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Vistara Complaints & Reviews

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Last updated Sep 17, 2024
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Vistara reviews & complaints page 2

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R
robin banga
from Nellore, Andhra Pradesh
May 20, 2023
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Refund not provided on not boarding flight

Address: Bangalore

We missed our vistara flight from B'lore to Hyderabad on April 29, 2023 due to road traffic jam on Mr. Narender modi visit in Bangalore. We were on jam packed road for almost 4-5 hours and reached airport around 15 min late.

Vistara didn't provide us any next available flight as it was also fully booked... IN this case being regular customer we are asking for refund, waiver....
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L
from Mumbai, Maharashtra
May 10, 2023
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Booking of ticket via Vistara miles

Hi Team,

This is regarding booking reference number WPQBZV.

Was speaking to Chitra Singh ( a customer care executive ), who kept me waiting on the call for more than an hour without any resolution despite of the resolution promised to me on the earlier call by another customer executives ( Ashish who had resolved the query a day before and mentioned that the ticket in the next two hours the day before ) since...
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S
Shashankgautam25
May 4, 2023
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Harassment caused due to no loading of my check-in baggage

Hi Team Vistara,
This is really upsetting that my baggage was not loaded by you in the flight I was travelling. I flew yesterday (03 May 2023) from DEL to BOM on flight number UK927. My PNR is 6HX4RQ. My flight timing was 9:30 AM and I submitted my luggage at 7:30 AM (text attached).
I landed in Mumbai somewhere around 12 PM and received a message that my luggage was not loaded due to unavoidable circumstances...
+7 photos
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tarunmirchandani38
May 1, 2023
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Complaint Regarding Mishandling of Baggage

Dear Air Vistara Customer Service Team,

I am writing to express my disappointment with the way my baggage was handled during my recent flight with your airline. On my flight from Mumbai to Kolkata on April 28, 2023, my baggage was mishandled, resulting in complete damage to my bag.

I would like to bring to your attention that my luggage was handed over to me in an extremely damaged state and broken beyond repair....
+3 photos
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A
Ajmal M
from Kozhikode, Kerala
Apr 25, 2023
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Travel Insurance not able to add against my PNR

Address: Neelancheri Kandiyil house

Im the Vistara club member[protected] and received one welcome voucher of premium economy flight ticket and redeemed that voucher against KZ7SLJ and the traveler name is Muhammed Hijas.

Normally when we travelling any transport (bus, train, flight) there is an insurance default added or we can add by ourself against the ticket.

Here I'm not able to add any travel insurance against my PNR KZ7SLJ.

So...
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S
sanjeev kanda
from Delhi, Delhi
Apr 15, 2023
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Business Class/ Food finished/complaint

Dear Concern,

I am (Sanjeev Kanda), the frequent flyer of VISTARA holding SILVER membership UK UK[protected] & my wife, Mrs. Renu Kanda holding frequent flyer No. UK[protected]/BASE, have booked 2 Tickets of Business Class, for travelling from Delhi to Chennai on dated 12.04.2023.
Airlines & ticket details: UK[protected]/SILV-UK839/ET No.[protected]Sanjeev Kanda) & UK[protected]/BASE-UK839 / ET No.[protected].
br...
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N
Nandita07
from Gurugram, Haryana
Apr 13, 2023
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Retro Claim

Address: Gurugram

Hi!

I booked and travelled on Vistara flight from Delhi to Ranchi and back to Delhi from 17 to 20 March 2023.

I tried adding my FF number during the web check in but it did not get registered. Then on 21 March I wrote to Vistara about the retro claim. I have not received any reply. I called customer care and was asked to claim retro points through the website. There it says that reto claim can be done only within...
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A
Ankush230423
from Delhi, Delhi
Apr 12, 2023
Apr 12, 2023
This thread was updated on Apr 12, 2023
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Airport/06 Towards sultanpuri terminal

Dear sir

I am traveling daily on this route but on this month due to Route change i am not able to travel i am boarded at Avantikaxrigh currently bus are depature sultanpuri terminal but on the month of December bus departure at Rethala Metro to IGi airport please change the route again me and 20 passenger are suffer due to changes and 02 things no bus available at time 15:30to 16:30 please arrange the AC buses on this time...
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A
agdcons1
Apr 6, 2023
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Refund

Perhaps we in the US are spoiled, but when an airline changes my flight number and scheduled arrival time by more than 2 hours, it would normally be within reason to expect a refund. No such luck apparently with Vistara. Flat out refusal from them. This is the second time that an Indian Airline has done this except that the first one (Indigo) didn't refuse the refund. Never again for Vistara nor "My Trip.com"...
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A
ab12jain
Mar 19, 2023
Apr 7, 2023
This thread was updated on Apr 7, 2023
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Refund Amount - Money deducted but no PNR generated

I tried to purchase a ticket from the Vistara website with the transaction dated 22 Jan 2023 which got failed due to a gateway issue.
Air Vistara was informed of the same on 22 Jan 2023. A service request was created by the customer care team on the same date but till today, 19 Mar 2023, I have not received the amount that got deducted from my account....
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I have a booking transaction dated 22 Jan 2023 that got failed due to a gateway issue. Air Vistara was informed of the same on 22 Jan 2023. A service request was created by the customer care team on the same date but till today, 19 Mar 2023, I have not received the amount that got deducted from my account.

