[Resolved] Aircel — after recharge of rs.1399/-365 days on 21.06.2017 plan was withdrawn by aircel - after long battle recharge allowed for 28 days instead 365 .

anb1954

from Tirupati, Andhra Pradesh

Address:	627011
Website:	epayment.aircel.com/aircelonlinerecharge

Dear Sir/Madam
I recharged on 21.06.2017 for Rs.1399/-3G data for 365 days under the condition that "Instant 12GB for 1st 28 Days & Get every 1GB 3G/2G Extra @ Rs.48, 2GB 3G/2G @ Rs.92 & 5GB 3G/2G @ Rs.225 + Extra Usage charges 4p/10KB within Pack validity"

When I checked Balance I received "
" Dear Customer Your M/A Bal:Rs.0.00. Expires On:[protected]New 3G/2G LTD Data Bal:14500 MB. Expires On[protected]

As the 1st 28 days ended on 18.07.2017, I tried to recharge 5 GB by net banking, I found that everything changed in their web page. Rs. 1399/365 days and Rs. 48, 92, 225 etc, etc removed. Hence I cannot recharge.

After long battle with AIRCEL authorities, recharge possible for 28 days validity instead of 365 days .In the meantime

AIRCEL informed the consumer forum as " RESOLVED

As it is one of the unfair activities of AIRCEL[ I experienced
many with AIRCEL people] this forum may force them to
REFUND to the VALUEEEEED Customer[ This is the word they uses in their mails - means foolish cusomer]

+3 photos

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Dec 11, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

Aircel Customer Care's response Dear Customer (anb1954),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 27, 2017

Aircel Customer Care's response Dear Customer (anb1954),

We would like to inform you that our team tried calling you a multiple times but the number was not reachable. So, we request you to share an alternate number so that we can contact you and the needful can be done accordingly.

Warm Regards,
Aircel Social Media Team

Oct 27, 2017

Updated by anb1954 Bank Statement is enough to refund: That is what other people [Flipkart, Amazon, IRCTC] etc use to refund.
AIRCEL workers/people have no intention to refund the money. That is why they are demanding unwanted things like txn ID, screen shots, mode of payment etc, etc. Two days back too Rs.3999/- was refunded by AMAZON.

They did not demand txn ID, screen shots, mode of payment etc as the intelligent people/workers in AIRCEL. [Evidence enclosed] I have already sent Bank statement. Now they ask " mode of payment" That much the "Social Media team "people are clever.

AIRCEL shall send some workers to those organization to get training .

Other organizations understand our grievances and reasonable arguments. But the the workers of AIRCEL workers do not.

.They pretend that they just now arrived from heaven - demand every thing.

They said"
We would like to inform you that our team tried calling you a multiple times but the number was not reachable. So, we request you to share an alternate number so that we can contact you and the needful can be done accordingly. "

What do the intelligent AIRCEL Workers want to convey me? I don't understand. To make refund "telephonic talk" is not necessary. Only honest people .

Already I have given an alternative number. They could find out that number and contacted me.
Workers of AIRCEL are not intelligent enough to do that.

Again the "Social Media Team came to scene" They will track the problem to another 100 days.

What about deduction of - Rs. 30/- from main acct of the concerned number towards TINY TV for 7 days and Rate cutter days deductced from 84 to 81 [[protected]]

I think the so called SOCIAL MEDIA TEAM ' has nothing to say.

AIRCEL WORKERS INFORMED THE FORUM " Resolved".[Evidence enclosed]
A false statement. After refund of Rs.1, 399/- U can say " RESOLVED" OK?

Oct 28, 2017

Updated by anb1954 AIRCEL PEOPLE ACTs AGAINST THEIR WORDs given in their Auto reply:
21st June 2017 problem has not yet been solved . Their words are given below for reference:
=====================================================================
We acknowledge the receipt of your mail. We take this opportunity to thank you and it is our pleasure to serve you.[ What they mean by "serve" ?????????????]

Kindly allow us to respond to your concern within next two working days.
[ 21st June problem has not been responded ????????????????]

We assure you timely response and resolution.[No resolution till date]
Thank you for choosing Aircel.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Verified Support

Nov 06, 2017

Aircel Customer Care's response Dear Customer (anb1954),

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Verified Support

Nov 08, 2017

Aircel Customer Care's response Dear Customer (anb1954),

We would like to inform you that our team tried calling you (on your alternate) number a multiple times but couldn't get response from your end. So, we request you to share a convenient time (between 10 AM to 5 PM) so that we can contact you and the needful can be done at the earliest.

Warm Regards,
Aircel Social Media Team