ACT Fibernet — horrible service - no response neither on phone nor on email

Address:

Chandralayout Bangalore, 560040

I am resident in ChandraLayout Bangalore. First it happened a month back, when the service went off for 4 straight days.
Second time it happened a week back, service was off for 3 days.
Now it’s happening regularly during night times right after 11:30 pm. I won’t get connection till morning 8:00 am. I believe these so called Act providers, are so inconvenient and bother less even to look at the problem. They have provided the common connection hub at a local shop which I believe shuts off their power by 11:30 pm. So we won’t get any kind of connection till the shop opens. This is one of the most ridiculous and careless customer service from Act.
We as consumers are literally wasting money on a connection like this. The payment was s scheduled right on time as money is much more important than the type of service they are providing. We are working IT employees and without internet we can’t even do anything.

Hoping some responsible individual to look at this problem immediately and provide a solution.
Email me for ID: hayagreev.[protected]@gmail.com