Aha Taxis — complaint regarding cancellation of booking for airport igi only 2 hrs before the scheduled pickup time

Address:

Bareilly, Uttar Pradesh

This had to be written way back in the month of jan’19 itself but couldn’t be done as i was out of station and of course due to some very busy schedules.

This is really unfortunate to say that i was a regular loyal client of aha taxis but was treated badly by your company. The instance is being quoted here.

I, dr raj kamal, (Dr. [protected]@gmail.com) booked a aha premium taxi on 27th dec’ 18 from bareilly to igi delhi with pnr[protected] for 1st jan 19 with pick up time 6.30 am (Other details : — kms – 286, fare – 4188/-+ gst 209/-) and got confirmation from your side on the same day at 1.02 pm. Through mail.

On 31st dec 18 at 8.20 pm i received a mail with the vehicle and driver’s details as ertiga no. Up 25 cb 9220 driver shubham gupta (Sms was also received with otp to connect the driver). There after the driver was also contacted and he informed that he is already in moradabad and will pick me up right at 6.30 am. So i got relaxed and gone to bed.

At 4.06 am (Only 2 hrs before the pickup time), i received a sms and a mail stating that my booking has been cancelled.

Immediately your operator, at customer care, was contacted on phone but he showed his negligence about the allotment of driver and ertiga in my name and according to him nothing can be done.

What a person will do if he is having a connecting long flight on the same day? (And which couldn’t be postponed) and vehicle is cancelled.

Was it a joke or a child’s play? Is it not a cheating with the loyal clients? Was it not a dirty game from comany's side?

I have saved and preserved all the proofs as screen shots and mails and can be produced if and when required. Help of social media is being taken to get justice and to make others aware to avoid their cheating. Also i have stopped all my bookings from aha taxis after this incidence. One can seen in the 2nd para of this letter, i have written “i was”. Reason is already explained.

Dr raj kamal
E 123, tulip grand,
Pilibhit by-pass,
Bareilly 243006
[protected], [protected]