Dear Air Mauritius,
I am appalled at the service received today!!
I have not felt great and decided that instead of risking getting on a flight and risking other passengers’ lives, I would do the right thing and go and test myself. It turns out that I am covid positive. My husband Peter Sonnenberg who is booked with me did not test, however he has been sleeping in the same bed as me and been in the same house as me so chances are that he will test positive shortly and infect people on the flight and in Mauritius should he fly.
And secondly, this holiday was booked in November 2021 for our anniversary which was cancelled due to the borders being closed. We certainly didn’t want to miss it!!!
I was told by Jhb Air Mauritius that because my husband doesn’t have Covid, that he needs to pay penalties as he doesn’t have covid!
This is completely unreasonable and unfair and I ask that you urgently review this decision and revert to me in the course of the day with positive feedback.
In addition to the above, I called your offices in JHB and was treated with contempt and dismissively by your staff, I then asked to speak to the manager: Letitia Schreuder who merely said that whatever was said to me was correct!!!
NO sympathy or consideration was given! I am most disappointed.
Safair, who we booked our local flights from Cape Town to Jhb, certainly didn’t expect my husband to fly without me and a full voucher was issued!!! Was this information helpful? | 
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