[Resolved]  ACT Fibernet — No internet from 3 days - harassment service from act

Address:560037

Hi act,

I have registered that broadband service not working from 21st dec 2016, 1:00 am and i was told it will be resolved within 24hrs but its been 3 days internet is not working in-spite of calling customer care service several times and on 23rd dec act service engineer mr. Gireesh ([protected]) has closed the complaint and told act that connection is working but it was not working.

I request act to take action on such engineers who don't work and close the complaint and at last customer only have to suffer.

I have just taken the act fibernet connection on 2nd dec 2016 and this is the pathetic service i am getting from act.

I request new connection guys, please choose airtel broadband.

My username of act is[protected].

Regards,
Srikanth tiwari.
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Jan 27, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Dec 23, 2016
ACT Fibernet Customer Care's response
Hi Srikanth,

We apologize for the inconvenience caused, we will get in touch with you.

Regards,
ACT Fibernet
Complaint comments 

Comments

Rmn: 9677286InterAct Internet in chennai is not working for 6 days. No response on the status of the complaint raised so far. In chennai after vardha several disruptions had been there. But all of tgem are restored . internet from act is still not restored.
There have been no internet for last week and your customer care of always busy and can't even contact you when I last contacted one of your worked said it will return in 24 hours and it's already a week.i need a reply ASAP

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