[Resolved]  ACT Fibernet — Limited or no connectivity.

Address:

Hyderabad, Andhra Pradesh

I have been a beam telecom customer for the past 3 years and you can check my record have never defaulted on my payment. I am complaining from past half month for limited or no connectivity issue but this has not been fixed. Before I proceed further here are the details of my complaints made DATE Ticket No issued Remarks [protected][protected]-------- Sept 17th[protected] Not Resolved Sept 25th[protected] Not Resolved Sept 27th 2014 (2 calls made[protected] Not Resolved Sept 28th 2014 (2 calls made[protected] Not Resolved Sept 29th 2014 (2 calls made[protected] Not Resolved Sept 30th[protected] Not Resolved Oct 1st[protected] Not Resolved Oct 1st[protected] Not Resolved Oct 2nd[protected] Not Resolved Also I want to point out few things more about the customer service people. They are very impatient and sometimes do not listen properly to what the consumer is saying. I have asked the customer service people so many times that I want to speak to higher authorities they always tell that they are really busy and will arrange a call back and this never happens. It is we the customers who pay for their jobs and they do not have time to listen to customer grievances. I have wasted lot of money on calls and they put me on hold for so long and also even though I have internet service at my home I had to go to internet cafe and use the internet thus paying extra out of my pocket. Lastly I want to say I m really fed up with Beam telecoms casual attitude if they cant provide me proper service they can let me know I will be more than happy to disconnect my connection and go to hathway who is providing 50 Mbps Speed for 1000 bucks with same download limit of 60 GB. I want someone from beam to contact me and let me know what is the progress. My name is Syed Salahuddin Ahmed. My mobile number is [protected] Eagerly awaiting a favourable response.