Air India — Air INDIA not Giving back refund supposed to get 6500 but they paid only 1315

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I canceled the ticket online it showed 1000 dedution and 6500 refund, They never payed the promised amount in their site .I waited 1month for credit card statement update but didnt find the refund amount .with the help of emails air india given back 1315 ruppees and say i have not canceld properly. This is unacceptable to me they dont have record its not my problem they have to do refund in time. not partial refund after 100 emails . Anoop S H AL605 MUMBAI DEL Mon 7th Aprl 2014 21, 00 class ECnomy, Ticket no 098-[protected] PNR-YJCL2 web ref :AIBE[protected] Date of issue 20 Mar 2014 My email subject with air india :Fwd: Air India e-commerce - Fulfilment AIBE11700855 YJCL2 On Wed, Jun 4, 2014 at 6:28 AM, anoop sh <[protected]@gmail.com> wrote: ok no problem i will file it in consumer court this is unacceptable to me, ... On Tue, Jun 3, 2014 at 4:39 PM, eCommerce <[protected]@airindia.in> wrote: Dear Sir, As per our records, this booking was not cancelled, hence no show charges are levied. You might have attempted cancelling online but since the procedure was not completed, the booking did not cancel. In the circumstances, we are unable to refund the balance amount. Regards, Ecommerce/ns From: anoop sh <[protected]@gmail.com> To: eCommerce <[protected]@airindia.in> Cc: HDFC Bank Credit Cards Support <customerservices.[protected]@hdfcbank.com> Date:[protected]:56 Subject: Re: Air India e-commerce - Fulfilment AIBE11700855 YJCL2 Hi Any updates?I canceled the ticket by online. If you dont see any details its not my problem.Shall I go forward with complaint. I have paid my credit card bills . Its not good . Regards, AnoopOn Wed, May 28, 2014 at 5:17 PM, anoop sh <[protected]@gmail.com> wrote: I canceled by online from the air India site Send from Motorola On 28 May 2014 12:09, "eCommerce" <[protected]@airindia.in> wrote: Dear Sir, Kindly let us know how the booking was cancelled. If it was cancelled through our Call Centre, kindly mail the telephone no. and time of call to us. We will take up the issue with the Call Centre. Regards, Ecommerce/ck From: anoop sh <[protected]@gmail.com> To: eCommerce <[protected]@airindia.in> Cc: HDFC Bank Credit Cards Support <customerservices.[protected]@hdfcbank.com> Date:[protected]:11 Subject: Re: Air India e-commerce - Fulfilment AIBE11700855 YJCL2 That is not my problem its 2months since this issue, i canceld well in advance and its not my fault its you guys delayed, I thaught HDFC will get updated by next month statement so waited .Pls do the needful i have other jobs also pls dont force me to file a complaint . hope you understand me, I am not a business man . On Tue, May 27, 2014 at 3:01 PM, eCommerce <[protected]@airindia.in> wrote: Dear Sir, Since the booking was no show, the basic fare and the fuel surcharge has been deducted as cancellation charge. Hence the refund amount is less. Regards, Ecommerce/ck From: anoop sh <[protected]@gmail.com> To: hk ecomm <[protected]@airindia.in> Cc: HDFC Bank Credit Cards Support <customerservices.[protected]@hdfcbank.com> Date:[protected]:09 Subject: Air India e-commerce - Fulfilment AIBE11700855 YJCL2 I have filed consumer complait online this is not good, Its problem for me bank and 2months it toook for refund that too not a correct amount I have paid the remaining amount to bank . How can your site say some ting and you do differnt after 2months saying sorry for the inconvineence . I do remember the website while I canceled the ticket, so as per that I paid HDFC cards. Dont think customer is fool.