[Resolved]  ACT Fibernet — Asking me to pay HIDDEN CHARGES

Address:

Hyderabad, Andhra Pradesh

Dear Sir, I have taken the 6 months package (4mbps) from them on 1st Jan 2014, no problem with that and after expired the package no usage was there till 18th July 2014 (actually it's not possible to use) as i was not in the same location, on 18th July they put my account in suspended mode, then i requested them to activate the account and degrade my package to 1mbps plan, they have taken my complaint and no action taken. After i called two or three days later and asked the same they told that they will change the plan and pay amount for 1mbps, then they sent me the collection agent and i paid amount for 1mbps plan on 27th July 2014, they have not activated my account on 27th and again i called customer care and asked to activate my account, then they activated on 28th July 2014, so it should be valid to 27th august2014. But They sent me a SMS to registered mobile number "AS I HAVE A DUE AMOUNT OF Rs 579", I called them and they are telling that "I HAVE TO PAY AMOUNT FOR COMPLETE JULY MONTH", As i already mentioned, previous package has expired and no usage was there and some period account was in suspended mode. If they would have told me before activating the account then i would have defiantly gone for other provider. They are cheating customers like this way a lot. Please solve my problem as soon as possible sir, as they told me they will disconnect my account from 10th August 2014, if i am not pay that due rs 579 before 10th august 2014. Thanks and Regards Murali krishna Mobile No. [protected], [protected]