ACT Fibernet — cheating customers by billing for discontinued services

Address:	560037
Website:	www.actcorp.in

I had asked to stop hungama services on 03-aug-2018 and got confirmation saying it is deactivated. I was still billed next month. I asked for deactivation again on 03-sep-2018 and again got confirmation saying it is deactivated. Till december bill, i am getting charged for hungama services. Customer care is saying we have initiated a waiver of 49rs, which in itself is an atrocity as 116rs was deducted every month from aug to dec, but i get a mail saying 0rs is waived!

Now after a week, i get a mail saying rs224 is waived? Again on what basis was this number generated? I should get full refund of rs.116 * 4 = 464 and not rs.224.

Dear act fibernet is this a joke to you? I called customer care again asking about the refund and i was told we have already initiated a waiver of 49 and nothing else can be done, i asked to talk to their supervisor and i was told i'll get call back within 2 hours. It has been more thana week since that call. Are customers a money making scheme for u? Stop defrauding people.

S. No ticket no. Department status
1 sr[protected] waiver permanently closed
2 sr[protected] waiver permanently closed
3 sr[protected] vas permanently closed

How many more customers are you cheating like this? If i had not noticed this, it would have gone for years. Fleecing money off of your customers? Have you no shame? I have raised the issue in national consumer helpdesk (Complaint number: 1074210) regarding this issue as we'

Regards,
Kartikeya rama