ACT Fibernet — Transfer of connection - worst service | |||
I had applied for transfer of ACT broadband connection from Bangalore, Babusapalya to Koramangala on Feb 8th. The customer service person said i will get a call within a week after checking if the connectivity is available in my location. But I didn't receive any call and when i called them back, they said connectivity is available and i will receive a call to receive the documents. But even this time I didn't get any update for a week and I called the customer care back and got the Executive's contact number. I called him and submitted the documents and paid Rs.300 to him on Feb 19th. I didn't get any update after that and I called them back on Feb 25th and didn't get any proper response from them and promised that I will get an update the next day. But still didn't get any response. I called the customer care lot of times for this transfer and i'm really disappointed with their service. My customer id[protected]. Was this information helpful? | |||
 18 Comments | |||
Comments
even i am facing the same problem i had called them for transfer on customer care line but no response till now Act is the worst please dont get a new connection customers.
my registered mobile no [protected]
my registered mobile no [protected]
I am also facing the same issue. I had raised a request 10days back with Act. I got 2 request ids for my requests viz. [protected] and [protected]. I have not heard from Act even now. I complained to the nodal officer too. This is the worst service i have ever experienced.
I am moving to my new house tomorrow and my connections are not in place yet. Extremely disappointed!
Customer Id: 10416154
Account Number: 179783
I am moving to my new house tomorrow and my connections are not in place yet. Extremely disappointed!
Customer Id: 10416154
Account Number: 179783
Hi, I am moving abroad and would like to swap my ACT connection to the neighbor. Is that Possible?. It's like changing from one room to another room.
Dear Usha,
Please share your Customer ID or registered contact number and we will get back to you.
Warm Regards,
ACT Fibernet
Please share your Customer ID or registered contact number and we will get back to you.
Warm Regards,
ACT Fibernet
Internet goes off multiple times
Customer service is very bad.. Adamant attitude of customer care executives. Disconnected Internet in multiple times in a week, every time they say it will take 24 hrs to restore. very poor customer care I have raised a request to transfer my connection (which is just 300m) on 4th Jun and they said that transfer will be done in a week. But still I didn't receive a response from ACT. When I called the customer support, they said some backend problem and every day they are giving false promises that the connection will be given before end of day and nobody turned out till now to collect the even the documents. I think they wanted the customers close the existing connection and a get a new connection so that installation amount and advance payment can be collected again. VERY POOR SERVICE IN TERMS OF TRANSFERRING A CONNECTION.
Request number: [protected] (got a msg saying that the ticket is closed)
User id: 1461131
Request number: [protected] (got a msg saying that the ticket is closed)
User id: 1461131
I had raised connection transfer request (Ticket No. [protected]) on 30th June 2016.
Till 7th July 2016 (which is beyond SLA of 7 days), nobody contacted me.
I had contacted ACT customer care multiple times and got the response that FEASIBILITY IS DONE AND VERY SOON YOU WILL GET A CALL FROM ACT TO COLLECT THE ADDRESS PROOF RELATED DOCUMENTS.
On 8th July 2016, ACT representative came and collected the address proof and INR500/- towards connection shifting charges.
On 09th July 2016, a new Ticket No. [protected] was created by ACT team for actual connection shifting.
On 10th July 2016, connection shifting team came and told me there is no port availability (I don't know what FEASIBILITY test they did in first 7 days).
I have never faced such a pathetic service.
If they are not able to provide service then they should not collect the connection shifting charges itself.
User Id: 1148346
Till 7th July 2016 (which is beyond SLA of 7 days), nobody contacted me.
I had contacted ACT customer care multiple times and got the response that FEASIBILITY IS DONE AND VERY SOON YOU WILL GET A CALL FROM ACT TO COLLECT THE ADDRESS PROOF RELATED DOCUMENTS.
On 8th July 2016, ACT representative came and collected the address proof and INR500/- towards connection shifting charges.
On 09th July 2016, a new Ticket No. [protected] was created by ACT team for actual connection shifting.
On 10th July 2016, connection shifting team came and told me there is no port availability (I don't know what FEASIBILITY test they did in first 7 days).
