Acer India — Laptop not repaired since 30+ days

Hi,

This is Swarnendu Sarkhel, I have purchased Acer Nitro-5 via Flipkart by paying an amount of Rs.47990 on[protected]. On[protected] my laptop was suddenly stopped working, then I lodge a complaint on the Acer website, and on[protected] it was approved, but without solving the issue they transferred my complaint on[protected] to a service center named IT Campus Burdwan, West Bengal. Then one of their in-charge/engineers called me and asked me about the issue and after hearing they said that laptop's motherboard needs to be replaced and since then my laptop's motherboard was neither replaced nor repaired, every time I called/emailed them they be like the issue will be solved on the topmost priority but nothing has happened till now, and my case status is awaiting spares. It is been more than a month since the complaint was lodged and still, the issue is not fixed.

I have sent Acer India a legal notice 7 days prior but I did not receive any positive output from the support team. I have been placed in TATA Consultancy Services and from[protected] my ILP training starts but due to this I am facing a huge huge problem. Such a poor and stressful service from Acer.

I am putting the following allegations on Acer India:-
1. Fake promise of providing service within 7/8 days.
2. Giving me mental tension, trauma, and agony.

I want any of the followings as my resolution:-
1. Repaire the laptop within 21 October 2020.
2. Replace the laptop with the same specification or higher.
3. Refund the price of laptop i.e; Rs.47990 and warranty extension worth Rs.3970

Thanks and Regards,
Swarnendu Sarkhel
Email ID:- swarnendu.[protected]@gmail.com
Contact number:- [protected]/[protected]