rs. 300/- is required to be paid to the engineer of Videocon who will relocate the D2h products. Accordingly, one engineer from Videocon approached to me at my Kerala house for installing the products. Before installation, he told me that a sum of Rs. 650/- (Rs. 300/- for installing antenna and...
Complaint comments Read comments Complaint category Computers & Accessories

Videocon D2H - Selection of Wrong Package by the company

User
 Vivek Gutka on Aug 26, 2015
Cust ID 67302777 Complain No 321917449 (19-08-2015) In May 2015, we changed our box from SD to HD and were promised 3 months HD Channels in our Diamond package but the company changed the entire package to Platinum HD and is now refusing to solve the complaint even after 7 days of follow-up. I have the Voucher stating the pack offered as evidence....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon Mobile - They are replacing phone's battery and earphone from three months.

User
 Kamal Khaira on Aug 22, 2015
Respected sir Maine ak "Videocon z45 nova '' mobile purchase kiya tha 3 months k baad uski battery bilkul kharaab ho gyi or fir baad m earpho e bi khraab ho hya Lenin WO replace no kr the h bolte h ki 10 din baad aana Mje 3 months se jyada ho gye Pahle to mje onhone koi proof ya rassid b nyi Di this Muskil se warrenty khatam hone se phle k 2 din ki h Sir plse help Plse My cntct no. 8930743079 Pls...
Complaint comments Read comments Complaint category Mobile Handsets

Videocon D2H - No service wef 19 Aug 2015. ID 5678971

User
 Rsureshan on Aug 22, 2015
I have lodged complaint of no working of D2H services on 19 Aug 2015 at 9 am. Not having heard on 20 of Aug again numerous complaints were made followed by various calls on 21st n 22nd. Only assurances made but till writing of this complaint nobody called or any body came to attend the problem. It's ridiculous that company like Videocon is letting down customers like this. Immediate action is required. M R rsureshan Mob 9768968717...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Regarding Video D2H double amount charge

User
 anand jyoti Singh on Aug 22, 2015
I have been using Videocon D2H service from last 2 years and paying 270 Extra per month since then. My D2H plan costs Rs 520 and we have been made to pay RS 790 every month. We have been made to pay for 2 Set up boxes, one for us and the other one for the FRAUD engineer SRIKANT C.P who installed the set up box. Even our setup box is registered with His name and he is no more with Videocon D2H.He is enjoying the service on our money from last 2 years. Would like to tell you this installation engineer SRIKANTH C.P from Bangalore is a fraud. He is making us to pay for his set up box as well. we...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Scrambled signal not resolved for last 20 days

User
 ashish.bgp on Aug 21, 2015
My Customer id is 84419488. I am appalled by pathetic service of Videocon d2h. Half the channels are coming scrambled for last 20 days. Have called them at least 10 times. Every time I get an assurance that the problem will be resolved in 1-2 days but the problem remains as it is. Last few complaint numbers are 321992207, 321993792, 322495329, 320570637. I have talked to the supervisors, team leaders (including Umakant Bhande, Siddharth and Faiz) and Manager (Mayur). Was told that their Area head- Anurag Updhayay will call but he also didn't call. In the meanwhile we have to put up with the scrambled...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Looting and harassing loyal customers

User
 drmak01 on Aug 21, 2015
Customer ID: 70554870 Name: Mahesh Kothari Phone no. 9773924716

I have been a loyal customer of Videocon D2h since more than 3 years subscribing the most expensive platinum HD Pack. My last recharge for Rs 6640 is dated 24/10/2014 for platinum HD Pack. I received 30 days free plus 3% recharge value for payment through Videocon D2h site. So my next recharge date is 06/12/2015.
On 13/08/2015 I placed a request for relocation for which I was told the charges of RS 300. After deinstallation I paid the said amount of INR 300 on 15/08/2015 to the visiting engineer. After reinstallation...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Unwanted calls

User
 gurjindersamra on Aug 16, 2015
Sir I am customer of videocon D2H.My videocon id is 40836479 and my register number is 9878195010 which I have registered with videocon.I dont want any call from any company thats why I have registered my number for DND service but from videocon I am receiving too much calls on daily basis. 29 number has been blocked by me of videocon but every time they use new number. The snapshots which I have attached you can check from them how many numbers I have blocked. they can call their customers but they should also check for those customers who has activated DND service. I told them so many times...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Regarding Disconnecting my d2h connection & charging for the channel giving without my consent.

User
 SRINIBAS PANIGRAHI on Aug 4, 2015
To, The Customer Care Incharge, Orissa. Sub: Regarding Disconnecting my d2h connection & charging for the channel giving without my consent. Dear Sir, I would like to draw your kind attention that I am fade up with the service of videocon d2h service. I have take the connection on 12.06.2015 and the videocon has provided 1 months free service up to 11.07.2015. But during this time I have informed the local d2h office create the problem and after you initiation the problem sought out within 1 hrs. Again you d2h office, Keonjhar, Odisha create a problem that on 11.07.2015, I have deposited...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Failed set top box

User
 Bokaa on Aug 4, 2015
Saga Continues...

Below complaint was resolved in the begining of July by providing a
refurbished DVR set top box. And now within 1 month, even that box is
not booting up. This complaint is also pending now since last 1.5 weeks
(Complaint# 317353858 / 317351344 on 1st August and #316133751 on 23th July).

