[Resolved]  ACT Fibernet — Intervention with Power Meter by onsite engineer fetched to meter failure and high bill

Address:

Bangalore, Karnataka

Hi, Hope some one could help from the Complaint Board team. This is an ongoing issue since April and ACT people are not responding/addressing my issue. I spoke to CSR's (many), Nodal Team (Kavya, Kiran, Ravi, praveen, Suresh and so on) members but are of no help. I call them almost every 2 days and they keep giving me one or the other excuse without giving me a solution. They say us that they will get back in few hours but that few hours will never come. All they do is - They give false promises and get rid of the call without a solution. Almost every one in the nodal team knows my name and they recognize me with my name and they ll run out of giving excuses and say that they are still looking into the issue (since 3 months). I have sent emails and tried to get in touch with them on the phone- but they are careless. I waited for long and listened to their excuses and have no patience to prolong this. This has to be actioned immediately else I will take this to Civil Court if needed and will explain how they are treating customers. ACT gives a good speedy internet (thats the only benefit) but they are very poor in customer satisfaction and they dont address customer issues at all. They may be targeting and focusing on sales and gaining new customers but not retaining the ones who are already taken up their service. I am not judging ACT here but atleast a new customer should not experience these issues as ACT will show you what Pain is once subscribed. I have emailed ACT my issue on may 2nd which i will be attaching the same here in JPEG format for your reference along with the chain of emails and documents/complaints made with BESCOM. When i emailed ACT on may 2nd, i got response only on May 28th.This shows how the service is. I also have all the calls recorded. If needed i can send all the calls list which i spoke to ACT CSR's, Nodal team and Claims department. Kindly help me to get solved ASAP. Regards, Praneeth Reddy [protected] [protected]@aol.in