ACT Fibernet — faulty service -

Kiran R S

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560004
Website:	ACT

Act internet service has been poor since last 2 months.. We have multiple complaints and are always promised to resolve in 24-48 hours.. And they have resolved the same..

I have a client waiting for one important delivery which is key to their business..

Here i have now internet issue and the call center confirms there is no technical team who can resolve this.. From my earlier complaint i was advised by one of act employee that there was an issue in my locality.. Do they not have responsibility to own the issue and resolve.. Every now and then seems like i'm spending time to report an issue than concentrate on my deliverables..

They have charged me service for all days in the month whilst they have not provided service.. Can this be looked into as i'm not worried about of additional charge not concerned of internet not working which has financial impact on my earnings.. Please review this and advise

+2 photos

Was this information helpful?

No (0)

Yes (0)

Related ACT Fibernet reviews

View all 4526 ACT Fibernet Reviews

Comments

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Hi Kiran,

We are sorry for this. Please share your contact number and we will get in touch with you.

Regards,
ACT Fibernet

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Hi Kiran,

We are extremely sorry for the unpleasant experience. We will get in touch with you and set things right.

Regards,
ACT Fibernet

Kiran R S's [Complaint's author] reply, Oct 11, 2017

Hi, even after 24hrs the internet service is not available.. please refund the money of the modem.. I will switch to Airtel as they are 200% better.. it's still not working.. thanks to team ACT for being so proactive.. I get a message that the complaint I raised on 10th October is closed.. my number is 9886044633.. ACT as I said is never customer focused and rather looking at increasing customer database.. service is pathetic.. can you help me refund as I will go to another service provider.. I'm fed up complaining as you guys are useless..I received the below message from ACT.. you guys are fraud..

Dear patron, ticket no 10212442210 is closed. Please share your feedback
5-Excellent
4-V.Good
3-Good
2-Fair
1-Poor
N - to REOPEN complaint
Reply to 7893511150. Team ACT