Acer India Complaints & Reviews

Its 4th week and no one has resolved my laptop's overheating problem, not only that the first guy came when i was in gujarat he broke the fan inside the laptop and said he will replace it after 4 days another guy came installed the new fan but the speed (Rpm) of fan is slower than before and the thermal re-pasting he did was soo bad that overheating increased, after that i went to mumbai the guy came who also has no idea of the laptop and he said that play games on laptop's battery so that it doesn't overheat (Which decreases battery life) and said to use the laptop for a day and contact him next day but next day he didn't came after 2 days another guy came and said that the laptop needs another thermal re-paste, i waited 3 days no one came. Now i am in gujarat again and too afraid to ask for service since they broke my laptop last time.

One more thing its the 4th case
2947248i
2956824i
2963020i
2970725i

Flipkart pathetic service

Acer z630s mobile within a month onwards giving trouble hence defective

Case unresolved past 4months?   replace all

Complaint Details : Case ID is 2800147I Manufacturing defective phone lying with Acer service centre since 30 July 2018 ie 3.5months for 2nd time from 27nov delivered date IMEI NO. [protected] [protected]
Final Status : Not Processed Yet
Company Remark : Our CSM will get in touch with you shortly
Consistent remark ???

This is to bring into your notice that Acer phone z630s is manufactured in May 2017 &
Delivered to us on 27Nov 17 & within a month battery was changed after whooping 1month in jan

Now in July, i.e within 5months of new battery, now is said battery is cause 3rd time.

Even after intimating display is getting heat up & not battery & phone not appropriately working where is Acer Mobile Phone Co Sector heading of Delhi branch

Such service is inpalatable.
3.5months already surpassed???
Kindly take note of this defective phone and resolve grave issue

Dear sir/madam
I had purchased a led screen on jan 2017, i had faced a problem in led screen, its a black dots on screen automatically, the company is said that is damage but the black dots is automatically increased, so please help me asap, my company case id is 2944256i, please action on acer company is very badly response giving to us.
Thanks & regards
Parveen kumar

Dear sir,
I have purchased acer laptop on 07.08.2017 which have following model and serial no —
Model no-es1-533-p131
Serial no-nxgftsi00171506d7a3400
Snid-[protected]

I have to inform you that from the beginning my laptop was creating problem.
Total 4 times i registerd the complaint in which last 3 complaint was of same problem of auto shutdown.

Please find all complaint details
1. Case id[protected]i — date-23/01/2018
2. Case id-260298i — date-22/02/2018
3. Case id-2647312i — date-26/03/2018
After that i hardly used the laptop twice or thrice in a month and same problem found again in the month of august after warranty expired but due to laptop was working only by connecting charger so denied to complaint anyone.

But now my laptop is totally shutdown and display is not working/showing. Only leds are blinking.

Request you to kindly support in the replacementof the same faulty product.

I have submitted my application laptop in tpm in creative omg infotech pvt ltd allahabad during the start of august as their was system faliure but it's 19 october and they have not provided my laptop back in working condition. My laptop was under warrenty as i bought it last year in diwali still neither they are diagnosing its problem nor they are providing me new laptop. They are just avoiding it from 2 months. I have my semester and project to deal with and i need laptop urgent please provide me some help from your side so that i can get my laptop back as soon as possible.

Neha singh
E [protected]@gmail.com
Contact -[protected]

My laptops keyboard was not working properly, so i filed a complain on 27/09/2018
But till today it's showing awaiting spares, as today is 14/10/2018. So it's more than fifteen days but still my laptop keyboard is not repaired. I have called them numerous time still they are not telling me any exact date.
My case id is 2888617i
Snid:-[protected]
Please do something as soon as possible in this reference.

I have an acer aspire 5 a515-51g and it ran into some problem and i called acer service centre. I have requested to acer service to replace my screen due to abnormal green or pink colour lines on it. They said that it would be replaced in 7 days. But its the 10th day now also it is not replaced and the case status is awaiting spares. Please help me out fast.

Case id: 2897599i

I have an acer aspire es-1 laptop purchased in jan 2018, the laptop after just 7 months o[censored]sage started to have issues and the hard disk failed. A complaint was raised and they replaced the hard dist after 20 days almost on 27th sept.

After replacement the laptop was working very slow and a compliant was raised on 28th sept 2018 under case id 2889995i
Till 11/10/2018 the complaint has not been resolved.
I have called the customer care atleast 4 times since 3rd oct and also mr upendra singh support manager on his nos [protected] twice and both the times was assured that the visit of the engineer will be done.
I got the number of manager mr vikas and called him on his nos [protected] but the calls were unanswered once and then was in call waiting and have received no call back.

This is pathetic service from acer as the laptop is lying as a piece of junk because it cannot be used.

Kindly get the same resolved and action should be taken against the managers and engineers.

