ACT Fibernet — regarding my application for new connection

Address:

Hyderabad, Andhra Pradesh

Sir / Madam, this regarding my application for a new internet connection from the beam-fibre network.The details of which i am giving below. Name : [censored]al Pande Receipt # 65075 (as provided to me) My registered Phone # [protected] My e-mail Id :[censored]al.pande.[protected]@gmail.com Address: H.No:[protected]/A/e, near Rly.bridge, Tilak Nagar, Hyderabad(a.p)-500044 i applied for a new internet connection on 6th Jan 2014, under the condition that it must come from front side of my residence.After repeatedly confirming about the same, i completed the formalities of filling the application form with a payment of Rs.3702/- (under the plan of 4Mbps) on the same day. But the concerned technical team visited my residence, expressing their inablity to give the connection from front side of my residence.Only thing they informed me that the connection can be given from back side of my residence(which i informed them that that is not required for ).In such a case i maid a complaint to the toll-free number as well as nodal officer and asked to give me a connection as i required or return my application amount ( of Rs.3702/- ) After making the complaints repeatedly to their toll-free no.(5-6 times atleast), even e-mailed the complaint to the concerned nodal officer, i got a reply that my case was being looked into personally by nodal officer.Now roughly 23 days are over.Still no one has contacted me, nor i received any refund of my amount. hoping to get a favourable reply from you soon, Mrs.[censored]al Pande (Hyderabad)-AP