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Vistara Complaints & Reviews

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Last updated Sep 17, 2024
Complaints 294
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Vistara reviews & complaints page 3

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R
Raghav080493
from Bengaluru, Karnataka
Jan 27, 2023
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Lost One Plus 7 Pro

We had our Vistara flight from Abu Dubai to Bangalore on 27th at 00.15 (Lay over in Mumbai )
But during boarding the flight in Abu Dubai, someone has picked my phone in the queue and I realized after seating. we tried searching in Airport and inside flight too but no Luck.

I did informed the security but they said if they find the find they will send in next flight to Mumbai later no response from Vistara.
br...
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A
Aditi Sethi
from Mumbai, Maharashtra
Jan 22, 2023
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Harassment faced by a 78 yr old female

PATHETIC SERVICE FROM VISTARA.
I had booked a flight from mumbai to Delhi, 22nd jan 2023- UK 952. For my mother- mrs Prem Sethi.- 78 years old.
We had booked in a request for wheelchair assistance for her as she has severe osteoporosis and has undergobe several operations, including spine surgery. I had got a confirmation mail regarding the same. But, to my utter surprise and disappointment, the vistara people at the airpirt...
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N
nisarg999
Jan 5, 2023
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Broken baggage compensation

I recently travelled on UK255 on 31st dec and received one broken bag .
The bag is hardshell which makes it unrepairable and of VIP brand .
I filed a complaint but the agent is giving only 100aed compensation while the bag cost around 500 aed.

Please look into the matter...
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K
kriti5811
from Gurugram, Haryana
Dec 10, 2022
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Flight refund!!!

I booked two standby tickets which were unused and cancelled before hand only, it’s been about 4-5months now and I haven’t gotten a refund yet.
Please look into the following details. I have talked to the customer care multiple times and am completely fed up.
In case this doesn’t get resolved, I would unfortunately have to file a case against this mishap and non support.
Passenger: Kriti Goel, Mail ID: [protected]@gmail.com,...
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Dear VISTARA,

I had done my last call on 29th Nov and I am getting response of that you will get call back for solution of your beg damage is 24 HOURS but still I am not receiving any calls from your side and it will continue since my first complain call.

Know on should reply me till now from your VISTARA. This type of services are you given to your customer ? That’s why you have a email id of [protected]@airvistara.com...
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R
Rajesh Mohan V P
Nov 23, 2022
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Claim for baggage damage is still not addressed

Address: TATA SIA Airlines Ltd. Intellion Edge, Tower A, 9th and 10th Floor,South Peripheral Road, Sector – 72, Gurugram, Haryana - 122101

My checked in baggage was returned in a broken condition on 11th Oct 2022 during my journey from Chennai to Mumbai on flight UK822.

Date of Incident: 11-Oct-2022
Reference: UKBOM11635
PNR: JFOYRM
Solution requested: Cost of a new bag approx. Rs. 5000

Sequence of events as below.

1. On 11th Oct 2022, informed at the Mumbai airport baggage counter on arrival and they registered...
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A
arupkb123
Nov 19, 2022
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Refund for my Cancelled ticket

Dear Sir/Madam,

I booked one way ticket from Ranchi to Delhi on flight UK752 for two passengers - ARUP KUMAR BISWAS and SONALI SEN BISWAS. The online booking was done on 10/10/2022 but the flight was cancelled on 27/10/2022 and instead of the morning flight, we were pushed to an evening flight which was not convenient for us as per our travel plan.

I cancelled the booking on the same day (27/10/2022). But so...
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Address: Mumbai Airport

My travel details are as under;


My Airvistara PNR No. W3DRAH Booking date- 26.10.2022

My Ticket No. 228-[protected] – BOM- MALE – DOJ – 3.11.2022

Bag Tag No. 0 228 UK 248913 dt. 3.11.2022

Flight No. UK-271 Departure 11.30 a.m. on 3.11.22 from BOM

Brief particulars:

I handed over my bag to Vistara Airlines on 3.11.2022 around 7.35 a.m at...
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C
Colleen Dray
Nov 12, 2022
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Ticket Change Request Ignored

Website: www.airvistara.com

On Nov 6th I purchased two one way tickets for me and my partner via Vistara Airlines website. Although I entered in both of our names:
Colleen Dray and Nicholas Douhovnikoff, both tickets came back in my name. The reservation number is PNRMK29JN. I was unable to correct this issue on my own, so I sent two requests via email to [protected]@airvistara.com and another one via their website (as I was instructed to do via their US office)...
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V
Vimalv
from New Delhi, Delhi
Nov 4, 2022
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For refund my payment

