[Resolved] ACT Fibernet — New Connection - Non activation

guruuraja

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

I have paid Rs.1241/- (Rs.550 for installation charges & Rs.691 towards internet subscription charges) on 11.02.2015 Bill No.321893 dt.11.02.2015, Invoice No.596215. Till 17.02.2015, I have made complaints against non-connection and every time they were promised that within 24 hours the issue will be resolved. But no body bothered to update me the status and when they are finally going to give me connection. Today I have sent a mail serving final notice. It is not the question of money. It is more to do with responsibility. Now they are giving me information that the box in my area is full and they are making alternative arrangements. Why can't they check their capacity before going for new connections. One Krishna gave his mobile No.[protected] for any help. It is always out of coverage area.

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Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Feb 18, 2015

ACT Fibernet Customer Care's response Dear Customer,

We regret the inconvenience caused. Thank you for sharing your details. We will look into the issue and get back to you.

Warm Regards,
Beam Fiber

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Comments

vinayoct26

from Hyderabad, Telangana

I have paid Rs.1280- (Rs.550 for installation charges &amp; Rs.730 towards internet subscription charges) on 21.04.2015 Till today i.e.24.04.2015, they have not activated my account . I have made complaint# 16684471 against non-connection and every time they were promised that within 24 hours the issue will be resolved But every time getting message that ticket was updated with current status .Almost i have called them 5 times like this . Finally Today i got call from customer care stating technician will be sent to your home and credentials will be sent through SMS ., but i didnt get any SMS .But i got SMS stating that my ticket was closed . Not sure how these people will close this case without fixing the issue .Just these people are not doing their job properly . It is not the question of money. Just they are playing with customer's time and observed that they are having zero responsibility towards their duty .