Air India Express — non refund for a cancelled flight and non issuance of flight cancelled certificate

Address:

Hyderabad, Telangana

I have booked three tickets in an air india flight ai 9805 (Pnr no h3ed1) from delhi to kulu on 11th oct 2018 through paytm, booking id [protected].

On 11th oct 2018 we boarded the flight ss per schedule. The flight was flown for kulu but half the way diverted to chandigarh air port due to bad weather. The crew of the flight informed that the flight is not going to kulu and advised that passengers may continue their journey in their own or else fly back to delhi by the same flight. The ground officer at chandigarh gave assurance that all passengers will get full refund.

After coming back home we enquired air india helo line about refund. They informed that since booking is done through paytm, paytm will refund the amount. Accordingly we asked paytm to refund the amount. For that they expressed their inability as they don't have flight cancellation details. It is showing as flight flown from delhi.

Further, i insured the journey with tata aig travel inusrance. For claiming the insurance i need to submit flight cancelled certificate.

I approached your hyderabad office on 23rd oct 2018 with my grievance. They advised me to send email to del. [protected]@airindia.in with a copy to them at hyd. [protected]@airindia.in
I have sent email accordingly. I received reply from del. Apt that they forwarded message to refunds section and advised me to collect flight certicate from hyderabad office by making payment of rs.295/-

When i approached your hyd office on 26th oct 2018 for certificate they informed me that they cannot give flight cancelled certificate, instead they can give flight flown to chandigarh certificate. You are aware that such certificate will not serve my purpose of claiming insurance as well as refund from paytm.

I wrote the same to your del. Apt. But there is no reply till date.

I request your goodselves to kindly look into the matter and see that i get refund as well as flight cancelled certificate to enable me to claim insurance.
I here below give the tickets details;

1. Ranga gopal prasad pande
Tkt no.[protected]
2. Gayathri pande.[protected]
3. Devnag mahesh prasad pande
[protected]

Hoping your early response,
Yours sincerely,

Rgp pande