[Resolved]  ACT Fibernet — Unable to access internet since 10th August

Address:

Hyderabad, Andhra Pradesh

I have facing problems with my beam Internet connection since 10th August, 2014. I have continuously complaining the same to customer care and they have been closing the tickets without any actual resolution. I have not received a single call from the concerned persons. I have raised 5 tickets with beam customer care in this period and 4 of them are closed without even any intimation and no resolution provided. The existing open Service beam ticket no. is 13528157 which is opened on 18th August and no concerned technician has even called or visited to rectify the issue. I have been calling the customer care thrice a day and every time they say It will take 24 hours to rectify the issue. I am definitely fed with Beam fiber and if this issue is not going to resolve by end of today, I would switch the service provider and also take necessary legal action on Beam fiber. Please take appropriate action on this. Regards, Pavan Kothapalli Registered Mobile Number: [protected] Email Address: [protected]@gmail.com