I have called their customer care team more than 10 times, and each time they mention that the amount will be credited...
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A
amanpreet kaur brar
Mar 17, 2023
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Payment not received

I submitted so many complaints against my missing baggage and called VISTARA customer service million times but never received any compensation. It’s about more than a year now and I haven’t received my luggage yet. They are not even replying my emails. I received an email for bank details for compensation about 10months ago. And I am still waiting. This is so garbage customer service....
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A
Ankura Thawani
Mar 11, 2023
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Damaged luggage

Address: Dania Residency, Flat f-03, Charles Campbell Road, Bengaluru 560005

Hi,

This is to notify that my luggage was manhandled & damaged during my travel with Vistara on 2nd March 2023. I had filed a complaint with Vistara Delhi ground staff and they had shared a damage report with me.

However, it is over 9 days and no resolution is in place. Please find attached the details along with the photographs of my torn luggage. My luggage needs to be replaced.

Travel from...
+3 photos
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P
Puran Chettri
Mar 2, 2023
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Miss behavior of Mr. Surijit Singh at IXB airport.

Address: 8th Mile Kalimpong - 9732296894

I am the frequent flyer of VISTARA holding SILVER membership UK[protected]. I had my award tickets booked for my families under the PNR number PCWAAV & PDBX3D for 3 X pax. In order to reduce the number of handbags we limited our stuff into 2 X handbags weighing 19 kgs.
Due to full flights, the counter staff insisted us to send our handbags in the check in. He weigh it as 19 kgs and ask us to pay 5 kgs extra above 14 kgs of 2 x handbags....
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N
Naresh 51
from Hyderabad, Telangana
Mar 1, 2023
Apr 3, 2024
This thread was updated on Apr 3, 2024
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Online job fraud

Address: Lic building, office 305 Connaught Place, New Delhi ∙

Vistara Airlines • hr.[protected]@infovistara.com

Maine abhi tak aapki company ko 25500 payment Kiya hai job ke liye aur aap logon ne bola hai courier Aaj nikalega cal nikalega Aaj nikalega cal nikalega vah baat Ko bhi 5-7 din ho gaye abhi tak koi response nahin aapki taraf se agar Mera job confirm ho raha hai toh job confirm ho raha to theek hai nahin to aap mera amount mere ko refund kar dijiye phone milakar follow karna...
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A
addie2023
Feb 24, 2023
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Fare mismatch with Credit card receipt

Address: T3 Terminal Delhi Airport ticketing counter

I had bought the tickets from the Vistara counter at T3 on 26th of Jan '23.
The fare charged was INR 7935 (Credit Card Slip) and the receipt I received was for INR 7585. (attached)

There is a difference of INR 350 which I am unable to match with the CC Charges.

As of now, my client has refused to make the entire payment due to this discrepancy. It is affecting my business but Vistara doesn't care. br...
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4
4991
Feb 21, 2023
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Money deducted but no refund back

I tried to purchase a ticket from vistara website. Unfortunately 77k money got deducted but no ticket is reserved. Then I wrote a mail to them for refund. Initially they did not reply for 5 days and on 8th Feb they said apologies for delayed response. They said in 7-10 working days money will be refunded . Today is 21 Feb. No mail, no money. I am seriously thinking of filing a serious case on them for such negligence. Amount was huge 77k.br...
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H
Hatim mehtar
Feb 6, 2023
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Misbehaviour of officer mr mohammed karara haidry

It was very bad experiance travelling with vistara.officer incharge at the time of luggage’s boarding was fighting with every passanges. He was not giving any preference to old age people and special child also.He was very rude with all the passengers.
Policy of luggage of vistara flight also not good for hajis. I travelled with many airlines but it was my very bad experience with them. I will say to the tour operators that do not...
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K
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Lost baggage

UA1 (SFO — SIN) on Dec 17 and then UK116 (SIN — DEL) on Dec 19.
4 bags were checked at SFO all the way to Delhi. All the 4 bags were delayed. Created a lost baggage claim with Vistara: DELUK14852. Vistara gave only 5000 Indian rupees for delay. Vistara delivered 3 bags on 21st December. One bag with tag number[protected] got lost. After 25 days, Vistara is giving 400 USD (20 USD/kg for 20 kg). Provided full list of items inside...
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Prathna Paris
Jan 27, 2023
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Money stolen from luggage

Travelling from Mumbai to Maldives on Monday i.e. 24th January. ₹10, 500 cash was stolen from the luggage....
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