Air Tel — prepaid balance not refunded

Address:

600032

I am dr shyam sundar ips former dgp tn and a customer of air tel for more than a decade. While i was having a balance of about rs 301 in my prepaid [protected] i received an alert as follows:
2) "alert:outgoing services on your airtel mobile[protected] will expire today & the outgoing will be stopped. To continue the services." accordingly i did recharge for 70 days under rs 399/- scheme. Received following confirmation sms:
3) "recharge successful on[protected]:01:13,"
Main a/c bal after recharge: rs.299.64
4) though i renewed for rs 399 why it shows a balance of 299.64 almost rs 99/- lesser?
5) i had a balance of rs 301/- in my pre paid air tel but it has not been reflected in the balance. Nor any msg for refunding the balance amount

It is requested to refund the balance and to compensate for the service deficiency

Dr shyam sundar ips former dgp - [protected]@gmail.com