[Resolved]  ACT Fibernet — Connectivity Issues | Poor customer service

Address:

Hyderabad, Andhra Pradesh

I have been facing issues with connectivity since last few days. I first raised ticket with the customer care (Ticket #[protected], to which they said, that the issue would be resolved in 24 hours. However, to my utter dismay, the ticket was closed without any action being taken on it. I again raised a ticket ( #[protected] and since then, despite calling them, n number of times and requesting them to escalate and prioritise the issue is unresolved. The technicians have not bothered to look into the issue and the customer care representatives are completely unaware on how to handle the problem. I am new customer, having got the connection just a week back. I chose Beam over Airtel, on hearing the good reviews about the connection and resolution to the problems. But one week into it, I am already regretting the decision to chose Beam.