Videocon Customer Care
Videocon Industries Ltd.
Customer satisfaction rating: 6%
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3048
COMPLAINTS

Videocon Customer Care

Videocon Industries Ltd.

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Address
Videocon Mobile Handset Division, Universal Digital Connect Limited, Plot No. 254, 2nd Floor, Udyog Vihar, Phase - 4
Gurgaon
Gurgaon District
Haryana
India - 122015

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
119
64


Additional info
Registered Address
Videocon Industries Ltd., 14KM Stone, Aurangabad-Paithan Road, Chitegaon, Taluka - Paithan, District Aurangabad (Maharashtra) - 431105, India

Customer satisfaction rating
6%
Complaints
3048
Responses
531
Resolved
62
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Videocon related photos (228)

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Videocon Customer Care related pictures (228)

Videocon Complaints & Reviews

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Videocon — Videocon LED TV VJU32HH 02FK

 jeetrathour on Jul 27, 2016
Worst service of videocon I have complain many time but they didn't visit us even a single time, my tv is not working power red button show on but its not ON either by remote or manual switch. before its get faulty the pictuce quality and sound quality and was not good plz tell me some ideas to screw them or else how to complain to consumer court
my tv model no. is LEDTVVJU32HH02FK and serial no. is 21041511040402214


my complain no. DEL0407160092...
Complaint comments  Read comments Complaint category TVs

Videocon — Very poor service

 tvco on Jul 25, 2016
First time my STB was defective, It took me seven days to resolve after complaining to your head office. This time when there was reception only for few channels and that too not on their proper designated channel no. since Thursday 21 Jul 2016 night. I lodged a complain with customer care, who was only trying to convince me that it was because of the rain. He was adamant when I told him it is a defect since many hours. I also told him that it was a common fault in the building and others also have a problem. Customer care only insisted that the engineer will come in 48 hours and will charge Rs...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon D2H — Purposeful disturb of all channels

 vsarwate on Jul 24, 2016
All videocon d2h channels have been purposefully disturbed by technician in our building who had come to repair the problem for other member subscribed for videocon d2h service when asked regarding same the technician bluntly replied and ran away by disturbing our channels. We have raised complaint to videocon d2h customer care from past 2 weeks and have been following up continuously but still the complaint has not been resolved....
Complaint comments  Read comments [1]Complaint category TVs

Videocon — Set top box

 Fahmi Logde on Jul 23, 2016
I am really fed up of complaining now.In the past 1 year i have had 2 set top boxes changed and everytime an engineer comes to visit the place i have shell out atleast rs1000/-. They say its the cost of the box and the service charge. The service is so pathetic & slow that i can lodge a complaint and take a round trip from mumbai to delhi and back in their promised 24 hrs. I think for them 24hrs means 24 days. If you guys are increasing the rates of the monthly recharges without informing the least i can expect is service on time. And when you receive a call from the engineer, they talk to you as...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon D2H — Tv problem

 sainirajesh on Jul 22, 2016
I complaint to videocon d2h that my tv not working on 17/7/16. Next day visit a enginear at my home he saying some part is damage he will came with part at evening same day. After that nobody came for resolve my problem till date 22/7/16. I call many time to customer care but they have no reply they say aaj kal, aaj kal, aaj kal i paid advance for one year allready

Pls take the action strongely i...
Complaint comments  Read comments [1]Complaint category TVs

Videocon — No service for videocon d2h

 b_khakhi on Jul 22, 2016
Hello,

Customer id for videocon d2h is 97541867.

Videocon d2h service is very pathetic.

I am not getting service from past 10 days and local engineers and customer care are least bothered.

They all speak different language and process.

They have replaced setup box couple of times and relocated the dish but still issue remains unsolved.

I would have called them 250 times but all the time different engineer gives different answers and gives false promises.

I am tired of following with them...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon — New connection

 Duguakshu on Jul 22, 2016
Hi,

I have take new connection on 20 july, still your engineer is not coming for connection. I called in your office they give me meaning less answer. Such bad service is provide by you.

We get such a bad service, please confirm to me when your engineer is coming for connection. Other wise cancel my order and refund me.

Regards,
Rohan rasal
902950191...
Complaint comments  Read comments [1]Complaint category Home & Garden

Videocon D2h — Videocon saved my credit card information without consent

 Dev99 on Jul 22, 2016
I recharged my videocon d2h on http://www.videocond2h.com/ using my credit card. When i tried to recharge for the next time i found that they have saved my credit card information. Now i want to delete my credit card information so i called there customer care many times but they don't have any idea about how to delete the credit card information. Please do the needful....
Complaint comments  Read comments [4]Complaint category Satellite, Cable DTH TV

Videocon — D2h - bad customer service

 Shodan DSouza on Jul 21, 2016
Last time I had complained when my d2h was not working your engineer called me when I was in office. I requested him to come at around 5pm and he was insisting to come at 2pm when no one was at home. You'll are not concerned on customers convenience. That complaint was resolved 2 days later. Today morning I complained that my set up box is not working. The advisor said he will arrange for engineer as I told him my problem as I had off today and tomorrow no one will be at home but when no one turned up I called again and spoke with Supervisor who said he can't do anything and I have to wait 48 hours....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon D2H — Termination of the service

 Sundargold on Jul 21, 2016
Hi Videocon d2h

Customer ID : 98389464
Account No : 9791525

I gave the termination request by July first week, the executive said that The process takes a week time. Next week also videocon d2h executive said that my account is still active. so I gave one more termination request by 14th July 2016. But this time I was following it up daily. executives kept on telling that I need to wait for till 21st July 2016. I've got a call today 21st July 2016. I said very clearly to the concern person not to drag the complaint for one more week and asked her to terminate...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon D2h Ltd — Refund issue of my remaining amount

 superfast on Jul 21, 2016
Sir, i was a customer of videocon d2h. I recharged with 25120 for 5 years for the package selected by me. But from june-july they remove regional packages from base package and asking again to pay to view those channels. I complained them that either you add those regional package to base package or i want to discontinue videocon d2h and refund my remaining balance. On 7th of july one of their executive call me and told me they can't add those regional package so if you want they will refund the remaining amount by cheque within 10-12 working days. I received confirmation email on 10th july they...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon — Refusal to replace defective product still under warranty - no to videocon products pls

 rajeevr15 on Jul 20, 2016
I had purchased videocon split air conditioner from an authorized retailer on 11th june 2016. my air conditioner stopped working few days back. i registered a complaint with patna service center (ref no # pat1707160009, response code # r86531).

