Agarwal Packers & Movers — Unethical: car damaged by driver during relocation; no response nearing 2 months

Address:	400610
Website:	www.agarwalpackers.in

This is regarding the damages caused to my 4 wheeler (tata vista), by agarwal packers & movers, while transferring from noida to thane (mumbai) via gc no. 4479494. picked up from noida on 22nd october 2016. delivered at thane (west) on 3rd november 2016.
I was very much surprised and disappointed to receive my 4-wheeler (at thane) in a such a bad condition and incurred huge financial losses due to following damages caused on my vehicle:
1. vehicle was run for 605 kms, which in any way was not acceptable. so far, i have spoken to many persons in agarwal packers & movers. but no one has bothered to give any explanation. (pick up reading at noida – 30, 502 kms; delivery reading at thane – 31, 107 kms). i have the pictures of meter reading, along with drivers at the pickup point and delivery point.
2. the fuel tank was empty at time of delivery. whereas, at the pickup, the fuel tank was filled with more than half tank (around 25 litres of diesel).
3. battery was completely discharged at time of delivery and i was unable to start the car. i called exide call center for “jump starting” the vehicle and took the car to recharge the battery and now it is working normal. this costed me rs. 200/-.
4. the steering was vibrating while driving and engine was making undesirable noise, which i complained during my test drive at the time of delivery (i have pictures with complaints written during delivery). since, no one attended my complaints from agarwal packers & movers (even after many followups with mr. lalit mishra, mr. reddy at hyderabad) after 2 days, i took my car to tata motors authorized service center (fortune motors, wagle estate, thane (west), where, i was told that a severe hit has occured on the bottom metal gaurd plate, due to careless driving, which in turn has hit & damaged the steering rack and oil sump and caused the leaking of oil from both. to get this repaired/replaced, it costed me rs. 17, 800/-. i have job card, complete invoice of tata motors (forture cars).
I have been relocating every 3 years across places in india. never had such bad & unprofessional experience with any other packers and movers.

Now, the issue is being dragged by management people of agarwal packers & movers, to avoid my claim. the vp of drs group is not responding to my calls/messages/whatsapp messages/ mails.
Now i have approached consumer court for the settlement.