[Resolved]  ACT Fibernet — Shifting of connections : Account ID : 616524

Address:

Bangalore, Karnataka

i had an existing connection Account ID -616524) and requested for shifting for a new address .With out technician visit ACT customer care said "We would like to inform you that as per the update from the team shifting cannot be taken forward as the new location is non feasible area ". But when i applied a new connection to the new address i got it. ACT is taken installation charge again.i have followed for more than a month to give the reason why i requested for shifting they didn't do but for a new connection they did it . Please find the whole email trail. [protected] Forwarded message[protected] From: Jaya Chandra Muni <[protected]@gmail.com> Date: Thu, Jul 10, 2014 at 8:19 PM Subject: Re: [Ticket#[protected]] Shifting of connections : Account ID : 616524 To: HELPDESK-ACT <[protected]@acttv.in> Gentle Reminder before i will proceed with consumer court. if i will not hear the reason why it is being said "non feasible" for shifting of my existing connection. the same time in my apartment already people are using ACT and still people are getting new connection. Regards, Jay On Wed, Jul 9, 2014 at 2:54 PM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear Jaya chandra Muni, Thank you for writing to us, We regret for the inconvenience caused to you.Thank you for writing to us, We regret for the inconvenience caused to you. We would like to inform you that we have escalated your request to the concerned department and we will revert back once we get an update. Kindly request you to wait till then. Thank you for your patience. Regards Kiran Kumar Nodal Desk 07/09/2014 13:00 - Jaya Chandra Muni wrote: please update me the status?/?? On Tue, Jul 8, 2014 at 4:49 PM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear jayachandramuni, Thank you for writing to us, We regret for the inconvenience caused to you. We would like to inform you that we have escalated your request to the concerned department and we will revert back once we get an update. Kindly request you to wait till then. Thank you for your patience, Regards Kiran Kumar Nodal Desk Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype 07/07/2014 10:30 - Jaya Chandra Muni wrote: what non sence already people are using in the same appartement. can you call me. Regrards, Jay On Sat, Jul 5, 2014 at 2:13 AM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear Jayachandramuni Thank you for your request. Thank you for your enquiry, we regret to inform you that currently our services are not available in your area. We are putting our best efforts to make our services available in your area. We will intimate you once we are ready to serve you. In case you need any further assistance please write to us or call customer care[protected]. We look forward to serve you soon. Thank you for your patience. Thanks, Regards Praveen Kumar, C Nodal Team, Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype 07/05/2014 10:30 - Jaya Chandra Muni wrote: How many time i will check. i said there are many flats in my apartment using ACT broad band. then why the false statement you have given said that non feasible area to shifting my existing connection. try to resolve this soon else i will move to consumer court. as i am following up with more than a month. Regards, Jay On Fri, Jul 4, 2014 at 10:15 PM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear Jayachandra We regret for the inconvenience caused to you. We would like to inform you that the connectivity issue has been resolved as per the concern technical team. We request you to cross check the connectivity and please communicate to us, in case of any inconvenience. We have every desire to address your needs and provide the best solution available to resolve your issue. Regards Kiran Kumar Nodal Desk 07/03/2014 10:10 - Jaya Chandra Muni wrote: why with out technician visit you have said non feasible to transfer my connection. but when i checked here in my address there are few flat in my apartment is already having the ACT broadband connectivity. kindly re open my case and i need a string reason of not being shifting my connection . On Fri, Jun 27, 2014 at 12:50 PM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear JAYACHANDRA MUNI, Thank you for writing to us, We regret for the inconvenience caused to you. We would like to inform you that as per the update from the team shifting cannot be taken forward as the new location is non feasible. Thank you for your patience, Thanks & Regards, Kavya.NS. Nodal Team. Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype 06/24/2014 23:38 - Jaya Chandra Muni wrote: give me a days when you are going to solve the issues, it is already 13 days over (i sent my first email request on June 11. why this kind of poor service. if you will not server better i don't have any other option left, i have to find the alternate service provider. call me to discus more on my cell -[protected] Regards, Jay On Mon, Jun 23, 2014 at 6:22 PM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear JAYACHANDRA MUNI, Thank you for writing to us, We would like to inform you that the TAT time for the shifting of connection is 15 working days, shifting will be completed within the TAT time. Kindly request you to wait till then. Thanks & Regards, Kavya.NS. Nodal Team. 06/23/2014 01:00 - Jaya Chandra Muni wrote: please update me with the status? what is the SLA On Thu, Jun 19, 2014 at 5:11 PM, HELPDESK-ACT <[protected]@acttv.in> wrote: Dear Jay, Thank you for writing to us. We regret for the inconvenience caused to you. We would like to inform you that we have forwarded your request to concern team & we kindly request you to wait for the confirmation. Request Number :[protected] . Regards Kiran Kumar Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype Call Send SMS Add to Skype You'll need Skype CreditFree via Skype 06/17/2014 21:30 - Jaya Chandra Muni wrote: Hi, from June 11, I am following up for the bellow request, no one is responding. why this kind of poor service. Kindly shift my connection to the new address mentioned bellow on 28/June/2014. FLAT#105, 1ST FLR, BLK -2 SLS SUNRISE SY.NO.70/1 PANATHUR VILLAGE VARTHUR HOBLIU BENGALURU EAST 560066 Regards, Jay On Fri, Jun 13, 2014 at 10:30 PM, Jaya Chandra Muni <[protected]@gmail.com> wrote: kindly respond [protected] Forwarded message[protected] From: Jaya Chandra Muni <[protected]@gmail.com> Date: Wed, Jun 11, 2014 at 9:27 AM Subject: Shifting of connections : Account ID : 616524 To: [protected]@acttv.in Hi, Kindly shift my connection to the new address mentioned bellow on 28/June/2014. FLAT#105, 1ST FLR, BLK -2 SLS SUNRISE SY.NO.70/1 PANATHUR VILLAGE VARTHUR HOBLIU BENGALURU EAST 560066 Regards, Jay