I have complaint several times to the acer customer care and every time they are making exuse.
I had made complaint in consumer complaint forum last time and they are ready to replace the lcd display under my warranty but the service center (Cms it, bangalore) is so irresponsible towards customers. One official of that service center mrs. Pooja, always used to told me that within 3 days it will be replaced but again she did the same. She make me fool saying that i will change it in adp warranty and send me form to fill and i have filled it and send her back but again no action is taken. I have attached the screen shot of mails in which she asked me for filled adp warranty form to change my lcd screen.
A strict action against the company is required.
Complaint ids:[protected]i
[protected]i
[protected]i
[protected]i
5) laptop serial no. Nxgdwsi01571000be17600
6) service center name:- cms it, bangalore
7) service center official name:- mrs. Pooja

The laptop has been bought on 30th april 2018. The laptop once has been shut down it wont start again. It costs a lot. The service provided us horrible. We cannot stand this anymore. The service centre named dolphin systems, thane has been accusing us for breaking the seal. We've been reaching out to all the call centres and helpline numbers and they have been giving us assurances that action will be taken since the laptop is still under warranty period. Kindly provide us some assistance. We've bought laptop before from your company. It is still working since 9 years! But this brand new laptop did not work even for 2 months.

I got acer aspire 6 laptop before a month and I got OS issues from the 1st week i dont weather it is a software problem or hardware problem i getting that blue screen saying that YOUR PC RAN INTO A PROBLEM which i have attached below in getting that blue screen as soon as i open my lap and start working and the lap got hanged and i have to restart and use the lap again and the blue screen again appears when i start using it .This goes on repeating.When i called to the service centre they asked me to reset tha pc amd i did so after resetting also imgetting tje same issue ….I called to the customer service and asked to register the complaint but they are not registering the complaint …..I have warranty as my lap was a new one .So please arrange the service mechanic to my area soon.

I bought an acer laptop from paytm mall. Serial number acer a315-p4cr (Un. Gntsi.002)
Laptop motherboard stopped working after using 3 to 4 times, complaint lodged on 30 aug, complaint number 2845043i. Till date nothing has been done to replace the motherboard, the fraud people just keep saying that motherboard is out of stock, never ever buy acer products guys, they are bad products with zero service

I was purchased this avenger series laptop on 24 june 2018 and from the 1 day it has problem and i make 2 complaint against this but 2 months has gone but still. Y issue is not resolved and acer maharashtra team is not cooperating he behaves too arrogant,
It's my too bad experience with acer and his team # you both, acer india and his team is only customer harassment team they only trying to customer harassment

HI All Consumers, Even iam suffering from the motherboard, within 6 months time frame i started getting mother board problem which was replaced by acer service center dont know they have replaced or stolen my genuine parts also because within 10 days again i had mother board problem also the service center guys mis-handled my laptop, not able to upload pic as max limit they have is 2mb.

Its my request to all consumers lets be one and make a complaint against this substandard Company in court . My no. is [protected]

Last week my Acer laptop wouldn't power on. When taken to service centre they told that there is a problem in motherboard and we have requested for a new one, it will arrive in 3-4 days. 8 days have passed and after contacting customer care there answer was " The motherboard is not available and we do not know when it will arrive." That is Acer. My Case I'd is 2800277I. Do the needful as soon as possible.

I have coplained about my LCD screen but now also they have called me and mailed me to fill a ADP warranty form and told to send the filled copy of that.They told it is under ADP warranty and we will change it.After that they are again not responding at all.
I got mail from service center CMS IT SERVICES, Bangalore from Miss pooja.But now she is telling she is suffering from jaundice so now she can't do anything.
I fed up from Acer India service.
Please help me out.

I had called acer for complain regarding mu monitor issue.(it has a black spot developed on the screen which is enlarging day by day)
the engineer who came to check gave me a complaint no. and now he refrains with the same.
in complaint receipt he has mentioned that the screen needs to be replaced due to internal issues.
i request u to take some action on urgent basis.

Hi,
I buy laptop 4 months ago, laptop have some hard ware problem,
When I start it showing No bootable device.
Customer care person suggest contact through mail. I Done that before 2 days But I didn't get any response.
Please clear my problem complaint as soon as possible.

Adress: H.no. 8-3-561, Near Law college, Yellareddyguda, Ameerpet, Hyderabad, Tealangana, India
Pincode:500073
My contact number:[protected], [protected]

I bought a new laptop from acer india in 2017. Due to regular charging my lcd screen get hot and got some blocks on the screen. As my laptop is in warranty period i complaint in acer customer care several times. After that i got a complain no-2724199i. After that one engineer came from acer tpm in cms it services pvt ltd-bangalore and after doing several calls to him as he didn't picked up the call then i messaged him that i will complain to customer care after that he came and misbehaved with me and he was very rude and arrogant. His mobile number is - [protected] and also told that no one can repair my laptop as long as i am working in acer india. After that without any action taken for repair company closed the case. When i inquired they told that my case is closed. After that company told me to complain again, i did according to them and complained again. My new complain id is -2727669i. After they did not entertained me and neglected my case totally. After that i complained again with a case id no-2735838i. After complaining again with this id no they did not respond at all. After complaining three times they did not register case for me and did not respond at all. After complaining 3 times and wasting my time of approx.1 month i m very harassed by the service given by acer india and i personally went to service center he demanded me 8000 rupees. I suffered too much loss of money and wastage of my precious time as i am student and i need my laptop all time. Please look inside this case seriously and help me out.