Air India — no response in regards to waiver of cancellation charges for flight to colombo

Address:

Mumbai City, Maharashtra

We have booked our round trip flight for our family Holiday from Mumbai to Colombo (Srilanka) on AIR INDIA FLIGHT through Easemytrip.com for Departure Date 01.05.2019 and Return Flight Via Chennai on 07.05.2019.
Our PNR Details are as follows: H4GTB; H4GVL; Z84MT; H4GN6

Due to the terror attack that happened on the Easter Day in COLOMB (SRILANKA) and still on going threat and security issues We want to cancel our trip to SRILANKA. We have been chasing both Ease My Trip as well as Air India for granting us full refund for our round trip flight without charging any sort of cancellation charges, but none of them are processing our refund request.

Ease My Trip is saying if the AIR INDIA passes a remark on our ticket for full refund Ease My Trip is happy to offer & process us the full refund.

We have been Chasing AIR INDIA Customer Care Team Via Phone Calls and also via email from 23.04.2019 but no response till date. They are simply saying that they don't have any go ahead on processing the said refund request for the flights beyond 30.04.2019. We requested them even tried to make them understand about the safety issue and on going tension in SRIKANKA but they are not trying to understand any situation and simply saying that their flights are operating so they cant do anything unless they get any go ahead from the higher authority. On Unsatisfactory response from the Customer Care Team, We have also written an email to the Mr. Vivek Sharma (Nodal Officer) but no response yet from him. Also we tried to write an email to Mr. Sanjiv Kumar (Appellate Authority) but the email id provided are not correct and the emails are bouncing back.

We also conveyed the message to AIRINIDA team that yesterday even INDIGO waived off all the cancellation charges for all their flights to COLOMBO till May 15, 2019, than why being AIRINDIA the National Carrier of our Country is not considering our request granting us the full refund, why they want to play with the safety of their citizen just to earn the Cancellation Charges. Link attached for your reference:

https://m.timesofindia.com/business/india-business/blasts-make-air-india-defer-m...⇄

Air India is just giving a deaf hear to our request and working in their won fancy way. We are approaching this forum with a great and hope and expectation that this forum will understand the reason for the said cancellation and will help us to get our flight ticket money in full without any sort of deductions.

Regards
Mr. Apurva Jhaveri
Contact Email: apurva.[protected]@primefocus.com