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Vistara Complaints & Reviews

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Last updated Sep 17, 2024
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Vistara reviews & complaints page 6

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246824
Feb 21, 2022
Mar 11, 2022
This thread was updated on Mar 11, 2022
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Charges

Address: Tickets to India head office in London oprate from jalalandar india

Pardeep Kumar
Email: p.p.[protected]@btinternet.com
Mobile: [protected]
Dear Sir/Madam,
I booked 3 (return) tickets from London to New Delhi from Tickets to India – through Har Simran Kaur – for the Vistara Airline from 7th of January to 21st of January 2022.
This is my booking reference EBP: 663596, and reference PNR: L8CPQW.
As the 7th of January was drawing closer, at the end of December 2021,...
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Monika2778
Feb 20, 2022
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Boarding denial - staff said not LEGIT rtpcr

Flight 18th feb 2022
Reached airport at check in counter and showed children rt pcr report under 12 unvaccinated (as no vaccination for under 12 at the moment ).
Supervisor called dev questioned the report saying NOT legit . I’ve signed self declaration form so why would he question it. Was he checking everyone forms to see if legit . He scanned the qr code which is breach of my children data and still questioned the authenticity...
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Adityakiran Adityakiran
Feb 19, 2022
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Refund for cancellation of tickets

I booked 4 flexible tickets ( 2 onward and 2 returns tickets L89KG8 ) on Jan 11 2022 with vistara for flying from Germany to India and back. The tickets costed me 1, 58, 160 rupees. On Jan 16 2022, I cancelled both tickets. I received an automated email from Vistara that amount of 1, 57, 678 would be refunded to me to the same payment source. I did not get any money till now. I called Vistara multiple times. They told only that amount is...
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sneharichu19
Feb 9, 2022
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Fake call letter

Today i got a call & she said its from vistara airlines offering a job for the cv which I uploaded in shine.com . Later i came to know that they were fraud. Please be cautious of such calls they will ask you to pay Rs.2000 please dont do it .....
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P S Nayak
Feb 4, 2022
Feb 20, 2022
This thread was updated on Feb 20, 2022
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Asking for doctor certificate which is printed!!

My parents flew on 28 January 2022 by your UK 802 flight which left from Bangalore to Delhi at 18.50 pm. As a covid protocol (since they were tested positive around 20 days before the travel), they produced the positive certificate along with a doctor certificate stating that they were fit to fly. We had procured the doctor certificate from a reputed doctor (who monitored their health during covid). She runs a clinic and had given us a handwritten...
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Amit Rajbanshi
Feb 3, 2022
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Issue with prepone time table

I booked ticket with PNR 6WS34E, boarding date 06/02/2022, at 4:30pm. But the time of boarding has been changed to 2:10pm on the same date for which I will not be able to reach the airport(Bagdogra airport) which is about 250km away from my residential house.

Hence I would like to request the Visatara authority not change the time of boarding of my flight....
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Manumanu0512
Feb 1, 2022
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Cancelled flight refund

In relation to my Vistara flight that was cancelled by vistara dated 23 january 2022 from DELHI to PARIS booking reference VD3QGH, i have been communicated at airport for full refund by still i didn´t get any update,
Please help to refund my money asap for this cancelled flight reservation....
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kolahalb
from Mumbai, Maharashtra
Jan 16, 2022
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Refund not received

Address: Delhi

I purchased an airline ticket from Vistara airlines to fly to Kolkata from Mumbai on 6th November 2021. This ticket was cancelled and they sent me a notice that Rs. 3503/- will be refunded to my account. In last 2+ months, the amount was never received. After calling them multiple times, they keep on saying that they refunded the amount from their end and as proof they show a notepad [dated 6 Nov 2021] which I am attaching to my message....
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Julie Catherine Paul
Jan 16, 2022
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They charged me extra and it was not my fault

Address: Harayana

They didn't let me board my flight as they told me my RTPCR has expired but after telling them from hrs when thwy checked it properly they told me to pay 2500 extra for my next flight and i will be refunded later i told them when its not my fault why should i even pay they told me we can only help you with this try to complain and you will get your refund and now when I'm complaining in twitter noone is listning they are blaming me that i...
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raghusharma1986
from Jammu, Jammu and Kashmir
Jan 15, 2022
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Cheating About Giving refund

We have booked 3 Air tickets from Vistara airlines from Jammu to patna for travel date on Nov 2021 and they clearly told us that cancelation would be Rs 3, 000 per ticket.
And total cost of ticket would be Around 18, 000 for 3, so after 3, 000 cancelation per person, we should get a refund of 9, 000 but they had given us refund for only 9, 00
Pls Take action against vistara...
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Archna_Singh
from Delhi, Delhi
Jan 14, 2022
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Refund not issued

