100bestbuy — Payment made, but delivery not yet given

Address:

Mumbai City, Maharashtra

I had placed an order for iball headset with mic (I369mv) on 17th of april 2014. I received a e-mail from them on 18th that the product has been shipped. But today ie on 21st i am trying track my order with the order id that they had sent, i find that the order is not traceable. When i phone up at the customer care they do not pick up calls saying all the executives are busy even though i tried to call so many times today finally i got fed up and am writing this complaint. Till now we have not received the product. They have not even mentioned the shipping number to track with the couriers in the e-mail.

This is nothing but cheating. First they asked to pay 399/- and win a samsung mobile. But till today thay haven't even informed me about the status of my payment. Whether i will get the mobile or not.

On top of it, since i have already paid rs.400/- which was lying as credit in my account, i tried to adjust that amount with this order but that too is not allowed. Now that i am not able trace the status of my order. It is more than 3 days since i got the mail for shipment. They are cheating people by taking money from the public and neither refunding nor adjusting any order nor delivering the product on time. Will i get my refund? I really worried.

Stern action should be taken against these kind of online shops who are existing only to defraud the customers. I have also dealt with snap deal, jabong, amazon, etc but found them so quick and systematic and one can fully trust them.