A service person visited yesterday and advised that compressor isn't functional and should be replaced. since compressor came with 5 years warranty, it should have been replaced without any fuss & issues.

To my surprise, the service person refused to do it. he mentioned although it is in warranty, compressor will be chargeable....
Complaint comments  Read comments [1]Complaint category Appliances

Videocon — Disrespect on customers and not providing any good service

 venkatesh.aix on Jul 19, 2016
Rash behavior of manager pratap and technician on service reliability
Im a customer in videocon d2h and i have raised complaint for more than 5 times in a 3 days and my customer id is 71995654. Staff and technicians are saying that there will be only one month service will be done on the problem statement. I see rude behaviour from the technician and the customer call center especially manager pratap and asking me to move out of the service. If they dont need customers and not giving value then what for the service is meant. This in turn will make customer to lose trust and hope. I need resolution...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon — Internet speed blocked

 Ashishng007 on Jul 19, 2016
I have done 196 unlimited internet pack on 29th june on 8528388656 no.Internet pack is valid till 28th july. My 2gb is finished after that my internet speed is down to 20 kbps. Which is actually in bytes not even 1 kb.
So i done rs. 198 a new pack at 18 july but still my speed is in bytes.
My speed is very slow not any website open with any browser, even playstore is not open. Plz solve the issue videocon telecom....
Complaint comments  Read comments Complaint category Mobile Service Providers

Videocon — Not resolved my problem

 p.6540999 on Jul 19, 2016
Piyush jain on jul 19, 2016
Complaint id 44493793/ dt 8 july, 44601210/ 12july, 410401680/ 14july, 410749729/15 july, 411204431/18 july, 44786185/18 july.
After so many complaint given but till today no resolution, i am not seeing tv since 10 days. No one had come to resolve my problem.
After repeatedly calling and getting 24 hrs timeline to resolve the problem, didnt get the solution.
Second complaint raised 24 hrs later given a timeline of 8 hrs with an arrogant voice.
Called 6 hrs later didn't get a solution. Said 2 hrs left for the complaint time to close.
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon D2H — Package d2h [Resolved]

 Jitendra Nirmal on Jul 18, 2016
I have videocon d2h connection registered on my name jitendra nirmal, customer id 148422921. i have new gold sport package which i was using from more than 6 months, earlier many channels were included in my package like malayalam (aisanet), still these channels reflecting in package on website of videocon package but these are not available/showing on my tv/set top box. first they didn’t inform me first before removing from my package and secondly they didn’t reduce my package amount. please take action asap as per my problem. i am very grateful. thanks...
Complaint comments  Read comments [3]Complaint category Satellite, Cable DTH TV

Videocon D2H — D2h set top box

 yatinsinghal on Jul 18, 2016
I am very old yearly recharge subscriber of videocon d2h but i regret my decision on selecting this company.
I called the customer care with the smart card error e04 complaint but instead of helping me in resuming the subscription, customer care executives started to talk money language over the phone even without knowing the exact root cause of the problem.
They were so happy with the error and my problem that they confidently even said to me that u dont have any choice but to pay us the visiting charges to even know whats the problem with the channels.
And in addition you...
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon D2H — D2h connection closure and refund

 swatiganeshpatil on Jul 18, 2016
Facd many challenges with videcon d2h. during rainy season the connection has gone. set of box changed couple of times. coplain resolution takes hell lotz of time.

Due to above issues wanted to close the connection and get the refund as we have already paid 7200 subscription. for the same when contacted to customer care not getting any response.in turn getting new new request id' s.
This is really frustrating.

Request id so far
411361255 (latest)
409334263

Need help as this causing a huge furstration...
Complaint comments  Read comments [1]Complaint category Satellite, Cable DTH TV

Videocon D2H — D2h services not functioning error message signal not available

 Julius Cardozo on Jul 17, 2016
My videocon d2h services not functioning since 12 july 2016. I was given a complaint no.44681977 with the assurance that company's technician would be visiting my residence within the next 24 hours. On completion of 24 hours when no one visited to resolve the problem, when i called up the customer care i was given complaint no. 410825003. This was again with the assurance that the problem would be resolved within the next 24 hours. However, till date i. E.17 july 2016 no one has visited my residence and resolved the complaint....
Complaint comments  Read comments [2]Complaint category Satellite, Cable DTH TV

Videocon — Very bad consumer resolution desk

 Vikas Nandanwar on Jul 17, 2016
Complaint id 44729516.
After repeatedly calling and getting 24 hrs timeline to resolve the problem, didnt get the solution.
Second complaint raised 24 hrs later given a timeline of 8 hrs with an arrogant voice.
Called 6 hrs later didn't get a solution. said 2 hrs left for the complaint time to close.
Called 2 hrs later, given 48 hrs resolution time.
Pathetic service from the videocon d2h....
Complaint comments  Read comments [1]Complaint category TVs

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