I have never faced such a pathetic service.
If they are not able to provide service then they should not collect the connection shifting charges itself.
User Id: 1148346
Dear neeraj_chauhan,
We apologize for the inconvenience caused, we will get in touch with you.
Regards,
ACT Fibernet
We apologize for the inconvenience caused, we will get in touch with you.
Regards,
ACT Fibernet
Dear ACT Fibernet,
Since last 12 days I am getting more or less same response from your Customer Care.
I sincerely suggest to try and improve your service rather than apologizing so politely.
Regards,
Neeraj
Since last 12 days I am getting more or less same response from your Customer Care.
I sincerely suggest to try and improve your service rather than apologizing so politely.
Regards,
Neeraj
Dear neeraj_chauhan,
The above mentioned grievance has been resolved. For further queries SMS TC HELP to[protected] from your registered no.
Regards,
ACT Fibernet
The above mentioned grievance has been resolved. For further queries SMS TC HELP to[protected] from your registered no.
Regards,
ACT Fibernet
Dear ACT Fibernet,
The problem has not yet been resolved.
And thank you very much for the poor service and fake commitments.
Atleast try giving some sensible response to customer's problem instead of blindly closing the tickets without resolution.
I was supposed to get the refund INR500/- from ACT which has not happened till now and your great team is closing the ticket without resolution.
Kindly, have a look at the following tickets:
1. [protected] raised on 16-july-2016
2. [protected] raised on 26-july-2016
Regards,
Neeraj
The problem has not yet been resolved.
And thank you very much for the poor service and fake commitments.
Atleast try giving some sensible response to customer's problem instead of blindly closing the tickets without resolution.
I was supposed to get the refund INR500/- from ACT which has not happened till now and your great team is closing the ticket without resolution.
Kindly, have a look at the following tickets:
1. [protected] raised on 16-july-2016
2. [protected] raised on 26-july-2016
Regards,
Neeraj
Dear neeraj_chauhan,
We have tried calling you, but were unsuccessful. Request you to share an alternative contact number or a favourable time.
Regards,
ACT Fibernet
We have tried calling you, but were unsuccessful. Request you to share an alternative contact number or a favourable time.
Regards,
ACT Fibernet
Dear ACT Fibernet,
This is a very nice and really unique excuse.
Why can't you people utilize your brain in resolving customer issues rather than inventing these foolish statements.
I do have missed call alert facility enabled.
Which means if at all, even by mistake, someone tries to call me and my number is somehow not reachable then I do get an alert for the same via sms.
In last 24 hrs, I didn't got any such sms, which I believe is good enough to judge the reliability of your kind comment in above post.
Regards,
Neeraj
This is a very nice and really unique excuse.
Why can't you people utilize your brain in resolving customer issues rather than inventing these foolish statements.
I do have missed call alert facility enabled.
Which means if at all, even by mistake, someone tries to call me and my number is somehow not reachable then I do get an alert for the same via sms.
In last 24 hrs, I didn't got any such sms, which I believe is good enough to judge the reliability of your kind comment in above post.
Regards,
Neeraj
Hi,
Due to official purpose just we want to change our ownership name to some other name for that ACT guys are demanding 600 rs or full 6 month rent in advance. No address change nothing only name change pl suggest. This is harresment we are new customer we are using this connection from last 3 years .
Gaurav
Due to official purpose just we want to change our ownership name to some other name for that ACT guys are demanding 600 rs or full 6 month rent in advance. No address change nothing only name change pl suggest. This is harresment we are new customer we are using this connection from last 3 years .
Gaurav
Same case here. Only difference is that ACT managed to relocate it after more than a month. Somehow, the ticket was closed stating that it was completed within 7 days when I asked for refund. After furnishing the details, the tickets were still closed without any explanations. Tried reopening multiple times, and contacted customer care who told that they were taking care of it on priority but next day, ends up the ticket gets closed.
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Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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We apologize for the inconvenience. Thanks for sharing the issue and other details with us. We will forward the issue to the concerned team and they will shortly get in touch with you. We assure you that the issue will get resolved at the earliest.
Regards,
ACT Broadband