Can you please help me here? OR let me know what options I have other than discontinuing your services for ever.

Thanks
Amit


Videocon D2H - Failed Set Top Box - Complaint open since 15 days
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Money Transferred but NO Service

User
 B B Sahu on Aug 3, 2015
On 2nd Aug I ve transferred 450/- successfully for D2H recharge and till now service has not been provided. Please do the needful. My ID-33523870 (Videocon D2H) MOB No-9853605553 If u wantto see the detailed Transaction of Bank ofcourse I can send you. 02/08/2015 02/08/2015 TO TRANSFER INB:BHARAT BUSINESS CHANNEL: Online Payment 450.00...
Complaint comments Read comments Complaint category Entertainment and Recreation

Videocon D2H - Videocon D2H not working My customer id is 82817713 mob : 7666333267

User
 manoj paswan on Aug 1, 2015
My customer id is 82817713 I dont know why videocon teaches to their employee how to lies with the people daily and false statement. This is ridiculous. I think this is one of big mistake of my life that i have chosen videocon. I have got a from last 15 days they saying your query will resolve in 8 hrs. what the hell...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Unwanted calls received from Videocon D2h

User
 Anima A on Aug 1, 2015
I am receiving unwanted calls regarding recharge offers from videocon D2H despite having asked the customer service guys multiple times that I do not want any calls or alerts on my mobile. I have registered for DND and yet I am reciving such calls....
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - No Signal

User
 piyush2015 on Jul 29, 2015
Hi, I would like to bring to your notice that I am using videocon D2H connection (Customer ID:72890480) and I am facing a regular issue of NO SIGNAL on my TV Screen since 3 days. I had registered a complaint on 27 July'2015 (complaint No:316671938) which is not resolved till today. Inspite of multiple followups the engineers are not giving a proper response and solution. I ended up calling them minimum 5 times today and they disconnected the call. I am very much frustrated by your service. Also my money is being wasted as I got it recharged for 30 days and without even using the service...
Complaint comments Read comments Complaint category TVs

Videocon D2H - Complaint not resolved

User
 Venkatesh Gundu on Jul 29, 2015
Raised complaint with VD2H customer care and they are resolving the issue. Raised complaint on 11th July'15 - still not resolved. Work Order Number 34474676, Customer ID 90186459. Complaint Number = 315489030 Last time also to get issue resolved - it took more than 20 days. And that also I have to go personally and pick the engineer from local distributor and paid extra amount for getting issue resolved....
Complaint comments Read comments [1] Complaint category Satellite, Cable DTH TV

Videocon D2H - No signal - One of the longest pending complaint

User
 Prashant Dagar on Jul 28, 2015
Thanks to Videocon for helping my kids get better grades since Videocon D2H Cable is not working from last few months!!! My customer id is 95989177. I have been raising complaints after complaints for video freezes and frequent no signals. STB has been replaced couple of times for which we were asked to pay. After this hit n trial of STB replacement which I think is the only options which these guys try they have now completely stopped attending our complaints. We open a complaint and they close it after 2 days without anyone calling us or visiting our place to resolve the issue. This has been...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - To change customer name and address

User
 Avk bhatt on Jul 27, 2015
Sir I am your regular customer since 4 months.I bought the STB from a dealer in place of DISHTV STB.This D2h STB was registered on the name of Mr .Bansilal Soni.who lives in UDAIPUR but I don't know who he is ? Now I want to change the customer name and address because when I tried to recharge d2h for a year by online then it rejected because there were no balance in Bansilal soni's account while I've .When I met to dealer and told him about my problems then he told to ask Customer care.And your customer care officer told, me to send E-mail.So I want to change it.If you can do it easily then...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Requested package on New connection has not provided

User
 basha143 on Jul 27, 2015
Date: 22-07-2015 Client Number: Arun- 9535245130 (Installation guy in kanaka nagar) I have faced issue with the new connection setup and the requested package is new south gold. Videocon D2H guys has installed the setup and activated South Platinum gold pack. The payment has taken more than the package. Actual amount as per the service: 1720 Taken amount in hand by service guy: 3234 I have waited for 4 days to see New South Gold pack and it is not reflected in my account. I request you to help in getting the refund amount. I dont want Videocon D2H anymore.. I will probably look forward...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - Videocon D2h - Recharge fraud

User
 kanchan mala singh on Jul 24, 2015
Hi, I recharged videocon d2h through online from videond2h website (http://www.videocond2h.com/wsc/index.aspx) through internet banking for my Account - 94984440. Amount deducted twice, but the payment is not reflecting and all the channels are still not working. Transaction Date 24/07/2015 Transaction Amount INR 241.00. Videocon customer services are very bad and frustrating the customers. when should I expect the deducted amount to be refunded ?...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Videocon D2H - HD channels stopped after recharge

User
 Raghav Rajesh on Jul 23, 2015
On 21st July, I recharged my d2h account with Rs.2310/- (for 6 months) after having spoken to customer care executive and confirmed that there will be 416 channels & services including 28 HD channels in the package costing-Rs.385/-per month. On the same day around 915PM, my HD channels suddenly stopped working. I promptly spoke to customer care again and was told that i would be required to pay Rs.150/-per month as "add on" to avail of any HD channels. I spoke to supervisor also but he insisted for same. Finally on my persistence a complain was raised- No.315052911. For no fault of mine and having...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

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