I had booked an international ticket to Colombo and back in business class with the reference number KDAA5J and canceled the same on 6th January. To date, I haven't received any communication nor my refund of 62, 710 from Vistara. Their websites and apps are not working and despite repeatedly calling them since the day with a minimum hold time of at least half an hour, The customer care keeps on dilly-dallying the matter by saying the refund...
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chrisrajj
Jan 5, 2022
Jan 18, 2022
This thread was updated on Jan 18, 2022
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Ticket refund issue

Hello Fellow Travellers,

Iam a Air Vistara club member, my ID[protected].
I had a very bad experience with Air Vistara, While flying to Canada via Paris due to their staff incompetence, misguidance and Air Vistara non updation of mandatory flying requirements on their website. After issuing boarding passes for Chennai - Delhi - Paris, I was refused boarding to Paris, due to which I also lost my connecting Air Canada...
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alagiri123
Jan 1, 2022
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Money debited but ticket not confirmed

On 23rd december 2021, I booked 3 tickets through vistara air website for total amount of Rs 21309 for travel on 25th Dec from chennai to mumbai. The amount was debited from my bank account but I did not receive confirmed ticket. The vistara staff raised a complaint number 7129705 assuring the problem will be resolved. The details regarding the debit was submitted to customer relations Vistara.

As my travel was important through...
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Rafiq0007
from Hyderabad, Andhra Pradesh
Dec 25, 2021
Dec 25, 2021
This thread was updated on Dec 25, 2021
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Baggage did not receive at final destination

Address: 8-46/1 bhanoor patancheruvu 502305

Name: Rafiq Ahmed
Flight number: Uk870
Reference number: VQ2DBD
Departure time: 8:30PM IST
PASSPORT NUMBER:U8200085
BAGGAGE TAG NUMBER:[protected], [protected]

DESTINATION: Arizona State University
Tempe 85282...
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shrum
Dec 21, 2021
Dec 23, 2021
This thread was updated on Dec 23, 2021
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Hellish customer service: I think Id rather not fly again, but fly with Vistara.

Vistara Customer Service - 20 December 2021 - New Delhi

At the outset, this is feedback for Vistara Airlines, particular to its customer relations. My intention is to ask Vistara to do better, partciualrly when it comes to training employees nehind your service desks to be anything but indifferent, unaccomodative and completely unempathetic.

Yesterday, I began my journey to Kochi from Geneva, via London. My...
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Narayanan CS
from Kayamkulam, Kerala
Dec 16, 2021
Dec 23, 2021
This thread was updated on Dec 23, 2021
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Check-in Baggage damaged beyond repair

Myself Narayanan CS had an unfortunate incident while traveling from Delhi to Kochi on 28th Oct 2021 on UK885 Vistara flight (PNR - OKC4A6), one of my trolly luggage was in damaged condition ( one of the wheel got ripped off completely and missing ) when i receive it at kochi airport and as i was not satisfied with Rs 500/- compensation I have escalated this issue with National Consumer Helpline and airlines responded with a repair solution...
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Address: Mumbai

Vistara airline missed my bag during transit from Delhi to mumbai UK955 on 09Dec21 and delivered same after 24 hours. After receiving i found that my iphone ear buds are missing from front zipped pocket of bag. I emailed them for same and they denied for any investigation or claim. Also i have claimed cloths purchased due to delay in bag deliver, same was denied.
Kindly help close....
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Dear Pooja Paul
Vistara- I have flight on 7th November ay 9:25 and I hade the corvid PCR test on 4th of November at 18:40 and showed the test result to the staff and they advised me that test should be within 72 hours and this is done before 74 hours mean to hours early so they can not accept this test. They advised me if I want to fly I can have arrived express test and would bring the test before the departure. I booked my test at...
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Address: Plot # 36/37, Patil Sadan , Sudarshan Colony, Peth Road Panchavati Nasik

Nearly $600/- cosmetics jewelry, most of them Finger rings, and other item ear rings, bangles etc.
Bought from Kohl's and other online stores.
Baggage's were also damaged badly I can share detailed images of damaged bags with broken zippers,
Also I can share the order history of my jewelry purchases.

Airline Baggage file # BOMUK10847...
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rahman1968
Dec 11, 2021
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Ticket cancellation

I have called vistara customer care number [protected] on 1st December 2021 to request to cancel my vistara booking reference # OC8RNJ. The customer care representative has confirmed to me that she has cancelled my booking and there will be a deduction of Rs 3500

I did not get any official communication that my booking is cancelled. I called customer care above number on 9th December to know that my one sector that is Amrtistar-Delhi...
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