[Resolved]  ACT Fibernet — Worst customer service - Very rude behaviour & attitude - Worst service

Address:	600086
Website:	www.actcorp.in

Hi!

My name is Fareed Ahmed Javeed. My registered mobile number is[protected]. My user id and account number is 10968597/[protected]. I have been ACT fibernet customer from past more than 18 months. From recent days i have been facing frequent issue of CX port down. The services provided by ACT fibernet Chennai customer care is really pathetic. It is taking them 6 days to resolve the issue. The chennai customer care service employees have very bad tone and attitude of speaking to customer. We can really judge the service of a company where the floor manager himself has very bad attititude. I am sure that MR. KUMAR S (FLOOR MANAGER) will surely help in reducing the issues in ACT as he will make sure that people are forced to quit ACT and look for better service provider. When any customer will talk to him, he/she will quit ACT. So invariably when the number of customers will reduce, the issues will reduce and MR.KUMAR S can sit relaxed. I have raised ticket on Thursday for CX port down issue but it has not yet been fixed yet.. Yes i was angry when i called because i have been following up from Friday morning but still issue is not resolved. Whenever i call, it takes 25 rs for a call as they always keep me waiting and also they always say that the ETA is tomorrow EOD. The Chennai customer care service is so bad that they never pick up calls. I guess they take the receiver and keep it on table so that no call is received. I have been experiencing it from past two months and that is why i have been reaching Bangalore team. I am not surprised to see this happening in Chennai customer care office after speaking to floor manager KUMAR .S. Very soon i am going to shift back my internet provider to Airtel. Chennai customer care service people put us on hold for a long time so that we get irritated and disconnect the call. On Feb 4th, Chennai customer care service was not at all reachable and that us why i had to call Bangalore number and get the nodal officer number and reach him. But still it made no use. My question is that when i dont have services for atleast 10 days in a month then why should i pay the bill for one month service? Also for a service why should i keep calling and following up being a customer. When you people dont value customer, then neither i value your service. I called in today as well for an update and the status is still same. They were asking for 48 hours ETA. Finally i have raised request to disconnect the service. I will now move to better broadband service provider. I know that this email will never reach concern team nor it matters to you guys of one customer has deactivated the ACT service. But i will make sure that i put up my experience in social media and blog about this for sure. I will try my level best to make my friends to avoid such pathetic service

Thanks & Regards
Fareed Ahmed Javeed