Air Pegasus — Complaint Against Air Pegasus for Non-Refund and Against MakeMyTrip for Exposing customers to fraudulent Airline Transaction | |||||
I booked 2 air tickets on 5th Jul 2016 for travel from Madurai to Chennai (travel date : 14th Aug 2016). MakeMyTrip Booking ID : NF[protected] Airline PNR/Ticket No : X7PIR6 About a week before the travel, I got a call from MakeMyTrip informing me about the cancellation of the Flight. Even though flight is cancelled by the airline, no refund is credited to my account till date and make my trip app shows there is no refund due. I booked the tickets with my credit card and have run into overdue penalties since. This booking cancellation and non-refund of booking charges have caused financial loss, mental stress. I request Air Pegasus and Make My Trip to credit my full amount along with all charges and insurance premium because i did not travel on the said flight so there is no question of insurance. I also demand an interest for 6 months for the amount paid for the trip not fulfilled. Please insure quick disposal of my grievance. Was this information helpful? | |||||
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Air Pegasus customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Don't you feel guilty for posting kind of ruthless reply for the last 6 months
What the hell your team is doing as make my trip
Make my trip people advertise in mail for all unwanted advertisement through mail
There is no proper communication
Is that airpegais r still alive or dead ????
The top management whT the hell ia doin over der
You make my trip people r fit for anything
You don't have the right to claim ur amount
why the hell you runn a big agency you can move on to some other field
Mindless creatures
What ur legal department is doin
I ask these question bcos I book ticket only through make my trip ????
What the hell your team is doing as make my trip
Make my trip people advertise in mail for all unwanted advertisement through mail
There is no proper communication
Is that airpegais r still alive or dead ????
The top management whT the hell ia doin over der
You make my trip people r fit for anything
You don't have the right to claim ur amount
why the hell you runn a big agency you can move on to some other field
Mindless creatures
What ur legal department is doin
I ask these question bcos I book ticket only through make my trip ????
Dear Sir,
I, have booked air ticket for travel chennai to madurai
Booking ID: FMNITK3LZFU
PNR : LJSOWP
We have received msg from Airpegasus, that the flight has been cancelled
But till date we have not received the REFUND amount.
Arrange to refund the amount.
Thanking you,
G.Vignesh
I, have booked air ticket for travel chennai to madurai
Booking ID: FMNITK3LZFU
PNR : LJSOWP
We have received msg from Airpegasus, that the flight has been cancelled
But till date we have not received the REFUND amount.
Arrange to refund the amount.
Thanking you,
G.Vignesh
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This email is regarding the refund claim for your Air Pegasus flight.
We appreciate your note below. The current issue is not isolated to you but to many others who booked to fly on Air Pegasus through not only MakeMyTrip but other agencies including airline’s own website.
When you make a booking, the fare amount is transferred to the airline. When a flight is cancelled or when a passenger decides to cancel, the due amount is received back from the airline which we refund back to the Customer.
At this juncture, the airline has not refunded the due amount back to us and the entire industry is chasing Air Pegasus. I hope you will atleast appreciate that we don’t run the airline. The situation of Air Pegasus is well known to all o[censored]s. What I can assure you is that MakeMyTrip is not holding your money and never will. The moment we get this back from the airline we will start the refund process. I also assure you once again that the issue is faced by all flyers regardless of where and who they booked their ticket from.
We are constantly asking the airline. We will begin refund the moment airline directs us to do so.
Request your patience under these force majeure conditions.
Assuring you best of our services.
Team-MakeMyTrip Care