[Resolved]  ACT Fibernet — Transfer of Request !! God knows if somebody is planning to do it !

Address:

Bangalore, Karnataka

This is to bring to your notice my dissatisfaction with the service provided to me by your Broadband team. To give you a heads up of the issue, I had recently changed my residence and requested to transfer my connection. To my surprise, i get a call the next day from the field team asking my why i want to change the box as there was a box installed on the house where I was staying earlier. After 2 days, I was told that the first ticket is closed as it was raised wrongly ( Wasnt my mistake though). I called back and raised another ticket and I had got a call last Thursday from one of the field technicians asking for the new address rental agreement. I had asked him to get back to me on Friday(28/02/2014). After all these days, I get a call from Chetan from the customer care today mentioning that my connection is disconnected and closing this ticket. He said, he got an information saying I wanted to discontinue the services and hence disconnecting my connection which I had never told. I am unable to figure out, whats the level of support you are offering to your customers. Its more than 19 days since I called in first time regarding the transfer of my connection and I still do not have it transferred it yet. On top of all this, you are keen on disconnecting my connection also as mentioned in this email also. Would appreciate if somebody could look into this issue and get it sorted ASAP, if nobody from ACT is willing to get this fixed by tomorrow, please let me know so that I could go back to my earlier service provider Airtel Broadband which I was using for almost 5 yrs.