Acer India — haven't got my acer laptop from service centre after 20 days

Address:

Varanasi, Uttar Pradesh

I have given my acer aspire 5 laptop in service centre for more than 20 days and they have promised me that they will repair it in 4 days. It has undergone a hardware issue. They are saying that the have no new hardware and they have placed order which haven't reached to them. It was a new laptop how the hardware damaged in just 6 months. Is this the way it's service should run like. They don't know even when they will get the hardware. They can't track the hardware. Everyone suggest me that never buy acer products but i show faith on it which is now broken. I will request you to please mend the issue and have watch why haven't the hardware reached to the service centre or the service centre people not getting it done.