[Resolved] ACT Fibernet — Act Broadband Chennai- Customer care number always busy | |||||
Hello-My user id 11224857. I have raised a complaint 16 days back to resolve Internet connectivity still now there there is no resolution till now. Act Customer care is always busy and not able to reach any representative. According to me, stupid service for a such a valued product. There is no proper channel to reach Customer care. If this continues, I'm sure Act will not survive. Was this information helpful? | |||||
Jan 26, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Dec 26, 2016 ACT Fibernet Customer Care's response Hi Manu, We apologize for the inconvenience caused, we will get in touch with you. Regards, ACT Fibernet | |||||
 3 Comments | |||||
Comments
ACT Fibrenet connection under GX (ie) direct connection without any junction box is not working since 12thDec 2016. No response or no action taken so far!!
Reply
The product deserves 5 stars but am giving one star because of the poor customer service being provided in last couple of weeks. Customer care number has been set off. Only way to reach them is through SMS or App but both share same result stating that ticket has been generated already. Generating ticket is not swift response, acting on it and resolving the issue is real response. First ever email mentioned 2 to 5 days and then it was moved to 3 to 10 days and all of a sudden it started working in some areas for half a day and again the connectivity is gone. I can see bunches of cables lying around the street lamp posts and a wire left on our street over which all vehicles are passing by. These wires were not bcoz of Vardha cyclone. They were left like this when TN Chief Minister passes away. After that no one turned back.
JUST IGNORING EVERY CALL AND MESSAGE AND HIDING WONT HELP ACT FIBERNET TO GROW OR SHINE OR OVERCOME THE CONNECTIVITY ISSUE. AND MERE LIES ABT UNDERGROUND CABLES OR REPRESENTATIVES WORKING IS A MERE SHAM.
Have your executives to pick up the phone to respond or take cancellation requests. Just dont be sitting ducks doing nothing.
I always wondered about the product because of the high speed but now i regret that it is the hands of ppl who are so poor in handling customer and being run away CHUMPS
JUST IGNORING EVERY CALL AND MESSAGE AND HIDING WONT HELP ACT FIBERNET TO GROW OR SHINE OR OVERCOME THE CONNECTIVITY ISSUE. AND MERE LIES ABT UNDERGROUND CABLES OR REPRESENTATIVES WORKING IS A MERE SHAM.
Have your executives to pick up the phone to respond or take cancellation requests. Just dont be sitting ducks doing nothing.
I always wondered about the product because of the high speed but now i regret that it is the hands of ppl who are so poor in handling customer and being run away CHUMPS
I too agree. Dont send bills, we are not going to pay it anymore for this stupid service.
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Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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