ACT Fibernet — Junction box not removed from my flat wall which is causing inconvenience to us

Address:	Chennai, Tamil Nadu, 600028
Website:	ACT FIBRENET

MY A/C NO.1266317( In the Name of S.MANOJ SRIVATSAV) .My Internet connection was cut without no reason on 09.11.2015. I tried to register a complaint with ACT FIBRENET, CHENNAI, in their Phone No.[protected].But always their line dead.I finally made complaint on 12.11.2015.After several complaints since I was not satisfied with their service I told them to disconnect it immediately & refund the amount paid by me in advance.They disconnected it only on 27.11.2015. The Junction Box was fixed on my Flat wall with Electricity Connection was taken from my house line.I registered serveral complaints to disconnect the Electricity Connection from my house as I no longer use ACT FIBRENET & it was already disconnected.But, no response from ACT FIBRENET.So, I called my Electrician to disconnect Electricity connection from my house by paying Rs.100/- to him(Though it is the duty of Act to do this job). When I gave the Request to ACT on 12.11.2015, I told them to 1)Disconnect my Internet Connection 2) Disconnect Electricity Connction from my house 3) To remove the JUNCTION BOX from my Flat Wall which is causinh inconveinence to us. But, till date the Junction Box is not removed from my Fla wall.We are not able to open our Windows because their cables running through our windows.5, 6 cables taken from Junction Box to give connection to other houses are running through our window & it tagged to our Water Pipe Line.Because of their unauthorised & poor cabling work now my Water Pipe Line is falling on top of my windows.I have made several complaints to them.I also contacted Customer Care several times.They simply say your complaint is being escalated to the concerned team .My complaint will be attended within 24 Hrs.But, many 24Hrs.have gone. My complaint is not yet resolved.I have never seen such a callous & irresponsive manner in which a customer is treated by a Private Internet Service Provider. I request you to take up my complaint with ACT FIBRENET & Make them to 1) Remove the Junction Box from my flat wall 2) Refund the proportionate advance rental paid by me, immediately. I hope your intervention in this matter will resolve my complaint .