[Resolved]  Agarwal Packers & Movers — My Complaint against Agarwal Packers & Movers - MY LR no- G.C-:4402385 towards damage of hold hold items.

Address:

Ahmedabad, Gujarat

I would like to lodge complaint against Agarwal packers & Mover, LR no. /G.C no- 4402385 dated 13th Dec'14, The details are given below, following mail has been sent to their Bangalore / Ahmedabad & Secundrabad office, as a evidence I have all the relevant proof & photograph & their survey report, I would request you to kindly arrange to clear my compensation against damages of the items occured. Email ID & Phone no of the Agarwal packers & movers can be provided as & when required by you. Following email has been sent to your official for your reference:- We are very much disappointed & extremely very sorry to say that I found cheated from Agarwal Packers & movers, specially from Mahinder against my consignment (GC No[protected] dated 13th Dec'14 by paying amount of Rs. 47, 000/- (Rupees forty seven thousand) towards the commitment of proper packing & shifting of items from Bangalore to Ahmedabad for dedicated full closed container (as defined by your Agarwal & packers representative Mr. Mahinder (From Bangalore) as he said items would get initially proper pack with corrugated sheet, then with plastic roll & electronics items TV/LED & refrigerator / washing machine with wooden pallets, based on his commitment & Agarwal loyalty we had placed order to him though his charges was higher than other agencies. Whereas when we have received the consignment on 18th Dec’14 at 7:00 PM, we are very shocked after seeing that our materials has arrived along with some Faridabad consignment, secondly some of the materials were also found missing. Local service agent (Mr.Surender) was not cooperative; he said you may talk to anyone. However I would like to share some my bad experienced with Agarwal packers & movers:- 1) Ahmedabad representative (Mr. Surender) said vehicle would not enter to compound until & unless you first clear the balance money. 2) We paid the amount by cash, moment we saw our items with inferior quality of packing & most of the item were found without the plastic wrap, 48” Samsung LED Smart (3D) TV, there was no wooden pallet packing as commitment. Since I paid huge amount, we do not want to accept any kind of compromise in terms of quality work, never expect shared shipment with other items. During unpacking even your representative (Mr. Lokesh) has found damage on some of the items, & he also agreed with packing quality was below standard, your surveyor came & he also admitted that packing was inferior quality & since it was shared with some other consignment is the only cause of damages, it is also written on surveyor report. Pl find attached herewith Agarwal packers & mover surveyor report towards the damage occurred. I did not get any support from neither from Bangalore representative (Mr.Mahinder) nor from (Ahmedabad representative - Surender). He was least bothered & said you can talk to any representative, however when I asked for Ahmedabad email id & Branch manager detail to lodge my grievances, he said I do not have, neither he has given Branch manager name or no. Due to such ignorance we have directly rushed to your Ahmedabad office & met with Branch Manager (Mr. Somvir). After discussion with you, had finally given assurance necessary action would be taken based on surveyor report of making reimbursement. Pl find attached herewith the surveyor report minimum estimate is close to Rs. 20, 000/- against the damageoccurred. Though Mahinder (i.e your Bangalore representative) took the money for full container shipment, some of the our items they have unloaded at Pune, instead they loaded with some Faridabad consignment, relevant snap attached obtained during night which you can see in the vehicle found at rear side of our items. Damage occured in following items:- 1) Damage in Honda Activa (2 wheeler) (Handle & front & side body dent) 2) Both the double bed damage occured 3) Jumbo suitcase damage 4) Refrigerator dent 5) New cloth stand found damage 6) Sofa set & setty damage 7) Cycle damage. 8) Utensils dent 9) Some of glassware items were broken All the above things has been shown to your surveyor. Pl arrange for the reimbursement at the earliest. Thanks Ashok Khare [protected]