[Resolved] ACT Fibernet — not installed my connection since 15 days but taken full payment for 14 months plan still no connection

Praveen Kumar Kalburgi

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500018

This is praveen kumar, my act account number is[protected], i have paid for the 12 +2month plan of act and i have submitted the necessary documents also on[protected] on last monday, 15 days passed but installation is not done and not even any call from your team. I have called up customer care nearly 20 times and mailed to nodal team as well but still result is zer0. I don't want to connect with act anymore.. Disconnected my act and refund me my money back..

The service of act is worst and customer like us will have to face problems due to your service, who have chosen act knowing from the google or your ads.. I'm excepting a proper response from act asap.. Waste of time and money to have the connection with the act.

Regards,
Praveen kumar.

Was this information helpful?

No (0)

Yes (0)

Dec 11, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

ACT Fibernet Customer Care's response Dear Praveen Kumar Kalburgi,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

Verified Support

Nov 05, 2018

ACT Fibernet Customer Care's response Dear Praveen Kumar Kalburgi,

We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance use our Mobile App (http://is.gd/actapp ) or mail us on: [protected]@actcorp.in.

Regards,
ACT Fibernet