[Resolved] ACT Fibernet — No internet since a week and no solution at all

vlsimujtaba

Address:	Hyderabad, Andhra Pradesh, 500064
Website:	actfibernet.com

Dear sir,

I am Mujtaba Ahmed from Hyderabad and my registered email id and mobile no is [protected]@gmail.com / [protected]...

I am raising a complaint on a daily basis to beam and they say the problem is from their end and the technician will solve but none of them has resolved the issue since sunday.

I request you to resolve it immediately or else I have to go to the consumer court.

Regards
Mujtaba

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May 11, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2016

ACT Fibernet Customer Care's response Hi Mujtaba,

We apologize for the inconvenience caused, we will get in touch with you.

Regards,
ACT Fibernet

Sep 08, 2016

Updated by vlsimujtaba Dear sir,

I got a message today that the issue is resolved but it is not and I sent the same message to the provided number. The message is mentioned.below...The issue is not resolved at all.Kindly look into it on TOP PRIORITY

Regards
Mujtaba Ahmed
[protected]
[protected]

Dear Customer, Ticket No [protected] is Resolved. Please reply to [protected] with your valuable feedback
5-Excellent
4-V.Good
3-Good
2-Fair
1-Poor
Else, In case the issue still exist, please forward this SMS to [protected] to reopen the ticket.- ACT Fibernet

Sep 09, 2016

Updated by vlsimujtaba Dear sir last night (8th sep 2016) the issue got resolved and this morning (9th september) again the same issue persists.I am putting the same message across...I.need a permanent solution please do the needful...Till now in 4 months there was no problem with beam and from last week it has started and it is stopping my work...

Regards
Mujtaba Ahmed

Dear Customer, Ticket No [protected] is Resolved. Please reply to [protected] with your valuable feedback
5-Excellent
4-V.Good
3-Good
2-Fair
1-Poor
Else, In case the issue still exist, please forward this SMS to [protected] to reopen the ticket.- ACT Fibernet

Verified Support

Sep 09, 2016

ACT Fibernet Customer Care's response Hi Vlsimujtaba,

The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in.

Regards,
ACT Fibernet

Sep 10, 2016

Updated by vlsimujtaba Dear sir,

I am again facing the same issue since morning. Why is this happening, Request you to solve immediately.

Regards
Mujtaba Ahmed
[protected]