[Resolved] ACT Fibernet — FUP Fraud | |||||
I have been using since they started providing service in my area (Mandaveli, Chennai). I am entitled to 90GB data @ 40mbps speed. Up until September 2016 everything was fine. last two month the FUP usage was crazy. I did not take any steps. I saw all the reviews and complaints about the scam. So once my FUP of 90 GB reached this month and only 5 days pending for the next month I reset and bought 21GB to verify my doubts. All the five days I made sure to keep log of what I watched. I watched one movie every night after 9.30 on YouTube for the 5 days and there was just little browsing. The 21 GB was reached when the 5th movie was about to be over. The speed switched to 512kbps. So technically according to them each movie consumed around 4.2 GB which is BS. I know these people will never take responsibility because they are one of the worst service providers. So i immediately requested a disconnection and As of Dec 1st 2016 I am switching to Airtel fibernet. Was this information helpful? | |||||
Jan 16, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Dec 06, 2016 ACT Fibernet Customer Care's response Hi Sandhya, Please share your Customer ID or registered contact number and we will get back to you. Regards, ACT Fibernet | |||||
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