[Resolved]  ACT Fibernet — not getting proper internet connectivity and customer care feedback is pathetic

Address:

Hyderabad, Andhra Pradesh

sir, i am using beam fiber internet connection since 26th august 2014 with a plan of Rs 2657/- for 6 months and not even a single day since the day of installation i have received proper/good internet connection. i have called customer care 100's of times and tried to complaint regarding this issue but there was no proper feedback from their side and most of the times when i tried to contact their manager through customer care i was always put on a hold for more than 15 minutes and finally after tiring i have to cut the call. is this the way to deal with customer queries ???? my user name is "vishesh.[protected]@gmail.com" and account id is "779186". on any of my complaint i got no response ever from beam customer suport and none any technician was sent to my address to rectify my problem. please help me out from this problem immediately and kindly refund back me my amount. Rinki agarwal [protected]