In mumbai airport rush for web check in vistara airline.But some problem of web check in bcouse of server slow. So could not travel in vistara airline.please sir refund my payment. I hope sir you are solve my problem....
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V
Vimalv
from New Delhi, Delhi
Nov 4, 2022
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For I could not travel

In mubai airport vistara web check in problem because server down. So vistara flight closed and i could not taked boarding pass. I could not travel in vistara UK-843. So please sir i humble to requst you solve my problem.please refund of some amount . I hope sir you are solve my problem....
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D
Dhruvak
from New Delhi, Delhi
Oct 27, 2022
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Ticket cancellation amount not refunded

On 23 July 2022, I booked a "flexible" Vistara flight ticket for Delhi to Kochi for 12 August 2022 by paying extra amount for a full refund ticket. I cancelled my ticket on 7 August 2022, expecting a full refund of the amount. However, as of 27 October 2022 the amount has still not been credited to my bank account. The Airlines has not provided a satisfactory tracking number using which the transaction can be tracked by the bank. Even after...
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N
Navinpkanodia
from Mumbai, Maharashtra
Oct 17, 2022
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Cheating Senior Citizens and Wheel Chair Assisted customers

Address: Mumbai
Website: www.airvistara.com

REf. PNR 5R7BAY
MMT does not want to entertain any wheel chair passengers or senior citizens as they do not have any services for them
Air Vistara is least bothered about serving a Senior Citizen or a Wheel Chair Passenger and makes sure to avoid them in all possible ways
Air Vistara does not have any “POLICY” for Senior Citizens of Wheel Chair Passengers
Air Vistara is only for the younger people who are completely...
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M
Mansi0#9
from New Delhi, Delhi
Oct 14, 2022
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Lost luggage

Worst airline experience. For the first time I took air costars from london to Delhi. Lost my luggage. No update since then. I even tried contacting them a lot. No one is giving any solid response. I’m tired of continuously contacting them. I have lost all my items. I even placed a complaint on twitter and even there they just asked me my details and left with no update....
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R
Renu sagar0412
from Delhi, Delhi
Oct 8, 2022
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Request to reschedule an on hold business ticket

Address: B55 dda flats d block vasant vihar new delhi

I have been requesting and following up with vistara team and requesting them to consider my request to reschedule an on hold ticket booked in April 2022. I couldnot fly as per date because my doctor strictly told me not to due to medical reasons.

I sent an email as well but no response.

Humble request - PNR 5HSM6L

I completely understand the process but still requested to make an exception request...
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J
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Wallet missed

Address: 9842858969

I have lost my wallet while sitting at gate no 6 and didn't find. I have my personal thing in the pusre such as Aadhaar card, debit card and credit card. Kindly help to find my wallet....
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P
Parikshit_0707
Sep 18, 2022
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No refund from past 2.5 years

Dear Sir,
I had booked a ticket 2.5 years back, as due to the pandemic, all flights and travel were abandoned by the government.
Almost 2.5 years have passed since this incident, and still, I have not received any refund for my ticket. I have called customer care many times and raised the query still no response.

Please refund my flight ticket along with the interest amount for 2.5 years.

Please...
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A
Archanasidana
Sep 14, 2022
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5QCFJT- Bangalore to Delhi-- luggage damage

I would like to raise a complaint against Vistara mishandling and damaged luggage during my last travel.

I travelled on 22 August from Delhi to Bangalore, I checked in with one cabin bag and when I landed in Bangalore airport, one of the wheel of my bag was damaged but I didn't notice at the moment and left the airport without raising any complaint.

I travelled again by Vistara on 27th August from Bangalore to...
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B
Bikashmishra1277
from Cuttack, Odisha
Sep 13, 2022
Oct 31, 2022
This thread was updated on Oct 31, 2022
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Baggage Damaged during my travel

Date of Incident: 10-Sept-2022 I choose a flight from Del to BBI using Vistara airlines. My booking reference number is LFLMJF.

When I received my baggage in Bhubaneswar I raised the concern to the Vistra customer service personnel, Please find attached the complaint receipt too. The filed complaint reference number is BBIUK10088.

In my baggage, the security lock is broken along with that my zip chain is also...
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K
karankhatter
from Gurugram, Haryana
Sep 9, 2022
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Airline booking

Team,
I have gone through so much trouble since yesterday because of you guys, my amount of 41797 INR is deducted by air Vistara - via hdfc netbanking. The booking ID provided yesterday on calling customer care was QNPD89 . They told me I will receive a ticket in 1 hour and its been 18 hours, now i contacted them again and they said unfortunately it got cancelled as they didn't received the payment, when i gave transaction ID they...
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