ACT Fibernet — o huge delay in refund and frustrating customer service responses (over a month)

Address:	Hyderabad, Andhra Pradesh, 500030
Website:	www.actcorp.in

Hi,

I deeply regret to write an email about pain i have to go through for getting a refund from act. I have applied for an internet connection and paid amount 12, 400 rupees, being a loyal customer i did not hesitate twice to pay the amount. And then i have waited for over a month, since the installation is not done i asked for refund and i haven't received my money even after a month of follow ups. Customer service response is always the same that refund is pending for approval and it needs 10 more days which is extremely frustrating for me, by looking at the number of calls i am making to act every one around me in my office are pretty sure about not taking an act connection for their home.

Details about me:
Name: hareendra sura
Email: [protected]@gmail.com
Mobile: [protected]
Ticket number: [protected]

Date of application: april 20, 2018
Date of payment : april 26, 2018
Date of cancelling request : may 10, 2018 (After waiting for 30 days)
Date on which account details taken : may 17, 2018
Date today: jun10, 2018

Thanks,
Hareendra