[Resolved] ACT Fibernet — refund on service not provided

rharya

from Noida, Uttar Pradesh

Address:

560079

Hello act team,

As you may know. I was a customer of act until december. I had to disconnect act service because of internet service was down from 16th december 2017.

As a result, i expect you kindly refund the difference in amount rs. 1216.96 /-

In reference to complaint :

Dear subscriber,
We have received a repeat call on the existing ticket.
Ticket no : [protected]
Ticket category :broadband-complaints
Ticket date: 16-dec-17
We will expedite resolution
Regards,
-act fibernet.

Below is the breakup :

Total number of days in december 2017: 31

Considering rs 2358 for 31 days is rs 76.06 / day.

31 - 15 (Till dec 15 i had internet connectivity) = 16

So, 16 * 76.06 = rupee 1216.96

Was this information helpful?

No (0)

Yes (0)

Mar 9, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

ACT Fibernet Customer Care's response Dear Valued Customer,

We apologize for the inconvenience caused; we will look into the matter and make every effort to assist you.

Regards,
ACT Fibernet

Feb 06, 2018

Updated by rharya Hello ACT Fibernet,

When Can I expect an Update?

Mar 16, 2018

Updated by rharya Hello Hathway Team,

Since I have received Jan and Feb Month Bill. I believe it would not be a problem to generate March bill.

Please check your internal records and revert back the bill for March 2018.

Filed a complaint in https://consumerhelpline.gov.in : Complaint ID : 642908