[Resolved] Aircel — Aircel prepaid mobile balance deducted | |||||
Dear sir/madam, I am prakash and my number is [protected]. I have switched from vodafone to aircel by mnp. Customer care told me you have 250mb free mobile data, so i have used just 4mb data but they deduct my mobile balance 40 rs. I called customer care, they told me t free services are available u can use. So again i tried and that time also they deduct my mobile balance. I lost 40+ rupees and my mnp offers not activated yet. I have complained about this matter to customer care 5 days ago. But they didn't solve my issue, replied call after 1hour, didn't give proper response and blocked my calls. I can't refund my money and get the mnp welcome offer. Please help me. The aircel customer care didn't have any feedback options. Totally dissatisfied Was this information helpful? | |||||
Oct 9, 2016 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Sep 08, 2016 Aircel Customer Care's response Dear Prakash Vimal, Our team tried calling you but unable to reach you. Please share the location of the Aircel store where you had placed the request of MNP along with the date of the request for us to investigate further Warm Regards, Aircel Social Media Team | |||||
 5 Comments | |||||
Comments
Resp. Sir, I have purchased a SIM card having a number [protected] for my daughter as she was going for a competition in west Bengal.
But unfortunately she lost it with the mobile handset. And I found that the lost SIM card is being used by somebody. So I request you to block it.
But unfortunately she lost it with the mobile handset. And I found that the lost SIM card is being used by somebody. So I request you to block it.
Aircel Customer Care's response, Aug 31, 2016
Verified Support
Dear Mrutyunjay Sonawane,
Thanks for reaching out to us. Please share the following information to confirm your identity:
Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Thanks for reaching out to us. Please share the following information to confirm your identity:
Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
I have done MNP from idea to aircel with mobile number [protected].
From Yesterday night the new Aircel sim is getting network, but whenever I call to activation number 59059 it's not getting connected.
Solve the issue immediately.
From Yesterday night the new Aircel sim is getting network, but whenever I call to activation number 59059 it's not getting connected.
Solve the issue immediately.
Aircel Customer Care's response, Aug 31, 2016
Verified Support
Aircel Customer Care's response, Sep 8, 2016
Verified Support
Dear Prateek kumar Kar,
Please share your alternate number for better assistance in this regard.
Warm Regards,
Aircel Social Media Team
Please share your alternate number for better assistance in this regard.
Warm Regards,
Aircel Social Media Team
My balance is detecting some money since last few month. I reach costumer care 198 but they informed that it charged for Quiz context but i didn't receive any information through mail or message confirmation ( how irresponsible ) at the time of subscribe ... please make my money back ASAP or else i will take an serious action.
Aircel Customer Care's response, Aug 31, 2016
Verified Support
Dear Customer(
We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Aircel No.:
Date & Time of deduction:
Amount Deducted:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:
Aircel No.:
Date & Time of deduction:
Amount Deducted:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
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I want the complete call history details of my aircel prepaid no [protected]
Please mail the call details for the past three days to my email id: [protected]@gmail.com
We would request you to visit your nearest Aircel store with the following documents to get the details for the same.
POI (Proof of identity)
POA (Proof of address)
2 Passport Size Photos
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team