ACT Fibernet — Non-installation and poor service

Address:

Bangalore, Karnataka

Hi, I applied for ACT broadband connection on 3rd September and this guy by name Vinod came home & collected Rs. 7140 (6+1) for ACT Blaze connection, with a statement that the connection would be setup in 3 days! 3 days has turned to 13 days and still no call/mail regarding the installation status. They have a customer care number which takes more than 10 mins to connect, this is a paid call and not a toll free. Once we're through this patience testing minutes, we're connected to the executives who have a standard verbatim of "oh! this had to be done in 3 days, we have crossed the TAT and we'll get back in 24 hrs, we've taken a complaint and will work on this asap" and many more such one-liners. I feel these executives don't even know whats happening and are just there for namesake. The complaint that is supposedly registered doesn't have an acknowledgement mail or message. And we've been calling the customer care almost twice a day. One Mr. Bhavik had the audacity to question us back regarding the complaint. Earlier had thought that BSNL broadband is worst in customer service but atleast they work on it in a day. Now I called this nodal officer on 42840044 and he tells me he'll get back in 1 day and mind you this also took me 15 mins to connect. Wanted the connection ASAP as we're dependent on this for many official purposes. Seriously harrowing experience for a customer. Wondering how much more we need to bear once the connection is setup. Please respond or if there is a better ombuds/consumer forum let me know. We need redressal/action at its earliest. Also wanted to know who is the governing body for such matters or escalation.