[Resolved] ACT Fibernet — Reg the billing and disconnection. | |||||
Hi, I am Rudra Prakash, ACT Fibernet Account[protected], user id : 11940622 I made frequent talks to the ACT customer service (in Dec'16) for my previous cycle (Apr'16 to Dec'16) and requested to disconnect the connection once the subscription is completed (6 months + 1 month free). Without any intimation, they have turned the 6 months plan to 1 month plan and sent a mail/message to pay the one month due for Jan'17. I again called ACT customer service, ACT representatives promised to pay 6 months subscription fee and the bill generated for Jan'17 will be forfeited from the subscription (Rs 5994 payed for 6 months + 1 month free on 23rd Jan'17). Please see the attached proof of the bill payment. Now, from the past one week, ACT sent continuous messages that the service will be disconnected and today it is disconnected. I called the customer service and today the connection again reestablished at 8pm, 21/02/2017. My question are ... 1. Why ACT not having a common communication within the representatives. 2. Dont they have any discipline to follow the request raised by the customer. (I asked to stop the connection after my initial subscription is completed, but they didnt, changed from 6 months to 1 month subscription without any intimation). 3. Why ACT asking me to pay the bill of Feb'17 as I am already in new subscription plan (6 months + 1 month free). 4. Customer representative doesn't know what are all the plans showing in the app. 5. Why cannot ACT maintain a toll free number, where their representatives are always busy and wasting our hard earning money to reach every time to ACT. Holding the call for many minutes. 6. ACT will pay the money for today's disconnection fee (21/02/2017)??? Thanks, Rudra Prakash. S. [protected] Was this information helpful? | |||||
Mar 8, 2017 Complaint marked as Resolved As of now, no further messages or disconnection mails received after the complaint is raised. Thanks for the Support (Consumer Complaints).
Thanks,
Rudra Prakash. S. customer support has been notified about the posted complaint. Verified Support Feb 22, 2017 ACT Fibernet Customer Care's response Dear Customer, We sincerely regret the inconvenience caused, we will get in touch with you. Regards, ACT Fibernet Feb 22, 2017 Updated by rudprka In Chennai, we had the cyclone on Dec, 16 and a rebate of Rs 200+ was provided to me on the top-up of my 6months subcription. In that case, obviously my tenure should increase ... But it is not happened. As per attached message (ACT_message1), i received a message from ACT to pay a bill of 811/- on 18/01. After talking to the customer service of ACT, I paid a subscription of Rs.5994/- (6 months + 1 month free) on 23/01 and received a message for the payment.Agian on 24/01, as per the attached message (ACT_message2), they messaged to pay 1091/- as last invoice amount and also showed a due amount is Rs. -5183 (means they reduced 811 from 5994) ... So it tells that they deducted the earlier 811 from it. Again on 16/02, I received a message (ACT_message3), saying I need to pay Rs.1378/- immediately, otherwise my they will disconnect the service. It is also mentioned, ignore if already paid. ... as normally we receive fake messages, I ignored the same ... I didnt received any call from the customer service too to intimate on it ... On 21/02, received a message as "Your service is deactivated due to IV-Payment over due. Your last invoice amount is Rs 6893/- and due amount is Rs 1378". ... I didnt understand, where ACT knows all the magics of numbers ... how come my due increased to 6893 and also due amount to 1378 ... I strongly recommenced, these business people sucks all the blood of customers ... where these type of companies should be sacked as in Western countries ... As we are poor Indians, we need to near these kind of business making people ...    Feb 22, 2017 Updated by rudprka On 21/02, received a message as "Your service is deactivated due to IV-Payment over due. Your last invoice amount is Rs 6893/- and due amount is Rs 1378". ...I didnt understand, where ACT knows all the magics of numbers ... how come my due increased to 6893 and also due amount to 1378 ... I strongly recommenced, these business people sucks all the blood of customers ... where these type of companies should be sacked as in Western countries ... As we are poor Indians, we need to bear these kind of business making people ...  Verified Support Feb 28, 2017 ACT Fibernet Customer Care's response Dear Valued Customer, The above mentioned grievance has been resolved. For further queries you can contact us on [protected] & helpdesk.[protected]@actcorp.in. We have upgraded the plans for Chennai for the month of March 2017 only as a small token. Regards, ACT Fibernet Verified Support Mar 06, 2017 ACT Fibernet Customer Care's response Dear Customer, Sorry to know about your experience. Please share your Customer ID or registered contact details for us to assist better. Regards, ACT Fibernet | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
4525
Pending
514
Resolved
2325
+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
View all ACT Fibernet contact information
However the amount due shows as -12, 000
Please advise me on whats wrong with the FUP and why it has not reset at the turn of the new month