ACT Fibernet — Documents and agreement copy not given

Address:

Nellore, Andhra Pradesh

Sir,
With much pain, i am mailing this to you. Please take some action regarding this matter. You are my only hope. They are not providing any details. Pleas release my connection and let them give me details.
Here is the copy of all emails i send to trai and their customer service centre.
01/13/2014 16:20 - pruthviraj jain wrote:
I am prithviraj jain, a resident of nellore
Sir, with great pain and sadness, i am mailing this to you.
The incident is that on 24th october, i installed set top box no.[protected] with sim card no.[protected]. They charged me rs.1300/- with two months free. That day i was not at home. They took signature from my daughter and gave no receipt or anything in written form. I asked them for receipt and charges of particulars. They gave no reply.
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On 19th november suddenly the set top box was not working. I phoned them and they asked to come to their office. I went there and they demanded rs.780/-. On further requesting they reinstalled set top box on 21st november.
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Again on 29th november the set top box went wrong. This time some members of your staff came to my shop and abused us and again demanded money. I went to act city main office at sunday market but of no use. They asked me to go to the dealer and when we go to dealer(Svs networks achari street nellore), he never responds.
From that day we never saw tv.
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I made several attempts but in vain. I called your customer care at[protected]. They said that they can't do anything. I don't understand why they can't do anything. Block that number which can't register a complaint or give an email id.
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I request you to pay a compensation for stopping my connection for one month and 5 days and for the mental torture. I think you should intimate your staff to provide me my documents, bill including the expenses of my rs.1300/- and necessary documents.
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You also ensure that at the time of payment they give me a legal and valid receipt.
I request you to take necessary action as soon as possible and ensure that your agents give us service properly
Yours sincerely,
Prithviraj jain.
My contact info
Prithviraj jain
Dhanlaxmi apartments
2nd floor
Chinnabazaar
Nellore- 524 001
Mobile no. [protected]
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This is the previous mail i have sent 3 or 4 times to you.
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After that i got a call from [protected] on 10/01/2014 at 17:28pm. Call summary 3 min 55 sec.
They said they cant do anything.
I called 7 times on that number
10/01/2014 14:47 6 min 49 sec
11/01/2014 11:33 3 min 11 sec
11/01/2014 11:38 1 min 32 sec
11/01/2014 16:53 4 min 29 sec
11/01/2014 17:58 0 sec
11/01/2014 17:58 3 min 19 sec
12/01/2014 08:50 4 min 25 sec
They said they can't do anything.
Block that number which can't do anything. It's useless to keep that number which cant even book a complaint.
So, i thought to call head office number [protected] 6 times in vain.
11/01/2014 17:05 16 min 0 sec
11/01/2014 17:39 41 sec
11/01/2014 18:02 15 min 48 sec
11/01/2014 18:49 3 min 6 sec
11/01/2014 20:39 55 sec
12/01/2014 08:48 1 min 53 sec
Every time i did not talk to any of your staff. In the first and third case, i was kept on hold for more than 15 minutes.Only mobile balance is wasted.
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Is this your standard of service? This is not at all good.
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So i went to act city head office at sunday market. In room no.202 mr.Satish talked without respect.Again same story. I cant do anything.
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It means if any of your customer have a problem and he wants to register a complaint, the thing your staff say i cant do anything.
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I am fed up sending mails to you.
This is the last mail i am sending. Release my connection before today evening or else i have to proceed in a legal way.
Lastly provide me following
1) my connection
2) details of 1300
3) form xerox
4) agreement copy
5) the reason o[censored]n installing my connection
6) why are they asking 780/-
7) compensation for mental torture and wasting my time and money.
8) please provide a number or a officer who can do something.
I am fed up sending mails to you.
This is the last mail i am sending. Release my connection before today evening or else i have to proceed in a legal way. Your's sincerely,
Prithviraj jain.
This is the mail i send to [protected]@acttv.In, [protected]@acttv.In and [protected]@acttv.In.
I request you to help me get back my connection.

Pruthviraj jain [protected]@gmail.Com
Jan 14 (6 days ago)

To helpdesk-act
Sir please take some action. It has been 46 days since we saw tv.
Please sir release my connection


Helpdesk-act
Jan 14 (6 days ago)

To me
Dear pruthviraj jain,

Please accept our apologies for the inconvenience caused to you.

We would like to inform you that, we have escalated the issue to our nellore department. So that they will get in touch with you very shortly. Kindly bear with us until such time.

Thank you for your patience


Pruthviraj jain [protected]@gmail.Com
Jan 14 (6 days ago)

To helpdesk-act
Sir,
First release my connection. These apologies are of no use.


Pruthviraj jain [protected]@gmail.Com
Jan 16 (4 days ago)

To helpdesk-act
Please take some action. Today is the 49th day.


Pruthviraj jain [protected]@gmail.Com
Jan 16 (4 days ago)

To helpdesk-act
I talked to mr.Mohan of your company. He said that he would not release connection whatsoever.


Pruthviraj jain [protected]@gmail.Com
Jan 17 (3 days ago)

To helpdesk-act
Today 50th day


Pruthviraj jain [protected]@gmail.Com
Jan 17 (3 days ago)

To helpdesk-act
Sir today 50th day but no anybody result from u r side


Pruthviraj jain [protected]@gmail.Com
Jan 18 (2 days ago)

To nodalofficer, helpdesk-act
Today 51st day passed no reply no result from u r side thanks for customer service


Pruthviraj jain [protected]@gmail.Com
5:01 pm (3 hours ago)

To helpdesk-act, nodalofficer
No reply no action