[Resolved]  ACT Fibernet — connectivity issue and very rude customer support

Address:

#45 , 1 st main , saraswathi road , gruhalakshmi colony, basaveshwara nagar, Bangalore, Karnataka, 560079

1. From past 1 years service is very bad customer support doesn't understand the concerns raised from my side.
2. Act box has been installed in next to my building and they are not providing power supply as they are tenant of the building and also they don't pay proper electricity bill which results in frequent disconnection of electricity connection from bescom.
3. I have given solution to the customer support for this issue by shifting that act box to my building and i am ready to provide power supply.
4. I have register complaint more than 5 times regarding this but today (17-sep-2019) support team has raised ticket for disconnection of my service
5. I don't understand whether support team are in eager to remove customers from the service or they are not able to understand and resolve issue.
6. Every time when i have an important task at my hand internet will be down its really frustrating.
7. Last time when i had called support team, they gave me advice to take another internet service provider so that if act is down i can use different internet source
8. Ticket : sr[protected].

Resolution can be done from support team :

Shifting act box to my building so that i can provide power supply

User name: 11054714