[Resolved]  ACT Fibernet — FUP Usage cheating by ACT

Address:	560037
Website:	www.actcorp.in

I am using ACT BLAZE plan. it has monthly 100 GB of FUP data with 50 Mbps speed limit and post FUP the speed changes to 512 kbps. in this month march i had visited my home town and had not used internet for 10 days, after coming back, within two days my 100 GB data has been shown as used, when i inquired, they said i had downloaded more than 90 GB of data on my Laptop in two days with 4-6 hours of time span each day which is never even possible. My laptop has only 5 GB of hard disk free space available. it is a clear case of data cheat from ACT. I raised complaint and without proper analysis, they try to close the complaint. Their only in a intention to close the complaint. Pathetic technical team. they are not understanding a simple logic that 90+ GB data cannot be downloaded in 5 GB of free space laptop hard disk. it is a FUP scam that ACT is doing. they are having a faulty data monitoring system and are blaming customers for excess usage. The ticket is still in open state and it has been a week

My Ticket No: [protected]
User ID:[protected]

Regards
Arunkumar Vikram