[Resolved] Abhibus.com — Refund amount not credited to account | |||
Team, I've cancelled a ticket booked through abhibus on 26 Nov 2014 and the amount is suppose to be credited in 5 days and the amount is not CREDITED. When i called the customer care guys around 1st December they asked me to wait for few days and called them again. I've called them again around 5th December and they asked me to send the details through email to [protected]@abhibus.com and i've sent the details and didn't hear back from them for around 2 days (even after sending reminders). I've called them on 8th DEC and they told that they didn't receive any email from me (even i didn't receive any failure notice)and asked me to send it again. I've sent it again and they reverted back to me with the complaint number 229063. There is no progress till then and they are simply saying that wait for one more day since they didnt get update from CC AVENUES TEAM. Finally when i spoke to them today they asked me to wait till next monday which will be 15th DEC 2014. So, for a cancelled refund amount to be credited back will it take around 20 days?? Will it take more than 3 days for the CCAVENUE team to check on one single issue? Was this information helpful? | |||
Complaint marked as Resolved
customer support has been notified about the posted complaint. Verified Support Dec 23, 2014 AbhiBus Services India Customer Care's response Dear Customer, We see that its been confirmed by the payment gateway about the refund and its also been instructed to your bank to credit the amount back to your account We also see that you have been marked on the same email. So request you to check with the back the amount has been refunded to your account Regrads Abhibus | |||
 2 Comments | |||
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+91 40 3366 7799 [Head Office]
1st Floor, GNR's RV Insignia, Silicon Valley Layout, Image Garden Road, Madhapur, Hyderabad, Andhra Pradesh, India - 500081
I made payment through Google pay UPI ID..Amount got deducted from my bank account and ticket was not booked...ccavenue payment gate way recevied amount but still no refund processed.